TO: SIKM Leaders Community

Yeterday we held our 25th monthly call.  Here is a summary.

Attendees 

1. Stephanie Barnes
2. Carol Csanda
3. Paulette DeGard
4. Stan Garfield
5. Gita Haghi
6. Emily Hoelting
7. Vivian Hoge
8. Linda Hummel
9. Art Jackson
10. Bruce Karney
11. Mike Koffman
12. John McQuary
13. Mark Neff
14. Paul Neiswander
15. Chris Purcell
16. Greg Reid
17. Sanjay Swarup
18. Terry Wallenhorst

The call featured Greg Reid of InFuture on "KM for Call Centers."  His presentation is available at KM Community Call Center Discussion V1.4.pdf

The call was not recorded.  We will resume recording on the next call.

Here is a comment I received about their presentation from Mike Koffman (via Wout Steurs): "It was a very interesting talk."

Thanks to Greg for presenting.

Future Calls

• July 17, 2007: Rick Wallace of APC - "Knowledge and learning within APC "
• August 21, 2007: Shawn Callahan of Ancedote - "Business narrative experiences at Anecdote"
• September 18, 2007: Patrick Lambe of Straits Knowledge
• October 16, 2007: Kate Pugh and Veena Mahesh of Intel - "Showing how context and social dimensions increase knowledge transactions costs"
• November 20, 2007: Christian De Neef - "Hiding KM for success"
• December 18, 2007: Stephanie Barnes - "ITIL and KM"
• January 15, 2008: Kent Greenes - "Facilitated best practice transfer"
• February 19, 2008: Marilyn Perry of EDS - Discussion on Motivating Leaders to Collaborate
• March 18, 2008: John McQuary of Fluor - "Results from the Knowvember Campaign"
• April 15, 2008: Jim Coogan of Boeing - "KM at Boeing"
• May 20, 2008: Stacie Jordan - "Collaboration efforts at Accenture"
• June 17, 2008: Barry Dayton - "KM at 3M"
• July 15, 2008:  Steve Wieneke - "Knowing What to Know"