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June 2009 SIKM Call: Bill Kaplan - Managing the Risk of Knowledge Loss Due to Workforce Attrition #monthly-call #knowledge-retention


Stan Garfield
 

This is a reminder of Tuesday's monthly call from 11 am to 12 noon EDT.


June 16, 2009: Bill Kaplan - Managing the Risk of Knowledge Loss Due to
Workforce Attrition

Bill's presentation is available in SlideShare at
http://www.slideshare.net/SIKM/managing-the-risk-of-knowledge-loss-due-t\;
o-workforce-attrition
<http://www.slideshare.net/SIKM/managing-the-risk-of-knowledge-loss-due-\;
to-workforce-attrition> .

-----Original Appointment-----
Subject: SIKM Leaders Community Monthly Call
When: Tuesday, June 16, 2009 11:00 AM-12:00 PM (GMT-05:00) Eastern Time
(US & Canada).
Where: 888-998-2663 or +1 517-466-2222 passcode 406165#

Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM
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Murray Jennex
 

I have a paper in review that proposes a knowledge loss risk assessment process.  It extends on the nuclear industry's process and is individual specific rather than position specific and uses a scoring system to determine knowledge capture actions.  I am willing to share the finalized conference paper (for AMCIS in August) but it does not include the scoring system (that is a journal paper still under review).  I am also willing to share a presentation I made on this topic last February to the insurance industry at the LOMA conference in San Diego.  Let me know if interested....murray jennex
 
 
 
In a message dated 6/16/2009 2:54:07 P.M. Pacific Daylight Time, tman9999@... writes:
Today's call with Bill Kaplan was timely and interesting - nice presentation, Bill!  Having left Gartner a month ago I've spent the last couple weeks regrouping and researching where the business world is these days with regard to this issue.  Previous to Gartner my role with PG&E was as an internal consulting principal responsible for developing and implementing a risk mitigation strategy to address the aging workforce issue, so it is an area I have spent a good deal of time and energy working on.

In researching this topic now it appears that interest in it has grown a good bit in the year since I last looked at it closely.  While it is still early days in my search for my next position, I am interested in discussing opportunities in consulting, either as an internal/staffer or external.  If anyone has any leads or info on companies or firms that are interested in pursuing it I would welcome the opportunity to discuss further. I can bring to the table intellectual capital and experience as well as some ideas for business case development that could be used to build a new practice or support existing practice growth.

Thanks.
-Tom Short
 


Tom Short <tman9999@...>
 

Today's call with Bill Kaplan was timely and interesting - nice presentation, Bill! Having left Gartner a month ago I've spent the last couple weeks regrouping and researching where the business world is these days with regard to this issue. Previous to Gartner my role with PG&E was as an internal consulting principal responsible for developing and implementing a risk mitigation strategy to address the aging workforce issue, so it is an area I have spent a good deal of time and energy working on.

In researching this topic now it appears that interest in it has grown a good bit in the year since I last looked at it closely. While it is still early days in my search for my next position, I am interested in discussing opportunities in consulting, either as an internal/staffer or external. If anyone has any leads or info on companies or firms that are interested in pursuing it I would welcome the opportunity to discuss further. I can bring to the table intellectual capital and experience as well as some ideas for business case development that could be used to build a new practice or support existing practice growth.

Thanks.
-Tom Short


Stan Garfield
 
Edited

TO: SIKM Leaders Community

  • Today we held our 49th monthly call, this one with Bill Kaplan on Managing the Risk of Knowledge Loss Due to Workforce Attrition.
  • Bill's presentation is available in SlideShare.
  • Thanks to Bill for presenting and to those who participated.
  • The discussion continued in this thread.


Murray Jennex
 

Nice presentation on the problem, I do have a process for assessing the risk of losing critical knowledge due to retirement, attrition, etc if anyone is interested.  The process has been piloted and seems to work as a way of identifying key individuals for focusing knowledge capture actions.  The process is under review at a journal but I do have a conference paper that can be shared and a presentation made to the Insurance industry if anyone is interested...murray
 
Murray E. Jennex, Ph.D., P.E., CISSP, CSSLP
San Diego State University
Editor in Chief International Journal of Knowledge Management
 
In a message dated 6/17/2009 6:07:12 A.M. Pacific Daylight Time, stangarfield@... writes:


TO: SIKM Leaders Community

This revised post contains the correct link for the recording.


    katepugh <katepugh@...>
     

    Murray -
    I'm keen on seeing this! It sounds great.  As you might remember, Nancy Dixon and I have a "facilitated knowledge harvesting" process that gets the knowledge-brokers involved in the knowledge-elicitation event (knowledge-brokers are those who carry knowledge into the organization).  Both the brokers and the sponsors participate in the selection of the harvest, and it would be great to have some useful structures for helping them to prioritize different types of knowledge/types of knowledge originators.
     
    Here's a quick overview of the facilitated knowledge harvesting process:
    Thank you for sharing this!
     
    Kate
     
    Katrina Pugh
    781-538-5262 (office)
    617-967-3910 (mobile)
     
     
    In a message dated 06/18/09 02:29:40 Eastern Daylight Time, murphjen writes:

    Nice presentation on the problem, I do have a process for assessing the risk of losing critical knowledge due to retirement, attrition, etc if anyone is interested.  The process has been piloted and seems to work as a way of identifying key individuals for focusing knowledge capture actions.  The process is under review at a journal but I do have a conference paper that can be shared and a presentation made to the Insurance industry if anyone is interested...murray
     
    Murray E. Jennex, Ph.D., P.E., CISSP, CSSLP
    San Diego State University
    Editor in Chief International Journal of Knowledge Management
     
    In a message dated 6/17/2009 6:07:12 A.M. Pacific Daylight Time, stangarfield@gmail.com writes:


    TO: SIKM Leaders Community

    This revised post contains the correct link for the recording.

       


      Carl Frappaolo <cfraff@...>
       

      Murray:

      I am VERY interested in seeing this. Is this on the agenda for the July meeting?


      On Thu, Jun 18, 2009 at 3:27 PM, katepugh <katepugh@...> wrote:


      Murray -
      I'm keen on seeing this! It sounds great.  As you might remember, Nancy Dixon and I have a "facilitated knowledge harvesting" process that gets the knowledge-brokers involved in the knowledge-elicitation event (knowledge-brokers are those who carry knowledge into the organization).  Both the brokers and the sponsors participate in the selection of the harvest, and it would be great to have some useful structures for helping them to prioritize different types of knowledge/types of knowledge originators.
       
      Here's a quick overview of the facilitated knowledge harvesting process:
      Thank you for sharing this!
       
      Kate
       
      Katrina Pugh
      781-538-5262 (office)
      617-967-3910 (mobile)
       
       
      In a message dated 06/18/09 02:29:40 Eastern Daylight Time, murphjen writes:

      Nice presentation on the problem, I do have a process for assessing the risk of losing critical knowledge due to retirement, attrition, etc if anyone is interested.  The process has been piloted and seems to work as a way of identifying key individuals for focusing knowledge capture actions.  The process is under review at a journal but I do have a conference paper that can be shared and a presentation made to the Insurance industry if anyone is interested...murray
       
      Murray E. Jennex, Ph.D., P.E., CISSP, CSSLP
      San Diego State University
      Editor in Chief International Journal of Knowledge Management
       
      In a message dated 6/17/2009 6:07:12 A.M. Pacific Daylight Time, stangarfield@... writes:


      TO: SIKM Leaders Community

      This revised post contains the correct link for the recording.

    • Thanks to Bill for presenting and to those who participated.
    • You can continue the discussion in the Yahoo! Group by replying to this thread.
      • If you are willing to give a presentation on a future call, please send a note to stangarfield@... with the topic and the desired month.
    • Slides http://www.slideshare.net/SIKM
    • Previous Calls http://tech.groups.yahoo.com/group/sikmleaders/database?method=reportRows&tbl=1&sortBy=1&sortDir=up
    • Future Calls http://tech.groups.yahoo.com/group/sikmleaders/database?method=reportRows&tbl=2
      •  



        --
        Carl Frappaolo
        Co-founder and Principal
        Information Architected, Inc.
        Ten Post Office Square
        Boston, MA 02109
        617-933-2584
        cf@...
        blog:  www.takingaiim.com


        Jeevan Kamble
         

        Dear Kate,

        Interesting to see the FKH presentation. We are currently in the phase of Knowledge Harvesting. Current goal is to capture the existing content on to the portal. As i do agree FKH is a continuous process. Please can you put more light on "Facilitate Conversation". Is the conversation held in a one to one meeting/ interview (if yes..are we recording the sessions or putting the tacit knowledge on paper or word document). When you decide to perform Facilitate Conversation, in what format and procedure because challenge is to get the time from team for in the meeting room.

        Most important how FKH is automated instead depending on some hand, though team has to work together but how do we sustain this as a inhibited org.. process activity.

        I was guessing and Sure that we can perform Facilitated Conversation directly on wiki based collaborative tools...but again..monitoring the content and quality of the content to retain the tacit knowledge is a key.

        Looking forward to hear from you.

        Thanks in advance.

        regards
        Jeevan

        --- On Sat, 20/6/09, Carl Frappaolo wrote:

        From: Carl Frappaolo
        Subject: Re: [sikmleaders] Re: Aging workforce/knowledge loss risk mitigation
        To: sikmleaders@...
        Cc: nancydixon@...
        Date: Saturday, 20 June, 2009, 1:49 AM

        Murray:

        I am VERY interested in seeing this. Is this on the agenda for the July meeting?

        On Thu, Jun 18, 2009 at 3:27 PM, katepugh <katepugh@aol. com> wrote:


        Murray -
        I'm keen on seeing this! It sounds great.  As you might remember, Nancy Dixon and I have a "facilitated knowledge harvesting" process that gets the knowledge-brokers involved in the knowledge-elicitati on event (knowledge-brokers are those who carry knowledge into the organization) .  Both the brokers and the sponsors participate in the selection of the harvest, and it would be great to have some useful structures for helping them to prioritize different types of knowledge/types of knowledge originators.
         
        Here's a quick overview of the facilitated knowledge harvesting process:
        Thank you for sharing this!
         
        Kate
         
        Katrina Pugh
        781-538-5262 (office)
        617-967-3910 (mobile)
         
         
        In a message dated 06/18/09 02:29:40 Eastern Daylight Time, murphjen writes:

        Nice presentation on the problem, I do have a process for assessing the risk of losing critical knowledge due to retirement, attrition, etc if anyone is interested.  The process has been piloted and seems to work as a way of identifying key individuals for focusing knowledge capture actions.  The process is under review at a journal but I do have a conference paper that can be shared and a presentation made to the Insurance industry if anyone is interested.. .murray
         
        Murray E. Jennex, Ph.D., P.E., CISSP, CSSLP
        San Diego State University
        Editor in Chief International Journal of Knowledge Management
         
        In a message dated 6/17/2009 6:07:12 A.M. Pacific Daylight Time, stangarfield@ gmail.com writes:


        TO: SIKM Leaders Community

        This revised post contains the correct link for the recording.

        Thanks to Bill for presenting and to those who participated. You can continue the discussion in the Yahoo! Group by replying to this thread.
        • If you are willing to give a presentation on a future call, please send a note to stangarfield@ gmail.com with the topic and the desired month.
        Slides http://www.slidesha re.net/SIKM Previous Calls http://tech. groups.yahoo. com/group/ sikmleaders/ database? method=reportRow s&tbl=1&sortBy=1&sortDir=up Future Calls http://tech. groups.yahoo. com/group/ sikmleaders/ database? method=reportRow s&tbl=2

           



          --
          Carl Frappaolo
          Co-founder and Principal
          Information Architected, Inc.
          Ten Post Office Square
          Boston, MA 02109
          617-933-2584
          cf@informationarchi tected.com
          blog:  www.takingaiim. com



          ICC World Twenty20 England '09 exclusively on YAHOO! CRICKET


          Thomas Blumer
           

          I truly enjoyed Bill's presentation last week, great job!

          I came across a presentation from the KM Institute regarding Knowledge Retention Best Practices at the USDA/FSIS (http://www.kminstitute.org/cms/content.jsp?id=com.tms.cms.page.Page_KMI_Download).

          Part 1:
          http://www.youtube.com/watch?v=8DXnLWh2VpU

          Part 2:
          http://www.youtube.com/watch?v=g_uYchVh0JQ

          I don't know how useful the presentation is for you, however, if you are interested in this topic, the presenter James Alexander might be a good resource as well as the KM Institute.

          Hope this helps.

          Best regards,

          Thomas

          Thomas Blumer, MBA Technology Management
          Thomas.Blumer777@gmail.com
          Office: (408) 212 9526
          Mobile: (408) 391 0534
          _______________________________________________________________
          Looking for new opportunities in Knowledge Management and M&A Integrations
          Available from July 2009