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Framework/Methodology to build niche domain capabilities #expertise #methods
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sjagannath@...
Dear All, Any framework/methodology to improve niche domain knowledge capabilities of a group? Most answers would revolve around building or developing body of knowledge, training materials, devising an certification program etc. To probably build these body of knowledge/training material do we have a specific framework or methodology that could be followed. Any material, best practice or internet resources would be of great help. - Srinivas |
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Srinivas,
I have attached a paper that Karla Phlypo-Price and myself wrote in 2003 that may be helpful. The content for the most part is time independent. https://sikm.groups.io/g/main/files/The_KM_Domain_October_2003.pdf Regards, Steven Wieneke Global Technical Memory & Closed Loop Learning Global Engineering General Motors Corporation steven.wieneke@... |
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Albert Simard <simarda@...>
Srinivas -
I don't necessarily have a methodology or process framework, but I've used
KM techniques (group dialogue, collaboration) to extract tacit knowledge from
groups of experts to generate systems models for knowledge services and model
development. The former is published; the latter is still under way.
Al Simard
Al Simard
ve ) |
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sjagannath@...
Dear All, Thought I could express in different words again. Here is my try.... We have a many groups supporting technology operations & at this point would like to improve on domain knowledge capabilities/competency. As Al Simard suggests, its a wonderful idea to collate information from experts, formulate training programs & disseminate through various collaborative techniques. But the experts are not easily accessible. Given this scenario, may be alternative is to build domain capabilities through secondary research (from internet) as the key source & may be other means. For which any methodology/framework would help, such that it could be a focused effort to build niche competency. I understand its vague requirement/thought, but guess most of us are living with the same fact! Regards, Srinivas
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Srinivas,
I agree with Al about there not necessarily being a framework or model, as different groups view KM in different perspectives. You might find it useful to consider the ideas you have and conceptualize these as a framework that works best for your organization, rather than using a cookie cutter approach. I have tried approaching this from a process perspective, and used this as the first step in knowledge discovery. When you begin discovery, you will be surprised who the real SMEs are, who your champions are and who/what barriers are to creating a creative, knowledge sharing environment. It can also identify closed loops, silos and even knowledge drains. The questions of what, why, when, how can then be used to fill gaps you identify. I would advise against considering a software solution and then working backwards to understand where your processes would fit in. Thanks, Vinod PS. The knowledge domain paper was an excellent read. |
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