Template to capture success stories #success-stories


Marilyn L. Perry, Ph.D. <marilyn.perry@...>
 

Hi Everyone,
I enjoyed the presentation that Sanjay gave this morning. I am creating
a template to capture success stories from communities. Does anyone
have one that they can share with me? Thanks


Loretta Donovan
 


Perry, Marilyn L <marilyn.perry@...>
 

Loretta,
I am looking for a template designed to capture knowledge in a format that could be used to create a story.  I want to know the context where the sharing took place and some of the feelings involved.  For example a good lead in would be:
 
"While working feverishly to complete or get the system back up. One of my colleagues suggested that I send out a message through his community to find out if anyone had dealt with something similar. "
 
I'd also like the template to include the who, what, why , where and an estimate of the value of the sharing.  Hope that helps.  Thanks
 

Marilyn
Marilyn Louise Perry, Ph.D.
Office of the CIO
Phone: 916-393-8242 (Sacramento,CA)          
marilyn.perry@...
 EDS Communities.............connecting people to people.
https://knowledgecentre.eds.com/sites/kc49/default.aspx

 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Loretta Donovan
Sent: Tuesday, July 18, 2006 12:30 PM
To: sikmleaders@...
Subject: Re: [sikmleaders] template to capture success stories

Marilyn,
 
I wasn't able to participate this morning but I do have some templates that I use.  Could you give me a little more information so I'm not jumping to conclusions about what you are looking for.

 
On 7/18/06, Marilyn L. Perry, Ph.D. <marilyn.perry@...> wrote:

Hi Everyone,
I enjoyed the presentation that Sanjay gave this morning. I am creating
a template to capture success stories from communities. Does anyone
have one that they can share with me? Thanks




--
Strategic learning for business results

Loretta L. Donovan
President
worksmarts
 
Co-owner, Appreciative Inquiry Consulting

141-A Main Street
Tuckahoe NY 10707

loretta.donovan@...
tel: 914-779-3246
mobile: 914-309-3952

The great end of life is not knowledge but action.
~~ Thomas Henry Huxley (1825-1895)


David Smith KM Specialist <david.smith@...>
 
Edited

Here is a template that we use as a guide for KM stories. We have a company tradition of discussing a short quality issue before every meeting. Since many of our communities are focused toward improving the quality of our services, these stories are used to remind us of community contributions to service quality.

Halliburton_SQ_Story_Template.ppt

David Smith

Halliburton Knowledge Management

281-575-4055

1NE16G - OakPark


sj541 <stacie.m.jordan@...>
 
Edited

Hi Marilyn - could you please send me a copy of your template once
completed - we are working to further our CoPs and think this would be
very useful.

Thanks, Stacie (stacie.m.jordan@accenture.com)


Stan Garfield <stangarfield@...>
 

Here are my suggestions:

What challenges did you face?

How did you use the community to address these challenges?

What was the outcome?

What benefits did you realize from using the community? (time saved, costs avoided, incremental revenue, problems avoided, increased customer satisfaction, accelerated delivery, innovation, process improvement, etc.)

What benefits did the community and your organization derive?

What alternatives (instead of using the community) did you consider?  Which alternatives did you try?

If you did not use the community, how do you think the outcome would have been different?

 

Regards,

Stan


--- In sikmleaders@..., "Perry, Marilyn L" wrote:
>
> Loretta,
> I am looking for a template designed to capture knowledge in a format
> that could be used to create a story. I want to know the context where
> the sharing took place and some of the feelings involved. For example a
> good lead in would be:
>
> "While working feverishly to complete or get the system back up. One of
> my colleagues suggested that I send out a message through his community
> to find out if anyone had dealt with something similar. "
>
> I'd also like the template to include the who, what, why , where and an
> estimate of the value of the sharing. Hope that helps. Thanks
>
>
> Marilyn
> Marilyn Louise Perry, Ph.D.
> Office of the CIO
> Phone: 916-393-8242 (Sacramento,CA)
> marilyn.perry@...
> EDS Communities.............connecting people to people.
> https://knowledgecentre.eds.com/sites/kc49/default.aspx
>
>
>
>
> ________________________________
>
> From: sikmleaders@...
> [mailto:sikmleaders@...] On Behalf Of Loretta Donovan
> Sent: Tuesday, July 18, 2006 12:30 PM
> To: sikmleaders@...
> Subject: Re: [sikmleaders] template to capture success stories
>
>
>
>
> Marilyn,
>
> I wasn't able to participate this morning but I do have some
> templates that I use. Could you give me a little more information so
> I'm not jumping to conclusions about what you are looking for.
>
>
> On 7/18/06, Marilyn L. Perry, Ph.D. marilyn.perry@...
> wrote:
>
> Hi Everyone,
> I enjoyed the presentation that Sanjay gave this
> morning. I am creating
> a template to capture success stories from communities.
> Does anyone
> have one that they can share with me? Thanks
>
>
>
>
>
>
>
>
> --
> Strategic learning for business results
>
> Loretta L. Donovan
> President
> worksmarts
>
> Co-owner, Appreciative Inquiry Consulting
> www.aiconsulting.org
>
> 141-A Main Street
> Tuckahoe NY 10707
>
> loretta.donovan@...
> tel: 914-779-3246
> mobile: 914-309-3952
>
> The great end of life is not knowledge but action.
> ~~ Thomas Henry Huxley (1825-1895)
>


sswarup44 <sswarup44@...>
 
Edited

Marilyn,

In addition to Stan's commnents, I would like to add the following:

1. Before you get hung up on the format, make sure you have a robust
process for capturing and sharing the knowledge.

2. Technology is merely the enabler.

3. Start small get some early successes before you roll-out to
enterprise level.

4. Input form must have some way of capturing value -- see my
presentation for details -- leadership always wants to know value.

5. Start with some people who are really passionate about capturing
and sharing knowledge.

Sanjay Swarup


David Smith KM Specialist <david.smith@...>
 

I agree with Sanjay, the template helps you think about the elements needed in the story but people actually create the stories. We train our community facilitators to recognize a story in community collaborations. We also provide training in building storyboards and effective presentations. Find an early success and broadcast it every chance you get. You know you got some attention when you hear someone else repeat the story. Luckily a few of our VP’s repeated some of the early stories which created some competitive encouragement among our communities.

 

David Smith

Halliburton Knowledge Management

281-575-4055

1NE16G - OakPark

 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of sswarup44
Sent: Thursday, July 20, 2006 11:08 AM
To: sikmleaders@...
Subject: [sikmleaders] Re: template to capture success stories

 

Marilyn,

In addition to Stan's commnents, I would like to add the following:

1. Before you get hung up on the format, make sure you have a robust
process for capturing and sharing the knowledge.

2. Technology is merely the enabler.

3. Start small get some early successes before you roll-out to
enterprise level.

4. Input form must have some way of capturing value -- see my
presentation for details -- leadership always wants to know value.

5. Start with some people who are really passionate about capturing
and sharing knowledge.

Sanjay Swarup

--- In sikmleaders@yahoogroups.com, "Stan Garfield"
...> wrote:
>
>
> Here are my suggestions:
>
> What challenges did you face?
>
> How did you use the community to address these challenges?
>
> What was the outcome?
>
> What benefits did you realize from using the community? (time
saved,
> costs avoided, incremental revenue, problems avoided, increased
customer
> satisfaction, accelerated delivery, innovation, process
improvement,
> etc.)
>
> What benefits did the community and your organization derive?
>
> What alternatives (instead of using the community) did you
consider?
> Which alternatives did you try?
>
> If you did not use the community, how do you think the outcome
would
> have been different?
>
>
>
> Regards,
>
> Stan
>
>
> --- In sikmleaders@yahoogroups.com, "Perry, Marilyn L"
> > wrote:
> >
> > Loretta,
> > I am looking for a template designed to capture knowledge in a
format
> > that could be used to create a story. I want to know the context
where
> > the sharing took place and some of the feelings involved. For
example
> a
> > good lead in would be:
> >
> > "While working feverishly to complete or get the system back up.
One
> of
> > my colleagues suggested that I send out a message through his
> community
> > to find out if anyone had dealt with something similar. "
> >
> > I'd also like the template to include the who, what, why , where
and
> an
> > estimate of the value of the sharing. Hope that helps. Thanks
> >
> >
> > Marilyn
> > Marilyn Louise Perry, Ph.D.
> > Office of the CIO
> > Phone: 916-393-8242 (Sacramento,CA)
> > marilyn.perry@
> > EDS Communities.............connecting people to people.
> > https://knowledgecentre.eds.com/sites/kc49/default.aspx
> >
> >
> >
> >
> > ________________________________
> >
> > From: sikmleaders@yahoogroups.com
> > [mailto:sikmleaders@yahoogroups.com] On Behalf Of Loretta Donovan
> > Sent: Tuesday, July 18, 2006 12:30 PM
> > To: sikmleaders@yahoogroups.com
> > Subject: Re: [sikmleaders] template to capture success stories
> >
> >
> >
> >
> > Marilyn,
> >
> > I wasn't able to participate this morning but I do have some
> > templates that I use. Could you give me a little more
information so
> > I'm not jumping to conclusions about what you are looking for.
> >
> >
> > On 7/18/06, Marilyn L. Perry, Ph.D. marilyn.perry@
> > wrote:
> >
> > Hi Everyone,
> > I enjoyed the presentation that Sanjay gave this
> > morning. I am creating
> > a template to capture success stories from communities.
> > Does anyone
> > have one that they can share with me? Thanks
> >
> >
> >
> >
> >
> >
> >
> >
> > --
> > Strategic learning for business results
> >
> > Loretta L. Donovan
> > President
> > worksmarts
> >
> > Co-owner, Appreciative Inquiry Consulting
> > www.aiconsulting.org
> >
> > 141-A Main Street
> > Tuckahoe NY 10707
> >
> > loretta.donovan@
> > tel: 914-779-3246
> > mobile: 914-309-3952
> >
> > The great end of life is not knowledge but action.
> > ~~ Thomas Henry Huxley (1825-1895)
> >
>


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Shawn Callahan
 

Hi there,
 
You might find this short guide on how to craft anecdote eliciting questions useful: http://www.anecdote.com.au/archives/2005/03/crafting_good_a.html
 
In my experience you need to help people remember their stories and conjuring them using emotive words and phrases that create pictures in people's heads seem to work. It is less effective to just ask for a story. For example you might ask:
 
Remember back when you were getting the funding for the new project. You could have been here on level 21 or over at the executive wing (even if they weren't in either places a picture or where they were pops into their heads). Tell me when things were great and you were kicking goals or when you felt things couldn't get any worse (emotions). What happened? 
 
I have provided a range of story collecting links in a Squidoo lens here too: http://www.squidoo.com/AnecdoteBusinessNarrative/
 
Let me know what you think.
 
Cheers
 
Shawn


From: sswarup44 [mailto:sswarup44@...]
Sent: Friday, 21 July 2006 2:08 AM
To: sikmleaders@...
Subject: [sikmleaders] Re: template to capture success stories

Marilyn,

In addition to Stan's commnents, I would like to add the following:

1. Before you get hung up on the format, make sure you have a robust
process for capturing and sharing the knowledge.

2. Technology is merely the enabler.

3. Start small get some early successes before you roll-out to
enterprise level.

4. Input form must have some way of capturing value -- see my
presentation for details -- leadership always wants to know value.

5. Start with some people who are really passionate about capturing
and sharing knowledge.

Sanjay Swarup

--- In sikmleaders@yahoogroups.com, "Stan Garfield"
...> wrote:
>
>
> Here are my suggestions:
>
> What challenges did you face?
>
> How did you use the community to address these challenges?
>
> What was the outcome?
>
> What benefits did you realize from using the community? (time
saved,
> costs avoided, incremental revenue, problems avoided, increased
customer
> satisfaction, accelerated delivery, innovation, process
improvement,
> etc.)
>
> What benefits did the community and your organization derive?
>
> What alternatives (instead of using the community) did you
consider?
> Which alternatives did you try?
>
> If you did not use the community, how do you think the outcome
would
> have been different?
>
>
>
> Regards,
>
> Stan
>
>
> --- In sikmleaders@yahoogroups.com, "Perry, Marilyn L"
> > wrote:
> >
> > Loretta,
> > I am looking for a template designed to capture knowledge in a
format
> > that could be used to create a story. I want to know the context
where
> > the sharing took place and some of the feelings involved. For
example
> a
> > good lead in would be:
> >
> > "While working feverishly to complete or get the system back up.
One
> of
> > my colleagues suggested that I send out a message through his
> community
> > to find out if anyone had dealt with something similar. "
> >
> > I'd also like the template to include the who, what, why , where
and
> an
> > estimate of the value of the sharing. Hope that helps. Thanks
> >
> >
> > Marilyn
> > Marilyn Louise Perry, Ph.D.
> > Office of the CIO
> > Phone: 916-393-8242 (Sacramento,CA)
> > marilyn.perry@
> > EDS Communities.............connecting people to people.
> > https://knowledgecentre.eds.com/sites/kc49/default.aspx
> >
> >
> >
> >
> > ________________________________
> >
> > From: sikmleaders@yahoogroups.com
> > [mailto:sikmleaders@yahoogroups.com] On Behalf Of Loretta Donovan
> > Sent: Tuesday, July 18, 2006 12:30 PM
> > To: sikmleaders@yahoogroups.com
> > Subject: Re: [sikmleaders] template to capture success stories
> >
> >
> >
> >
> > Marilyn,
> >
> > I wasn't able to participate this morning but I do have some
> > templates that I use. Could you give me a little more
information so
> > I'm not jumping to conclusions about what you are looking for.
> >
> >
> > On 7/18/06, Marilyn L. Perry, Ph.D. marilyn.perry@
> > wrote:
> >
> > Hi Everyone,
> > I enjoyed the presentation that Sanjay gave this
> > morning. I am creating
> > a template to capture success stories from communities.
> > Does anyone
> > have one that they can share with me? Thanks
> >
> >
> >
> >
> >
> >
> >
> >
> > --
> > Strategic learning for business results
> >
> > Loretta L. Donovan
> > President
> > worksmarts
> >
> > Co-owner, Appreciative Inquiry Consulting
> > www.aiconsulting.org
> >
> > 141-A Main Street
> > Tuckahoe NY 10707
> >
> > loretta.donovan@
> > tel: 914-779-3246
> > mobile: 914-309-3952
> >
> > The great end of life is not knowledge but action.
> > ~~ Thomas Henry Huxley (1825-1895)
> >
>