Peer Assists? #peer-assist


Mark Preissler
 

Peer Assists?? A Peer Assist can be organized in a workshop or meeting
form to gain knowledge and insight from people in other teams before
embarking on a project or activity where they have experience. Is there
anyone effectively utilizing this KM concept of the "peer assists" in
their organization as a process for preparation prior to projects or
activities? Seems to me this is a bit more focused than a roundtable and
the results are very beneficial to the "receiver" and the peers alike. I
would like to understand more about your approach and organizational
adoption from those who have effectively done this. Peer assist on peer
assists??


Mark Tilbury
 

Not sure if this answers the question but we use 'virtual' scouts within one of our Yammer community groups and physical scouts - thererole is to stage manage discussion and act as connectors for meetings withn their groups. Happy to expand further if interested. Also find out more at
 


--- On Fri, 26/3/10, Mark wrote:

From: Mark
Subject: [sikmleaders] Peer Assists?
To: sikmleaders@...
Date: Friday, 26 March, 2010, 13:58

 

Peer Assists?? A Peer Assist can be organized in a workshop or meeting
form to gain knowledge and insight from people in other teams before
embarking on a project or activity where they have experience. Is there
anyone effectively utilizing this KM concept of the "peer assists" in
their organization as a process for preparation prior to projects or
activities? Seems to me this is a bit more focused than a roundtable and
the results are very beneficial to the "receiver" and the peers alike. I
would like to understand more about your approach and organizational
adoption from those who have effectively done this. Peer assist on peer
assists??


Mark Preissler
 

Thanks Mark, your idea sounds interesting.. to clarify, I am looking to understand more regarding organizations utilizing the knowledge sharing technique of a peer assist in their day to day prject delivery processes (embedded in workflow and standards of executing projects). How something like this has been presented to leadership as a method for "getting better at what you do" by adding in the peer assist step prior to projects, engagememnts, etc.. do you think this knowledge sharing approach is more fitted to communities or within more organizational focused team structures? I like to think both but I am very interested in organizational (team) knowledge sharing aspects. e.g. if a national organization wanted to learn from its international peers on project approaches and best practices what would be the best approach for setting the stage for this that is a business oriented focused approach that they will "grasp on" to? I would be interested in different view points on this. Thanks..

--- In sikmleaders@yahoogroups.com, mark.tilbury@... wrote:

Not sure if this answers the question but we use 'virtual' scouts within one of our Yammer community groups and physical scouts - thererole is to stage manage discussion and act as connectors for meetings withn their groups. Happy to expand further if interested. Also find out more at
 
http://digitaldivide.posterous.com/the-knowledge-scouts

--- On Fri, 26/3/10, Mark <mpreissler@...> wrote:


From: Mark <mpreissler@...>
Subject: [sikmleaders] Peer Assists?
To: sikmleaders@yahoogroups.com
Date: Friday, 26 March, 2010, 13:58


 




Peer Assists?? A Peer Assist can be organized in a workshop or meeting
form to gain knowledge and insight from people in other teams before
embarking on a project or activity where they have experience. Is there
anyone effectively utilizing this KM concept of the "peer assists" in
their organization as a process for preparation prior to projects or
activities? Seems to me this is a bit more focused than a roundtable and
the results are very beneficial to the "receiver" and the peers alike. I
would like to understand more about your approach and organizational
adoption from those who have effectively done this. Peer assist on peer
assists??


Allan Crawford
 

Mark,
 
I've been involved in using Peer Assists in both the oil and gas business and aerospace. And you are absolutely right...they are very effective. 
 
We have used them for a wide variety of projects and as well as at a variety of stages within projects.  We have used them in projects ranging from development of billion dollar oil and gas fields to preparing for meetings with congressional committees.  We have used them at the launch of projects as well as at key stages within projects.  Regardless of what we used them for...or the timing...the teams inevitably got a tremendous amount out of them.  They are relatively low cost (usually just the time of the people involved and perhaps some travel) - and target the issues the team is most concerned with. 
 
We have found that key to success is:
  1. Understand the key issues that the team wants to discuss -- what are the things that keep them up at night...or where they say...wow..if I could only answer this question.  Then develop a meeting agenda that allows the team to addresses those issues. 
  2. Select peers that have real world experience that is relevant to the issues.  This doesn't mean that they need to have done exactly the same thing...but that what they have done is applicable to the problems at hand.

    For example in one case we were preparing a design for a subsea oil well that would be drilled from a floating platform.  To complete the well (which involves putting a bunch of tools on the bottom of the drill pipe to clean out the well, perforate casing da...da...da) there is a lot of heavy (i.e., tons) of equipment hung on the end of the drill pipe (which in itself weighs tons).  The peer assist was about the methods that were going to be used to complete the well, but we also brought in a marine engineer that was working on design of the floating platform.  During the meeting, after hearing what was being proposed, the marine engineer did a quick calculation and said....hummm....if that is what you are going to do....it will sink the platform we are currently proposing.  The result was the marine engineers went back and redesigned the platform...prior to having done extensive design...and long before we had spent major sums of money on construction or procurement of the "wrong vessel."  Another common situation was to bring in the ultimate users of a product and get their input during the design phase.  The conversation was typically something like...this is what we are proposing because... And the response would be...well for the most part that sounds good....but if....you would do this, make this minor change, put this over here instead of here....it would be easier to use, or easier to maintain...or safer. 
  3. Have the team present enough context for the peers to understand the issues.  This can be done in part by sending out material prior to the meeting...but we have found that if the team does a short presentation outlining the key issues during the meeting this helps set both the tone for the meeting...and helps make sure everyone understands the issues to be addressed.
  4. Don't try to do to much in one peer assist.   Unless you are dealing with a relatively small project or one with narrow scope, break it into pieces where the peers can focus on a select few issues. 
 
I'd be happy to share more of what we have learned  - don't hesitate to give me a call...or send an e-mail.
 
I'd also recommend the book Learning to Fly.  It has the best description of how to run an effective peer assist that I have seen.
 
Regards,
 

Allan Crawford

310-994-1619

www.acrawfordphoto.com

 

 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Mark
Sent: Friday, March 26, 2010 7:35 AM
To: sikmleaders@...
Subject: [sikmleaders] Re: Peer Assists?

 

Thanks Mark, your idea sounds interesting.. to clarify, I am looking to understand more regarding organizations utilizing the knowledge sharing technique of a peer assist in their day to day prject delivery processes (embedded in workflow and standards of executing projects). How something like this has been presented to leadership as a method for "getting better at what you do" by adding in the peer assist step prior to projects, engagememnts, etc.. do you think this knowledge sharing approach is more fitted to communities or within more organizational focused team structures? I like to think both but I am very interested in organizational (team) knowledge sharing aspects. e.g. if a national organization wanted to learn from its international peers on project approaches and best practices what would be the best approach for setting the stage for this that is a business oriented focused approach that they will "grasp on" to? I would be interested in different view points on this. Thanks..


--- In sikmleaders@yahoogroups.com, mark.tilbury@... wrote:
>
> Not sure if this answers the question but we use 'virtual' scouts within one of our Yammer community groups and physical scouts - thererole is to stage manage discussion and act as connectors for meetings withn their groups. Happy to expand further if interested. Also find out more at
>  
> http://digitaldivide.posterous.com/the-knowledge-scouts
>
> --- On Fri, 26/3/10, Mark ...> wrote:
>
>
> From: Mark ...>
> Subject: [sikmleaders] Peer Assists?
> To: sikmleaders@yahoogroups.com
> Date: Friday, 26 March, 2010, 13:58
>
>
>  
>
>
>
>
> Peer Assists?? A Peer Assist can be organized in a workshop or meeting
> form to gain knowledge and insight from people in other teams before
> embarking on a project or activity where they have experience. Is there
> anyone effectively utilizing this KM concept of the "peer assists" in
> their organization as a process for preparation prior to projects or
> activities? Seems to me this is a bit more focused than a roundtable and
> the results are very beneficial to the "receiver" and the peers alike. I
> would like to understand more about your approach and organizational
> adoption from those who have effectively done this. Peer assist on peer
> assists??
>


Stan Garfield
 

Thanks to Mark P. for posting this question and to Mark T. and Allan for
responding. I would like to ask the other community members who have
used peer assists if they would also reply with a few words about how
they have used them and the results they experienced. Thanks a lot.

I am looking to understand more regarding organizations utilizing the
knowledge sharing
technique of a peer assist in their day to day project delivery
processes
(embedded in workflow and standards of executing projects). How
something
like this has been presented to leadership as a method for "getting
better
at what you do" by adding in the peer assist step prior to projects,
engagements, etc. Do you think this knowledge sharing approach is more
fitted to communities or within more organizational focused team
structures?

I like to think both but I am very interested in organizational (team)
knowledge sharing aspects. e.g., if a national organization wanted to
learn
from its international peers on project approaches and best practices,
what
would be the best approach for setting the stage for this, that is a
business
oriented focused approach, that they will "grasp on" to? I would be
interested in different view points on this.


 

I use peer assist regularly… While CKO at Acquisition Solutions from 2005-2009 we used peer assists to bring our engagement teams together to share practices and solve challenges before they engaged with or delivered services to our clients.  At ASI, it was all about reducing risk in performance and increasing the probability of success.

 

For other clients, I use peer assists to transfer knowledge between teams transferring project responsibility before the new team executes its project management plan..just a few examples..all are facilitated conversations.

 

Best

 

Bill

 

Bill Kaplan CPCM | Great Falls, Virginia 22066 | 571.934.7408 | 703.401.4198 (direct) | Linked In: www.linkedin.com/in/ckobillkaplan

_____________________________________________________________________________________________________________________________________________________________________________________________

 

 

Learn more about that value we provide at www.workingknowledge-csp.com

 

 

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From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of StanGarfield
Sent: Wednesday, March 31, 2010 12:11
To: sikmleaders@...
Subject: [sikmleaders] Re: Peer Assists?

 

 


Thanks to Mark P. for posting this question and to Mark T. and Allan for
responding. I would like to ask the other community members who have
used peer assists if they would also reply with a few words about how
they have used them and the results they experienced. Thanks a lot.

> I am looking to understand more regarding organizations utilizing the
knowledge sharing
> technique of a peer assist in their day to day project delivery
processes
> (embedded in workflow and standards of executing projects). How
something
> like this has been presented to leadership as a method for "getting
better
> at what you do" by adding in the peer assist step prior to projects,
> engagements, etc. Do you think this knowledge sharing approach is more
> fitted to communities or within more organizational focused team
structures?

> I like to think both but I am very interested in organizational (team)
> knowledge sharing aspects. e.g., if a national organization wanted to
learn
> from its international peers on project approaches and best practices,
what
> would be the best approach for setting the stage for this, that is a
business
> oriented focused approach, that they will "grasp on" to? I would be
> interested in different view points on this.


Dave Cerrone
 

In the context of Marketing projects in our business, we have identified SME's (subject matter experts) who get notified when a new Marketing project is initiated that relates to their areas of expertise. This does not drive a strict process for peer review, however it enables the SME's to review the (required) project scoping document, and provide input and coaching on project approach and process, as needed. This also enables the SME's to help connect the dots with similar past projects, to leverage best practices and learning's, and avoid duplication of efforts.

Obviously this only works if/when people initiate their new projects into the tracking system...so it requires that we work with leadership to weave some level of review of project activity into their operational processes/meetings. I think that as project leaders start to feel the benefits of entering in their projects, they may start to do it because "they want to" vs "they have to".

Outside of the project tracking system, we also meet monthly with all the SME's to review the projects and discuss learning's.

The SME's also maintain documented guides on the project components relating to their areas, that the project leaders can leverage. The next level that we'll be moving toward is having the SME's provide project process and project quality "scores" to completed projects...not for the purpose of surfacing this as a negative, but more to help identify the strengths and development areas for the teams, relative to Marketing Excellence...which after all is what our goal is.

- Dave

--- In sikmleaders@yahoogroups.com, "StanGarfield" <stangarfield@...> wrote:


Thanks to Mark P. for posting this question and to Mark T. and Allan for
responding. I would like to ask the other community members who have
used peer assists if they would also reply with a few words about how
they have used them and the results they experienced. Thanks a lot.

I am looking to understand more regarding organizations utilizing the
knowledge sharing
technique of a peer assist in their day to day project delivery
processes
(embedded in workflow and standards of executing projects). How
something
like this has been presented to leadership as a method for "getting
better
at what you do" by adding in the peer assist step prior to projects,
engagements, etc. Do you think this knowledge sharing approach is more
fitted to communities or within more organizational focused team
structures?

I like to think both but I am very interested in organizational (team)
knowledge sharing aspects. e.g., if a national organization wanted to
learn
from its international peers on project approaches and best practices,
what
would be the best approach for setting the stage for this, that is a
business
oriented focused approach, that they will "grasp on" to? I would be
interested in different view points on this.


Mark Tilbury
 

Not really on the subject but at this time of year would just like to point out that the bible mentions that knowledge comes through fear. I wonder, in today's corporate life we can translate that to mean where we have weak leadership knowledge will not flourish!


--- On Fri, 26/3/10, Allan Crawford wrote:

From: Allan Crawford
Subject: RE: [sikmleaders] Re: Peer Assists?
To: sikmleaders@...
Cc: "'Allan Crawford'"
Date: Friday, 26 March, 2010, 17:24

 
Mark,
 
I've been involved in using Peer Assists in both the oil and gas business and aerospace. And you are absolutely right...they are very effective. 
 
We have used them for a wide variety of projects and as well as at a variety of stages within projects.  We have used them in projects ranging from development of billion dollar oil and gas fields to preparing for meetings with congressional committees.  We have used them at the launch of projects as well as at key stages within projects.  Regardless of what we used them for...or the timing...the teams inevitably got a tremendous amount out of them.  They are relatively low cost (usually just the time of the people involved and perhaps some travel) - and target the issues the team is most concerned with. 
 
We have found that key to success is:
  1. Understand the key issues that the team wants to discuss -- what are the things that keep them up at night...or where they say...wow..if I could only answer this question.  Then develop a meeting agenda that allows the team to addresses those issues. 
  2. Select peers that have real world experience that is relevant to the issues.  This doesn't mean that they need to have done exactly the same thing...but that what they have done is applicable to the problems at hand.

    For example in one case we were preparing a design for a subsea oil well that would be drilled from a floating platform.  To complete the well (which involves putting a bunch of tools on the bottom of the drill pipe to clean out the well, perforate casing da...da...da) there is a lot of heavy (i.e., tons) of equipment hung on the end of the drill pipe (which in itself weighs tons).  The peer assist was about the methods that were going to be used to complete the well, but we also brought in a marine engineer that was working on design of the floating platform.  During the meeting, after hearing what was being proposed, the marine engineer did a quick calculation and said....hummm. ...if that is what you are going to do....it will sink the platform we are currently proposing.  The result was the marine engineers went back and redesigned the platform...prior to having done extensive design...and long before we had spent major sums of money on construction or procurement of the "wrong vessel."  Another common situation was to bring in the ultimate users of a product and get their input during the design phase.  The conversation was typically something like...this is what we are proposing because... And the response would be...well for the most part that sounds good....but if....you would do this, make this minor change, put this over here instead of here....it would be easier to use, or easier to maintain...or safer. 
  3. Have the team present enough context for the peers to understand the issues.  This can be done in part by sending out material prior to the meeting...but we have found that if the team does a short presentation outlining the key issues during the meeting this helps set both the tone for the meeting...and helps make sure everyone understands the issues to be addressed.
  4. Don't try to do to much in one peer assist.   Unless you are dealing with a relatively small project or one with narrow scope, break it into pieces where the peers can focus on a select few issues. 
 
I'd be happy to share more of what we have learned  - don't hesitate to give me a call...or send an e-mail.
 
I'd also recommend the book Learning to Fly.  It has the best description of how to run an effective peer assist that I have seen.
 
Regards,
 

Allan Crawford

310-994-1619

www.acrawfordphoto. com

 

 


From: sikmleaders@ yahoogroups. com [mailto:sikmleaders @yahoogroups. com] On Behalf Of Mark
Sent: Friday, March 26, 2010 7:35 AM
To: sikmleaders@ yahoogroups. com
Subject: [sikmleaders] Re: Peer Assists?

 
Thanks Mark, your idea sounds interesting. . to clarify, I am looking to understand more regarding organizations utilizing the knowledge sharing technique of a peer assist in their day to day prject delivery processes (embedded in workflow and standards of executing projects). How something like this has been presented to leadership as a method for "getting better at what you do" by adding in the peer assist step prior to projects, engagememnts, etc.. do you think this knowledge sharing approach is more fitted to communities or within more organizational focused team structures? I like to think both but I am very interested in organizational (team) knowledge sharing aspects. e.g. if a national organization wanted to learn from its international peers on project approaches and best practices what would be the best approach for setting the stage for this that is a business oriented focused approach that they will "grasp on" to? I would be interested in different view points on this. Thanks..

--- In sikmleaders@ yahoogroups. com, mark.tilbury@ ... wrote:
>
> Not sure if this answers the question but we use 'virtual' scouts within one of our Yammer community groups and physical scouts - thererole is to stage manage discussion and act as connectors for meetings withn their groups. Happy to expand further if interested. Also find out more at
>  
> http://digitaldivid e.posterous. com/the-knowledg e-scouts
>
> --- On Fri, 26/3/10, Mark <mpreissler@ ...> wrote:
>
>
> From: Mark
> Subject: [sikmleaders] Peer Assists?
> To: sikmleaders@ yahoogroups. com
> Date: Friday, 26 March, 2010, 13:58
>
>
>  
>
>
>
>
> Peer Assists?? A Peer Assist can be organized in a workshop or meeting
> form to gain knowledge and insight from people in other teams before
> embarking on a project or activity where they have experience. Is there
> anyone effectively utilizing this KM concept of the "peer assists" in
> their organization as a process for preparation prior to projects or
> activities? Seems to me this is a bit more focused than a roundtable and
> the results are very beneficial to the "receiver" and the peers alike. I
> would like to understand more about your approach and organizational
> adoption from those who have effectively done this. Peer assist on peer
> assists??
>


Tom Eucker <tom@...>
 

Proverbs 29:18  


On 4/1/10 7:21 AM, "mark.tilbury@..." <mark.tilbury@...> wrote:


 
 
   

Not really on the subject but at this time of year would just like to point out that the bible mentions that knowledge comes through fear. I wonder, in today's corporate life we can translate that to mean where we have weak leadership knowledge will not flourish!

--- On Fri, 26/3/10, Allan Crawford <allancrawford@...> wrote:

From: Allan Crawford <allancrawford@...>
Subject: RE: [sikmleaders] Re: Peer Assists?
To: sikmleaders@...
Cc: "'Allan Crawford'" <allancrawford@...>
Date: Friday, 26 March, 2010, 17:24

  Mark,

I've been involved in using Peer Assists in both the oil and gas business and aerospace. And you are absolutely right...they are very effective.  

We have used them for a wide variety of projects and as well as at a variety of stages within projects.  We have used them in projects ranging from development of billion dollar oil and gas fields to preparing for meetings with congressional committees.  We have used them at the launch of projects as well as at key stages within projects.  Regardless of what we used them for...or the timing...the teams inevitably got a tremendous amount out of them.  They are relatively low cost (usually just the time of the people involved and perhaps some travel) - and target the issues the team is most concerned with.  

We have found that key to success is:
  1. Understand the key issues that the team wants to discuss -- what are the things that keep them up at night...or where they say...wow..if I could only answer this question.  Then develop a meeting agenda that allows the team to addresses those issues.  
  2. Select peers that have real world experience that is relevant to the issues.  This doesn't mean that they need to have done exactly the same thing...but that what they have done is applicable to the problems at hand.
  3. For example in one case we were preparing a design for a subsea oil well that would be drilled from a floating platform.  To complete the well (which involves putting a bunch of tools on the bottom of the drill pipe to clean out the well, perforate casing da...da...da) there is a lot of heavy (i.e., tons) of equipment hung on the end of the drill pipe (which in itself weighs tons).  The peer assist was about the methods that were going to be used to complete the well, but we also brought in a marine engineer that was working on design of the floating platform.  During the meeting, after hearing what was being proposed, the marine engineer did a quick calculation and said....hummm. ...if that is what you are going to do....it will sink the platform we are currently proposing.  The result was the marine engineers went back and redesigned the platform...prior to having done extensive design...and long before we had spent major sums of money on construction or procurement of the "wrong vessel."  Another common situation was to bring in the ultimate users of a product and get their input during the design phase.  The conversation was typically something like...this is what we are proposing because... And the response would be...well for the most part that sounds good....but if....you would do this, make this minor change, put this over here instead of here....it would be easier to use, or easier to maintain...or safer.  
  4. Have the team present enough context for the peers to understand the issues.  This can be done in part by sending out material prior to the meeting...but we have found that if the team does a short presentation outlining the key issues during the meeting this helps set both the tone for the meeting...and helps make sure everyone understands the issues to be addressed.
  5. Don't try to do to much in one peer assist.   Unless you are dealing with a relatively small project or one with narrow scope, break it into pieces where the peers can focus on a select few issues.

I'd be happy to share more of what we have learned  - don't hesitate to give me a call...or send an e-mail.

I'd also recommend the book Learning to Fly.  It has the best description of how to run an effective peer assist that I have seen.

Regards,

Allan Crawford
310-994-1619
www.acrawfordphoto. com <http://www.acrawfordphoto.com/>  
 
 


From: sikmleaders@ yahoogroups. com [mailto:sikmleaders @yahoogroups. com] On Behalf Of Mark
Sent: Friday, March 26, 2010 7:35 AM
To: sikmleaders@ yahoogroups. com
Subject: [sikmleaders] Re: Peer Assists?

  Thanks Mark, your idea sounds interesting. . to clarify, I am looking to understand more regarding organizations utilizing the knowledge sharing technique of a peer assist in their day to day prject delivery processes (embedded in workflow and standards of executing projects). How something like this has been presented to leadership as a method for "getting better at what you do" by adding in the peer assist step prior to projects, engagememnts, etc.. do you think this knowledge sharing approach is more fitted to communities or within more organizational focused team structures? I like to think both but I am very interested in organizational (team) knowledge sharing aspects. e.g. if a national organization wanted to learn from its international peers on project approaches and best practices what would be the best approach for setting the stage for this that is a business oriented focused approach that they will "grasp on" to? I would be interested in different view points on this. Thanks..

--- In sikmleaders@ yahoogroups. com <http://uk.mc863.mail.yahoo.com/mc/compose?to=sikmleaders%40yahoogroups.com> , mark.tilbury@ ... wrote:
>
> Not sure if this answers the question but we use 'virtual' scouts within one of our Yammer community groups and physical scouts - thererole is to stage manage discussion and act as connectors for meetings withn their groups. Happy to expand further if interested. Also find out more at
> Â
> http://digitaldivid e.posterous. com/the-knowledg e-scouts <http://digitaldivide.posterous.com/the-knowledge-scouts>
>
> --- On Fri, 26/3/10, Mark wrote:
>
>
> From: Mark
> Subject: [sikmleaders] Peer Assists?
> To: sikmleaders@ yahoogroups. com <http://uk.mc863.mail.yahoo.com/mc/compose?to=sikmleaders%40yahoogroups.com>
> Date: Friday, 26 March, 2010, 13:58
>
>
> Â  
>
>
>
>
> Peer Assists?? A Peer Assist can be organized in a workshop or meeting
> form to gain knowledge and insight from people in other teams before
> embarking on a project or activity where they have experience. Is there
> anyone effectively utilizing this KM concept of the "peer assists" in
> their organization as a process for preparation prior to projects or
> activities? Seems to me this is a bit more focused than a roundtable and
> the results are very beneficial to the "receiver" and the peers alike. I
> would like to understand more about your approach and organizational
> adoption from those who have effectively done this. Peer assist on peer
> assists??
>