You can't get away from benchmarks and baseline models, it is how senior managers think and talk amongst themselves as none of them want to talk about their specific organization. There are actually 3

#maturity #institutionalization

I found both reports very interesting and am still digesting them. My dissertation back in the 90s looked at the impact of organizational memory (what KM was called at the time) on productivity. I fou

#maturity #institutionalization

I agree with you Stephen but what I was referring too is that there are so many people I have to pay attention too that all the pubs, blogs, emails, tweets, etc. amount to several hundred communicatio

#information-overload #WOL

I feel you Matt, I'm in the same boat and I pray I don't ignore something important but fear I am, this is the problem with this and I don't have a solution but hope someone on the list does...murray

#information-overload #WOL

I agree with most of what you say and in my last post I mentioned that the PE has the EIT as its entry level cert. PMI also has an entry level cert as the PMP is not meant to be that, it is the CAPM (

#certification

we are in agreement Patrick, I tend to try to use few words and I agreed with the discussion on the body of knowledge but just thought the point was being missed that you don't certify anyone to how w

#certification

I would argue that it is not the lack of a body of knowledge that makes certification difficult, it is the lack of standard outcomes and how to achieve them that makes certification impossible as ther

#certification

I've done the PMP, CISSP, CSSLP and am a PE and PhD. I haven't seen anything saying this cert has value so I wasn't thinking of doing it. I would love to also hear from those who do have it or say it

#certification

Yes Peter-Anthony, I read what you wrote but you aren't the only one responding and others keep including consensus as a base for collaboration (and I don't really have a problem with that). What star

#culture #collaboration #trust

Stephen has hit the situation for crisis management right on the head of what I was saying (while of course saying it much better than I did). I don't know how many of you have military experience (I'

#culture #collaboration #trust

I've done a lot of research on crisis response (and the use of KM in crisis response) and the right answer is that there is a time for collaboration in crisis response and a time for it not to be. The

#culture #collaboration #trust

Nick, I think you missed the use of procedures in organizations, lots of how to knowledge is captured in procedures and they guide decisions. For legal and other purposes you have to track the revisio

#agile

great catch Bruce because the minitrack actually does both topics in addition to learning and its formal name is: INNOVATION IN ORGANIZATIONS: LEARNING, UNLEARNING, AND INTENTIONAL FORGETTING. My conc

#search

to build on Matt's post (a good one btw) is the thought that agile vs traditional is not a either/or situation. I've been a project manager for 30 years as well as a KM researcher and one of the thing

#agile

Matt, good post and totally agree with you! Now for a new issue with enterprise search: my track at the Hawaii International Conference on System Sciences has a minitrack on intentional forgetting. We

#search

I agree with you Stephen! I'm not trying to say we should only have the first and perhaps second type of knowledge you mention in corporate search. I'm simply trying to say why it is very difficult to

#search

great article Bruce, it says much better what I've been trying to say when it comes to using user satisfaction with enterprise search as a measure of success....murray jennex

#search

good points Simon! I am always leery of letting users decide they have the right information as it leaves us in a situation where the user is picking their own truth and as we saw during the last year

#search

Actually Lee I think you are totally wrong on this. The user can't decide what the right results are, this is a satisficing approach to search results, you use the first results that you like. You act

#search

not disagreeing with Stephen, just trying to answer the question that I thought was being asked and giving the reason why it can't be answered. on the other hand, relative return on enterprise search

#search