I continue to receive an error when trying to play the recording from multiple browsers. Is anyone else having difficulty with this?

#IC #monthly-call

Thanks for sharing! Is there a date set for 2019?

#conferences

Hi Stan, Yes, I did--thank you! I had 2 people reach out and kick-off meetings today. Thanks everyone!

#request

Hi Sarah, We've done similar work in our organization and have approached it a few ways: 1) We've brought a team together in a room, hackathon style, and broke them into teams of 3-4. One person in th

#motivation

As a request to the state-side SIKMers, my organization is interested on doing an on-site observation/discussion with another company who has a solid knowledge management solution/culture in place. We

#request

I agree here 100%. In my experience, it's been best to set content to read only for a period of time before fully archiving. And, definitely consider retention policies. These are best to set up throu

#content-management #archiving #SharePoint

This was very interesting Murray. Looking forward to see a follow-up diagram as to how Stan's 50 KM components align with the KPIs documented in this model.

#metrics #monthly-call

Thanks Matt!

#value #call-center

Howie--I'd appreciate the opportunity to follow-up and would like to hear about what you're doing within your organization and KPI measurements. Feel free to shoot me an email at joanna.pierce@country

#value #call-center

We have quite a bit of research regarding the benefits of KM in general, in addition to the benefits for Contact Centers, but are having difficulty finding quality resources to prove ROI and overall b

#value #call-center

Coming in here really late with feedback--this was really great information/discussion as always. Thanks to Stan for following up with the links to the 50 KM components! I wanted to comment on 2 thing

#monthly-call #state-of-KM

Janet, I don't have any suggestions as I'm trying to stand this up in my organization, but for me, the idea came from Arno Boersma's presentation to this group on January 17, 2017. He talked about a "

#lessons-learned #engagement

Greetings All: I'm sorry to have missed this call last month, but just got around to reviewing it the other day. I must say thank you to Arno--this was a very enjoyable presentation, and I wish I coul

#monthly-call #design-thinking

Hi Jacob, Our company doesn't utilize VAs yet, but we are investigating. We currently have eGain® products deployed on site and may add the eGain® VA product (mentioned here) in the coming years. I th

#AI #call-center

Thank you Stan for your work and support of this community. I too have found the information shared here quite invaluable. I'm a new member to this group from earlier this year and have gleaned much f

#monthly-call

Thanks for a great presentation! I've already got leadership looking into what I've shared based on this call and we'll be engaging our upper leadership with some of these exercises during our upcomin

#monthly-call

Thanks for this great session Gavin. Opening up information as a whole has been a topic of conversation very recently in my organization. The current cultural mindset is to keep data in silos and not

#data-science #monthly-call

Thanks Connie for the link!

#content-management #learning

Thanks Matt--we'll check this out!

#content-management #learning

Thanks Daan--I appreciate it!

#content-management #learning