Colleagues:

Does anyone have any experience they could share regarding
developing/managing corporate learning programs for KM
professionals? Our team has grown considerably, and we need to
develop a more robust, and structured, learning program for a broad
range of KM roles (researchers, content and taxonomy managers,
business writers, business and financial analysts, community
managers, strategists, etc etc). Ad hoc, personal strategies are no
longer sufficient/cost effective for us. I'd be interested in
hearing which, if any, stand alone educational providers have useful
KM offerings; whether, in your opinion, any of the national
conferences provide reasonable learning opportunities for junior
staff; and generally how others have dealt with the developmental
needs of their KM teams.


Thanks in advance.

Corinna Snyder

You can respond to me directly at:

corinna.s.snyder AT us DOT pwc DOT com

Hi,
We use a community for our knowledge brokers to share effective KM
practices. They learn from previous experiences that are documented in
the community portal and collaborate with each other. When it comes to
training people in specific KM roles we still do it one person at a
time. Fortunately we have only about 50 people in these roles and
turnover is not very high.

We have a particular challenge in training the large number of new
hires to perform our services at oil wells around the globe. We simply
do not have enough technical trainers. A KM community of trainers was
created to share training materials and practices. We also created a
KM community just for new-hires. They can collaborate freely with
other new hires about training courses and share the learning
experience. Kind of like a study group.

Corinna,

Recommend starting here, we did.

Regards,

Steven Wieneke
GM Technical Fellow
Global Technical Memory
Global Engineering
General Motors Corporation
586.492.4085
steven.wieneke@...

"Douglas Weidner" Sent by: sikmleaders@... 12/07/2006 12:18 PM Please respond to sikmleaders@...

To cc Subject Re: [sikmleaders] Learning programs for KM professionals?

Corinna,

 
The KM Institute provides the most extensive KM curriculum available anywhere.
 
KM courses range from short primers (one-to-two days) for those new to KM, to the most robust and proven KM Certification Program available.
 
Both blended workshops and e-learning modes are available.
 
More can be seen at our web site.
 
If you or anyone else has an interest, I can send an advance copy of our newly expanded 2007 Training Directory featuring over 1,000 courses - not appropriate to attach here.
 
The new programs include both KM Certification and many KM Certificate Programs in diverse KM-related disciplines. This offering includes both workshops, but primarily video e-learning.
 
A helpful conference for you might be the Eigth Annual e-Gov KM Conference, April 3 - 5, 2007.
Membership in the KM Institute will gain you a substantial discount to e-Gov.
 
Douglas Weidner
Chairman, The International Knowledge Management Institute (KM Institute)
703-757-1395
douglas.weidner@...
www.kminstitute.org

---

Have a burning question? Go to Yahoo! Answers and get answers from real people who know.

Look to people who write about KM, for training help, a little, and look to people who deliver KM solutions, a lot, for training.

Your results will be much more impressive based on my experience.

Bill Kaplan

--------------------------
Bill Kaplan
Chief Knowledge Officer
Acquisition Solutions, Inc.
703.253.6313 (v)
571.238.9878 (c)
Sent from my BlackBerry Wireless Handheld

Stan -

Thanks so much for sharing your curriculum overview. This is really
terrific. I can imagine feasting here.

Do you require a new hire or transfer to take any specific sequence of
courses?



Kate Pugh



Katrina B. Pugh

Worldwide Knowledge Management Consultant

Business Strategy and Knowledge Integration

Intel(r) Solution Services

Telephone: 781 538 5262

Mobile: 617-967-3910

E-mail: mailto:katrina.b.pugh@...

URL: http://www.intel.com/go/intelsolutionservices





________________________________

From: sikmleaders@... [mailto:sikmleaders@...]
On Behalf Of Stan Garfield
Sent: Thursday, December 07, 2006 5:34 PM
To: sikmleaders@...
Cc: Stan Garfield
Subject: Re: [sikmleaders] Learning programs for KM professionals?



Corinna:



This is what HP's internal KM training site includes. I believe that
external KM conferences (e.g., APQC, Ark Group, KMWorld, Working
Knowledge Research Center, KM Clusters, etc.) are valuable for the
development of our KM professionals, especially if they give a
presentation during the event.



Regards,

Stan



HP KM Training



This page describes Knowledge Management training and user guides
currently available in HP.



Business Focused Classes and Webinars



Project Team Collaboration Tool Training - To Help You Manage Bid and
Project Knowledge



Recording of Knowledge Management and the Professions: This 1 hour 6
minute recorded webinar session is intended to raise your awareness of
Knowledge Management (KM) tools and processes in HP Services.



APQC Self-paced KM Training Modules

* A Knowledge Management Overview

* Building and Sustaining Communities of Practice (CoPs)

* Content and Knowledge Management Systems

* Creating & Facilitating a Knowledge Sharing Environment

* Knowledge Management: Approaches to Implementation

* Strategies and Tactics for Business Results

* Knowledge Mapping

* Measuring Knowledge Management



KM Podcast



User Guides and WBT (Web-based training)



UK&I Training and User Guides



Knowledge Network Tour (PowerPoint, 6.9 MB)



Knowledge Management Seminars: The corporate Knowledge and Intranet
Management team hosted webinars featuring some of the thought leaders in
Knowledge Management. You can download past webinars.

* Etienne Wenger: How Communities of Practice Learn

* Bernardo Huberman: Information Dynamics in the Networked World

* John Seely Brown: The Innovation Challenge

* Carla O'Dell: Measuring the Impact of Knowledge Management

* Nancy Dixon: Conversations that Create Knowledge - Capitalizing
on Your Employees Experience

* Brian Hall: The Values for Value Advantage: Communities of
Practice Inside Out

* Verna Allee: The Future of Knowledge

* Hubert St. Onge: Tying Knowledge to Customers



C&I KM Training Webinars and face to face C&I KM trainings are held in
EMEA countries. Previous webinars have been recorded for playback from
anywhere. Webinar titles include: Discussion Forums, Engagement
Archiving, Finding Reusable Collateral, ISG KM Training, KM-GM Training,
Lessons Learned, Project Profile Repository, Team Site with HP Global
Method PM, Germany KM Training (in German), and Iberia KM Training (in
Spanish).



Using the Project Profile Repository for Knowledge Capture and Reuse.
60 min.



Knowledge Capture and Reuse (KCR) Global Method for PM (26087) The
primary audience for this recorded training is Project Managers within
HP Services. Others who are involved in the management and delivery of
engagements may also find the material instructive. 1 hr. 45 min.



Knowledge Management Profession Virtual Classroom. Roll-out is planned
for August 2005. For further information, see the HPS Professions
Program.



APJ training course: Win and Deliver with HP Knowledge.



Japanese KM e-learning course - Chiho Nakase. The course integrates
recent KM developments such as KCR policy, KM strategy, KM Executive
report, HPGM, KM technologies.





Business Focused Documentation



C&I KM Program FAQ (PPT, 0.2 MB). Written for C&I employees, the
presentation answers 22 common questions.



How to Record Time Spent on KM (Word, 0.1 MB)



Forum Moderator's Guide (Word, 0.2 MB) Describes the role and duties of
Forum Moderators.



How to Ask for Help: Ten Simple Rules (Word, 0.2 MB) This short and
simple Knowledge Brief describes the key elements of a successful
request for help. It is intended for those posting a question to a Forum
or sending an e-mail seeking help to a large distribution list.



Everything You Wanted to Know About Knowledge Briefs but Were Afraid to
Ask (PowerPoint, 0.6 MB)





Technically Focused Documentation



Managing Disk Usage in WSS Teamspaces (Word, 0.1 MB). Due to the
pressure to cut IT costs, many people are interested in managing WSS
disk usage responsibly. This 4-page guide helps Administrators with this
important task.



SharePoint Training

Windows SharePoint Services (WSS) is HP's recommended collaboration tool
for teams. SharePoint User Guides.



Quick Reference for SPS V2.0 Portal Site Administrators (Word, 0.1 MB).
This document addresses some of the most common issues faced by anyone
who administers an SPS portal site.



UBB.threads Administrator's Guide (HTML, 29 pg.). This detailed manual
describes every aspect of the software used in Discussion Forums.



Japanese WSS Training - 60 min.





Knowledge Advisors Offer Fast Answers Too



Knowledge Advisors provide swift answers to ANY question. Just give them
a call or send them e-mail describing in detail what you need to know.



________________________________

Have a burning question? Go to Yahoo! Answers
<http://answers.yahoo.com/;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMz
OTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx> and get answers
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---

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Thanks for the generous sharing of experiences, guidance and models
for learning for KM professionals. It's great to be a part of such a
vibrant and active community.

Happy Holidays,
Corinna Snyder
PwC