---

To: sikmleaders@...
From: TPangakis@...
Date: Tue, 15 Jan 2008 21:00:06 -0500
Subject: Re: [sikmleaders] Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits

Hi all,

Kate and I have been exchanging e-mail about Omniture SiteCatalyst for traffic monitoring of access points.  To summarize: Adding some JavaScript to web pages (assuming a license with Omniture, of course), enables the sending of user data to a comprehensive data warehouse.  Through path analysis, you can determine WHAT users choose and, applying skills and experience - you (the knowledge analyst) can theorize WHY they chose it and WHERE the gaps are, for a particular subset.

Consider: http://www.omniture.com
And: http://jordy.gundy.org/omniture-success-kit/ 

Tara Pangakis

, PMP to HP

Systems Documentation, Inc.

(978) 821-5038

-----Original Message-----
From: Valdis Krebs com>
To: sikmleaders@yahoogroups.com
Sent: Wed, 9 Jan 2008 7:01 pm
Subject: Re: [sikmleaders] Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits

This is starting to sound like "The Social Life of Documents" -- who
used what to create what-else for who-else?

Re-use is a vote of value for the document and the person/people who
created it.

Valdis Krebs
http://www.orgnet.com
http://www.networkweaving.com/blog


On Jan 9, 2008, at 6:10 PM, Bernadette Boas wrote:

> John,
> a question
> I fully agree that the success stories and best practices that can
> be shared is a much more valuable way to measure the value the
> investment is making to the business. And that hits, visits,
> searches, etc. do not tell you that; though they at least ensure
> adoption and usage.
> However, I have also had many people wanting to understand 'reuse'
> of the documents made available, not to necessarily justify the
> direct KM investment, but to ensure that the tangible IP knowledge
> that is being provided (shared, stored, etc.) is of value; therefore
> assuming it is being used to improve the business. That said,
> unfortunately 'downloads' does not guarantee that the things being
> downloaded are of true value of quality, completeness, etc... And
> ratings and feedback are often viewed as subjective.
>
> Have you found any effective means of measuring true 'reuse'?
>
> Bernadette Boas
>
> bernadette.boas@hotmail.com
>
> To: sikmleaders@yahoogroups.com
> From: john.mcquary@fluor.com
> Date: Wed, 9 Jan 2008 21:55:47 +0000
> Subject: [sikmleaders] Re: Does anyone have tool for cleaning
> reporting documentum (doc mgt system) hits and downloads?
>
> Kate,
>
> I would encourage you to look for additional methods to demonstarte
> the value of knowledge sharing and collaboration. We do have
> extensive usage statistics, but concentrating on them diminshes the
> value of people-to-people connections. The usage metrics also tend
> to drive to a cost savings perspective rather than a value generation
> view.
>
> We use our usage metrics to demonstrate the level of activity in the
> tool, and use success stories to convey the value being generated.
>
> Regards,
> John McQuary
> Vice President
> Knowledge Management and Technology Strategies
>
> Fluor Corporation
> One Fluor Daniel Drive
> Sugar Land, TX 77478-3899
>
> 281-263-2533 (w)
> 281-263-2101 (f)
>
> --- In sikmleaders@yahoogroups.com, "Pugh, Katrina"
> ...> wrote:
> >
> > Hi, all -
> >
> > We need to report the ROI for our entire knowledge management
> system. At
> > present, the tools of collaboration and document management are
> loosely
> > coupled. People will click through the web interface (which we can
> > track) but access "certified" knowledge in the document management
> > system.
> >
> > I would like to calculate the likely reuse value based on the
> number of
> > actual downloads (and search results) in Documentum, but the
> challenge
> > is that I'm hearing that "the tool was not made to do that type of
> > reporting." The developers say that this would require capturing and
> > storing the log file (very very big), and then writing code to do
> siphon
> > of our counts and metadata, and then generate reports off of it.
> >
> > That seems like unusually big expense for something that would seem
> to
> > me to be a very common problem among knowledge managers looking to
> > measure the impact of document management repositories. Has anyone
> seen
> > or built a tool to do this?
> >
> > Thanks
> >
> > Kate
> >
> >
> >
> > Katrina Pugh
> > VP, Knowledge Management
> > IT Center of Excellence
> > Fidelity Investments, Personal and Workplace Investing
> > 400 Puritan Way M3J
> > Marlborough, MA 01752
> > (O) 508 357 3236
> > (M) 781 258 0920
> > katrina.pugh@...
> > Email <mailto:katrina.pugh@...> Confidentiality Notice: The
> > information in this email and subsequent attachments may contain
> > confidential information that is intended solely for the attention
> and
> > use of the named addressee(s). This message or any part thereof
> must not
> > be disclosed, copied, distributed or retained by any person without
> > authorization from Fidelity Investments.
> >
>
>
>
> Watch “Cause Effect,” a show about real people making a real
> difference. Learn more




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To: sikmleaders@...
From: john.mcquary@...
Date: Fri, 11 Jan 2008 14:22:24 +0000
Subject: [sikmleaders] Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits

Bernadette,

If you want to measure use (or reuse), then usage statistics will
suffice. If you want to measure value, then I think you have to look
elsewhere.

As Kate's developers pointed out, the statistics do take up space.
In our case, the storage space of our usage statistics is roughly
equal to the storage space of our content.

As far as usage metrics go, we can glean/interpret a lot of
information. Here are some examples from our system. Through the
first 10 days of January, 36.3% of our almost 25,000 members have
logged into the system at least once. Another 21.3% logged in in
December, and 10% in November. Having 67.6% of the users access the
system at least once in the last three months indicates a pretty good
level of overall usefulness.

We typically have about 400 documents downloaded daily. Of these,
about 100 documents are downloaded by one person getting one
document. The next 100 are one person getting 2 or 3 documents. I
take this measurement to indicate that users can get into the system
find what they need, download it, and get back to work.

We know by knowledge object / document how often it has been
downloaded, and by whom. Every user can see these statistics. Every
piece of content also has a review date set with notifications. Part
of the review process can include reviewing statistics for the
document. We can also run reports on the top read or downloaded
objects as well as the bottom.

We have many other statistical reports that can help measure use,
reuse, or usability, but these are independent of value measurement.

Hope this helps,
John McQuary
Vice President
Knowledge Management and Technology Strategies

Fluor Corporation
One Fluor Daniel Drive
Sugar Land, TX 77478-3899

281-263-2533 (w)
281-263-2101 (f)

--- In sikmleaders@yahoogroups.com, Bernadette Boas
boas@...> wrote:
>
> John,
> a question
> I fully agree that the success stories and best practices that can
be shared is a much more valuable way to measure the value the
investment is making to the business. And that hits, visits,
searches, etc. do not tell you that; though they at least ensure
adoption and usage.
> However, I have also had many people wanting to understand 'reuse'
of the documents made available, not to necessarily justify the
direct KM investment, but to ensure that the tangible IP knowledge
that is being provided (shared, stored, etc.) is of value; therefore
assuming it is being used to improve the business. That said,
unfortunately 'downloads' does not guarantee that the things being
downloaded are of true value of quality, completeness, etc... And
ratings and feedback are often viewed as subjective.
>
> Have you found any effective means of measuring true 'reuse'?
>
> Bernadette Boasbernadette.boas@...
>
>
> To: sikmleaders@...: john.mcquary@...: Wed, 9 Jan 2008 21:55:47
+0000Subject: [sikmleaders] Re: Does anyone have tool for cleaning
reporting documentum (doc mgt system) hits and downloads?
>
>
>
>
> Kate,I would encourage you to look for additional methods to
demonstarte the value of knowledge sharing and collaboration. We do
have extensive usage statistics, but concentrating on them diminshes
the value of people-to-people connections. The usage metrics also
tend to drive to a cost savings perspective rather than a value
generation view.We use our usage metrics to demonstrate the level of
activity in the tool, and use success stories to convey the value
being generated.Regards,John McQuaryVice President Knowledge
Management and Technology StrategiesFluor CorporationOne Fluor Daniel
DriveSugar Land, TX 77478-3899281-263-2533 (w)281-263-2101 (f)--- In
sikmleaders@yahoogroups.com, "Pugh, Katrina" > wrote:>>
Hi, all -> > We need to report the ROI for our entire knowledge
management system. At> present, the tools of collaboration and
document management are loosely> coupled. People will click through
the web interface (which we can> track) but access "certified"
knowledge in the document management> system. > > I would like to
calculate the likely reuse value based on the number of> actual
downloads (and search results) in Documentum, but the challenge> is
that I'm hearing that "the tool was not made to do that type of>
reporting." The developers say that this would require capturing and>
storing the log file (very very big), and then writing code to do
siphon> of our counts and metadata, and then generate reports off of
it. > > That seems like unusually big expense for something that
would seem to> me to be a very common problem among knowledge
managers looking to> measure the impact of document management
repositories. Has anyone seen> or built a tool to do this? > >
Thanks> > Kate> > > > Katrina Pugh> VP, Knowledge Management> IT
Center of Excellence> Fidelity Investments, Personal and Workplace
Investing> 400 Puritan Way M3J> Marlborough, MA 01752> (O) 508 357
3236> (M) 781 258 0920> katrina.pugh@> Email pugh@>
Confidentiality Notice: The> information in this email and subsequent
attachments may contain> confidential information that is intended
solely for the attention and> use of the named addressee(s). This
message or any part thereof must not> be disclosed, copied,
distributed or retained by any person without> authorization from
Fidelity Investments.>
>
>
>
>
>
>
> __________________________________________________________
> Watch "Cause Effect," a show about real people making a real
difference.
> http://im.live.com/Messenger/IM/MTV/?source=text_watchcause
>

John,
a question
I fully agree that the success stories and best practices that can

However, I have also had many people wanting to understand 'reuse'

Have you found any effective means of measuring true 'reuse'?

Bernadette Boasbernadette.boas@...


To: sikmleaders@...: john.mcquary@...: Wed, 9 Jan 2008 21:55:47

Kate,I would encourage you to look for additional methods to

_________________________________________________________________
Watch "Cause Effect," a show about real people making a real

http://im.live.com/Messenger/IM/MTV/?source=text_watchcause

---

To: sikmleaders@...
From: john.mcquary@...
Date: Wed, 9 Jan 2008 21:55:47 +0000
Subject: [sikmleaders] Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits and downloads?

Kate,

I would encourage you to look for additional methods to demonstarte
the value of knowledge sharing and collaboration. We do have
extensive usage statistics, but concentrating on them diminshes the
value of people-to-people connections. The usage metrics also tend
to drive to a cost savings perspective rather than a value generation
view.

We use our usage metrics to demonstrate the level of activity in the
tool, and use success stories to convey the value being generated.

Regards,
John McQuary
Vice President
Knowledge Management and Technology Strategies

Fluor Corporation
One Fluor Daniel Drive
Sugar Land, TX 77478-3899

281-263-2533 (w)
281-263-2101 (f)

--- In sikmleaders@yahoogroups.com, "Pugh, Katrina"
...> wrote:
>
> Hi, all -
>
> We need to report the ROI for our entire knowledge management
system. At
> present, the tools of collaboration and document management are
loosely
> coupled. People will click through the web interface (which we can
> track) but access "certified" knowledge in the document management
> system.
>
> I would like to calculate the likely reuse value based on the
number of
> actual downloads (and search results) in Documentum, but the
challenge
> is that I'm hearing that "the tool was not made to do that type of
> reporting." The developers say that this would require capturing and
> storing the log file (very very big), and then writing code to do
siphon
> of our counts and metadata, and then generate reports off of it.
>
> That seems like unusually big expense for something that would seem
to
> me to be a very common problem among knowledge managers looking to
> measure the impact of document management repositories. Has anyone
seen
> or built a tool to do this?
>
> Thanks
>
> Kate
>
>
>
> Katrina Pugh
> VP, Knowledge Management
> IT Center of Excellence
> Fidelity Investments, Personal and Workplace Investing
> 400 Puritan Way M3J
> Marlborough, MA 01752
> (O) 508 357 3236
> (M) 781 258 0920
> katrina.pugh@...
> Email pugh@...> Confidentiality Notice: The
> information in this email and subsequent attachments may contain
> confidential information that is intended solely for the attention
and
> use of the named addressee(s). This message or any part thereof
must not
> be disclosed, copied, distributed or retained by any person without
> authorization from Fidelity Investments.
>

Hi, all -

We need to report the ROI for our entire knowledge management

present, the tools of collaboration and document management are

coupled. People will click through the web interface (which we can
track) but access "certified" knowledge in the document management
system.

I would like to calculate the likely reuse value based on the

actual downloads (and search results) in Documentum, but the

is that I'm hearing that "the tool was not made to do that type of
reporting." The developers say that this would require capturing and
storing the log file (very very big), and then writing code to do

of our counts and metadata, and then generate reports off of it.

That seems like unusually big expense for something that would seem

me to be a very common problem among knowledge managers looking to
measure the impact of document management repositories. Has anyone

or built a tool to do this?

Thanks

Kate



Katrina Pugh
VP, Knowledge Management
IT Center of Excellence
Fidelity Investments, Personal and Workplace Investing
400 Puritan Way M3J
Marlborough, MA 01752
(O) 508 357 3236
(M) 781 258 0920
katrina.pugh@...
Email <mailto:katrina.pugh@...> Confidentiality Notice: The
information in this email and subsequent attachments may contain
confidential information that is intended solely for the attention

use of the named addressee(s). This message or any part thereof

be disclosed, copied, distributed or retained by any person without
authorization from Fidelity Investments.

---

To: sikmleaders@...
From: katrina.pugh@...
Date: Wed, 9 Jan 2008 16:15:51 -0500
Subject: [sikmleaders] Does anyone have tool for cleaning reporting documentum (doc mgt system) hits and downloads?

Hi, all –

We need to report the ROI for our entire knowledge management system. At present, the tools of collaboration and document management are loosely coupled. People will click through the web interface (which we can track) but access "certified" knowledge in the document management system.

I would like to calculate the likely reuse value based on the number of actual downloads (and search results) in Documentum, but the challenge is that I'm hearing that "the tool was not made to do that type of reporting." The developers say that this would require capturing and storing the log file (very very big), and then writing code to do siphon of our counts and metadata, and then generate reports off of it.

That seems like unusually big expense for something that would seem to me to be a very common problem among knowledge managers looking to measure the impact of document management repositories. Has anyone seen or built a tool to do this?

Thanks

Kate

 

Katrina Pugh
VP, Knowledge Management
IT Center of Excellence
Fidelity Investments, Personal and Workplace Investing
400 Puritan Way M3J
Marlborough, MA 01752
(O) 508 357 3236
(M) 781 258 0920
katrina.pugh@fmr.com
Email Confidentiality Notice: The information in this email and subsequent attachments may contain confidential information that is intended solely for the attention and use of the named addressee(s). This message or any part thereof must not be disclosed, copied, distributed or retained by any person without authorization from Fidelity Investments.