Michael, Approaching your work from an ISO 30401 perspective, you will want to understand the Context of your Organization first. Since you are using ServiceNow, then more than likely, you have dozens

#search #call-center #usability

We need a team site. Will you create one for our organization? I would imagine this statement occurs thousands of times a day around the world. A new leader takes over a group, department or organizat

#collaboration #governance

Alina, In addition to the great advice posted here, I'd suggest reaching out to Edwin Morris. His focus is KM in non-profits. Regards, John

#tools

Hi Nikhil, Much like Vinod wrote, we would want to understand a bit more about the environment. And as ISO 30401 calls-out, we want to know about the Context of the Organization. If the goals is to "m

#art-of-KM #call-center

If you aren't sold on group.io then Gaggle Mail may be another option. https://gaggle.email/

#tools

Let see if I can get this in under the wire :-) Knowledge Management problems haven’t changed. Organizations today, have the same KM problems, which were faced by tribes on the African plains, the Rom

#vision