[Actkm] Case studies of organisations that have dramatically reduced their use of email #case-studies

Matt Moore <innotecture@...>


This list is proving surprisingly hard to source. Here in Australia, ABS have
been working in their somewhat unique environment for nearly two decades. But
many organisations are not shouting about their independence from email which
leads me to suspect that many haven't got it cracked yet.

As for social media, plenty of case studies out there (mostly supplied by



Collaborative Bookmarking: - Since I wrote this article,
Connectbeam (like Cogenz) seems to have disappeared.

Community Platforms:



----- Original Message ----
From: david williams <>
To: ActKM Discussion List <>;
Sent: Thu, 24 March, 2011 10:02:06 PM
Subject: Re: [Actkm] Case studies of organisations that have dramatically
reduced their use of email

Would be nice to share a list of those organisations if at all possible.
Also, I am looking for any organisations that are putting social media to
good use for an exercise we are running at the IIM conference in May.


David Williams
0412 237 695

-----Original Message-----
From: [] On Behalf Of
Matt Moore
Sent: Thursday, 24 March 2011 11:54 AM
To: ActKM Discussion List;
Subject: [Actkm] Case studies of organisations that have dramatically
reduced their use of email


I'm writing a position paper for a client around alternatives to email
within organisations so I'm looking for organisations that have actually
done this (yes, I have dropped a line to my former colleague Luis Suarez).

Any leads gratefully accepted. If I get enough then I may compile them into
article for publication on teh interweb.

Many thanks,


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Jack Vinson <jackvinson@...>

I agree with Matt's observation: if companies aren't shouting about it, it probably isn't happening.  Another option is that for those companies who are getting some success, it is likely to be localized in pockets that aren't interested in rocking the boat.

The Traction User Group conference in October had several users of that particular software talk about the impact they were having on changing the approach to using email.  Rather than email reduction being a focus of their programs, it was a happy side effect of doing more and more collaborative work within that environment (Traction) than with email flying back and forth.  The website for the TUG has a number of the presentations posted, and even a few video interviews with customers:  I don't recall which ones had specific references to email reduction.  I also mentioned email reduction in my summary of the conference.



Eric Herberholz

My 2 cents worth...

1. Consider attending and networking with those attending the Enterprise 2.0 Conference ( This conference last year in Santa Clara was rife with companies selling activity stream based collaborative business software. 

2. Consider attending, if you are in San Francisco area, the upcoming event of Online Community Managers at our CLSWest Meetup (, and network there to find case studies, etc.

Oh, OK, so there's 3 cents worth...

3. Check out a company/product that I discovered called It is great for creative activity stream-based collaborative work. They may be willing to share use cases.

Kind Regards,
  Eric "erich13" Herberholz 
mobile +1 (916) 300-7569 | twitter @erich13  | erich13@... | Skype ericherberholz

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