NSW KM Forum event - Sydney, Australia - 31 Aug 2010 #local

Matt Moore <innotecture@...>

Comparing Knowledge Management Programs - Gail McGuckin

In this session we will compare 2 knowledge programs - an Australian law firm

and a Federal Government Agency. Gail will share with you some of her
experiences, insights and reflections on the implementation of KM programs
between these two very different organisation.

Gail McGuckin is a Senior Global Advisor for the Global Practice team at
Austrade. Gail is responsible for partnering with the business to develop
knowledge and information resources that build the capacity of groups within
Austrade to deliver services to clients and investors. Gail's focus is to

the successful adoption of collaborative tools to support Austraders to share
information and knowledge more effectively across the Austrade global network.
Prior to joining Austrade, Gail worked as a Knowledge Consultant with the
client-focussed divisions of leading law firm Minter Ellison to evolve new

practices that positively impacted productivity, quality, risk management and
client intimacy.

Using Expertise Global Research Project - Matt Moore
Patrick Lambe & Edgar Tan (Straits Knowledge) and Matt Moore (Innotecture)

spent the last 18 months researching how organisations try, succeed or
sometimes fail to get the best out of the experience and expertise of the
people that work for them. Matt will be discussing some of the initial

of the research. Further background on the project is available on the Using
Expertise blog & wiki.

Matt Moore has worked for PwC, IBM, Oracle and ASIC doing knowledge

community development and corporate communications. He is now a director of
Innotecture, chairs the New South Wales Knowledge Management Forum and
sometimes teaches at UTS. He has just completed his first book which is

"Performance Enhancing".

Please register your place here: http://nswkmaug10.eventbrite.com/

Find out more about the NSW KM Forum.
Door donation is $5. Doors open at 17.30 for a 18:00 start.