KM Job Opportunity in downtown Chicago #jobs

Sarah Kaufmann

There is a knowledge management senior associate job opening in downtown Chicago at Grant Thornton.  Please pass along.
Key member of our U.S. National Knowledge Management team with a focus on the operations and improvements of our knowledge management technology solutions for knowledge, people and news. This person will work with all of the service lines, industries and regions within the knowledge management (KM) organization in the US.

Essential Duties and Responsibilities
  • Contribute to the analysis and planning for future enhancements and releases of KSource®
  • Translate customer input, internal business processes and technology trends into new and improved products, modules, and features
  • Perform research as needed for impact on assigned projects and deliverables
  • Contribute in the priority setting, critical paths and project management for the successful implementation of all KSource technical projects
  • Participate and contribute in the end-to-end product lifecycle from the business side including:
     User Needs Analysis
     Business Requirements
     UI Design
     Usability Testing
     Development QA
     User Acceptance Testing
     Production Testing and Deployment
  • Monitor and manage tracking system of bug fix and enhancement requests
  • Attend regular conference calls between KM Central and IT for updates and to ensure continued momentum on ongoing projects
  • Receive trouble tickets as routed from the IT help desk support system regarding KSource. Provide KSource support when appropriate, and route to the next level when necessary.
  • Create and publish monthly KM reporting - firmwide level and COP level reports
  • Assist assigned Knowledge Managers at the firm with their knowledge management work. Assist with issues, answer questions, and train where needed. Their KM duties include:
    •  Manage the home page, keeping it fresh like a “live newsletter” to drive the behaviors of our KM Mantra – seek, share, succeed
    • Monitor “holding tank” for new KM contributions, drive QA and approval before processing, and flag items that are not being addressed on a timely basis
    • Author/post new content, manage existing content, proactively act on expiring content, etc.
    • Fill knowledge gaps by creating KM curriculum and best practices that get incorporated into our KM methodology
    • Drive acceptance through communications, learning and rewards – including harvesting success stories, monitoring resistance, conducting training sessions for knowledge managers
    • Prepare and conduct semi-annual New Knowledge Manager training with the rest of KM Central
    • Assist with preparations of materials for any other knowledge manager meetings (quarterly calls, annual meetings, videoconferences) to be conducted throughout the year
  • 4 year degree in computer science, accounting, or other areas of business
  • Minimum of 4 years prior work experience ideally in a professional services firm or in knowledge management at a national or multi-national company
  • Experience working in a dynamic, highly visible team embarking on a key strategic direction for the firm where teamwork, “pitching in and rolling up your sleeves” and adaptability is essential
  • Ability to prioritize multiple assignment and tasks
  • Excellent time management and organizational skills
  • Treats sensitive/confidential information with appropriate discretion
  • Ability to deal with senior leadership and top management
  • Strong attention to detail
  • Ability to take initiative and perform in a self-directed and results-oriented manner
  • Works well under pressure; adheres to deadlines
  • Flexible team player
  • Advanced level skills with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
  • SharePoint Website and/or Web publishing software experience
  • Excellent customer service skills
  • Excellent verbal, written and interpersonal communication skills
  • Overtime based on business peaks and is anticipated to average 10%
Work Locations
175 West Jackson Blvd 
 Chicago 60604