PKM solution using SharePoint & other MS tools #SharePoint #PKM


Andre <andregalitsky@...>
 

I'm working on developing a Personal Knowledge Management (PKM) solution for a potential client. They're a Microsoft shop and want to leverage SharePoint 2010 and other MS tools (OneNote, etc.). Just wondering if anyone can share their thoughts/experiences on doing something like this.

Thank you for your time.

Andre Galitsky
Richmond, VA


Jack Vinson <jackvinson@...>
 

My first reaction is that I can't think of much "personal" about SharePoint, but there are some possibilities if you can hook intelligently into Outlook (where people spend FAR too much of their time).  Like the widgets that show network activity of people in an email - both within the SharePoint network and in the larger network, such as on LinkedIn.  Maybe there is something similar for Yammer?

And SharePoint does have capability for blogs and personal file shares. But I don't know how effective people are finding these tools - and how likely they are to use them, even if they do exist.



Regards-

-- 
Jack Vinson
(m) 847.212.5789



On Fri, Jan 4, 2013 at 8:47 AM, Andre <andregalitsky@...> wrote:
I'm working on developing a Personal Knowledge Management (PKM) solution for a potential client.  They're a Microsoft shop and want to leverage SharePoint 2010 and other MS tools (OneNote, etc.).  Just wondering if anyone can share their thoughts/experiences on doing something like this.

Thank you for your time.

Andre Galitsky
Richmond, VA



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Peter Dorfman <pwdorfman@...>
 

How, actually, are you defining "Personal Knowledge Management"? What's in scope?

Peter Dorfman
Lebanon, NJ


On Fri, Jan 4, 2013 at 8:47 AM, Andre <andregalitsky@...> wrote:
 

I'm working on developing a Personal Knowledge Management (PKM) solution for a potential client. They're a Microsoft shop and want to leverage SharePoint 2010 and other MS tools (OneNote, etc.). Just wondering if anyone can share their thoughts/experiences on doing something like this.

Thank you for your time.

Andre Galitsky
Richmond, VA



Robert L. Bogue
 

My first reaction is to ask what is meant by personal knowledge management.  There are a variety of answers to the question based on what is meant by personal knowledge management.  For instance, part of my personal strategy for my knowledge management is to post it to a blog.  Another part of the strategy is copious notes in OneNote… That’s backed up by a library of word and PDF documents… What is it that they want to help people manage?  Step-by-step procedures?  Insights? 

 

-------------------

Robert L. Bogue, MS MVP: Microsoft Office SharePoint Server, MCSE, MCSA:Security, etc.

Find me Phone: (317) 844-5310  Blog: http://www.thorprojects.com/blog

Also known as The SharePoint Shepherd Learn more at http://www.sharepointshepherd.com/

 

From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Jack Vinson
Sent: Friday, January 4, 2013 3:25 PM
To: SIKM Leaders (sikmleaders@...)
Subject: Re: [sikmleaders] PKM solution using SharePoint & other MS tools

 

 

My first reaction is that I can't think of much "personal" about SharePoint, but there are some possibilities if you can hook intelligently into Outlook (where people spend FAR too much of their time).  Like the widgets that show network activity of people in an email - both within the SharePoint network and in the larger network, such as on LinkedIn.  Maybe there is something similar for Yammer?

 

And SharePoint does have capability for blogs and personal file shares. But I don't know how effective people are finding these tools - and how likely they are to use them, even if they do exist.


 

 

Regards-


-- 
Jack Vinson
(m) 847.212.5789

 

On Fri, Jan 4, 2013 at 8:47 AM, Andre <andregalitsky@...> wrote:

I'm working on developing a Personal Knowledge Management (PKM) solution for a potential client.  They're a Microsoft shop and want to leverage SharePoint 2010 and other MS tools (OneNote, etc.).  Just wondering if anyone can share their thoughts/experiences on doing something like this.

Thank you for your time.

Andre Galitsky
Richmond, VA



------------------------------------

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<*> To visit your group on the web, go to:
    http://groups.yahoo.com/group/sikmleaders/

<*> Your email settings:
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<*> To change settings online go to:
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<*> To change settings via email:
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    sikmleaders-fullfeatured@...

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Andre <andregalitsky@...>
 

They would like to enable their employees to capture personal insights and valuable experiences which would normally be forgotten or lost when the employee leaves the company. OneNote is one of the tools being considered for this purpose - perhaps the OneNote file could be stored on a SharePoint site where it could be shared with others or exposed through search.

I realize that this is not a purely technological problem and thus cannot be solved with technology alone. However, I'd like to know what you've seen in the field for PKM for large groups of employees, esp. with MS tools such as SharePoint, OneNote, etc? Some people will take detailed notes, others will see it as a chore. How do we make it accessible to as many employees as possible? The client would also like to be able to monitor and report on the progress - i.e. demonstrate the business value.

Thank you for your replies,

Andre

--- In sikmleaders@yahoogroups.com, "Robert L. Bogue" wrote:

My first reaction is to ask what is meant by personal knowledge management. There are a variety of answers to the question based on what is meant by personal knowledge management. For instance, part of my personal strategy for my knowledge management is to post it to a blog. Another part of the strategy is copious notes in OneNote... That's backed up by a library of word and PDF documents... What is it that they want to help people manage? Step-by-step procedures? Insights?

-------------------
Robert L. Bogue, MS MVP: Microsoft Office SharePoint Server, MCSE, MCSA:Security, etc.
Find me Phone: (317) 844-5310 Blog: http://www.thorprojects.com/blog
Also known as The SharePoint Shepherd Learn more at http://www.sharepointshepherd.com/

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Jack Vinson
Sent: Friday, January 4, 2013 3:25 PM
To: SIKM Leaders (sikmleaders@yahoogroups.com)
Subject: Re: [sikmleaders] PKM solution using SharePoint & other MS tools


My first reaction is that I can't think of much "personal" about SharePoint, but there are some possibilities if you can hook intelligently into Outlook (where people spend FAR too much of their time). Like the widgets that show network activity of people in an email - both within the SharePoint network and in the larger network, such as on LinkedIn. Maybe there is something similar for Yammer?

And SharePoint does have capability for blogs and personal file shares. But I don't know how effective people are finding these tools - and how likely they are to use them, even if they do exist.



Regards-

--
Jack Vinson
(m) 847.212.5789

On Fri, Jan 4, 2013 at 8:47 AM, Andre > wrote:
I'm working on developing a Personal Knowledge Management (PKM) solution for a potential client. They're a Microsoft shop and want to leverage SharePoint 2010 and other MS tools (OneNote, etc.). Just wondering if anyone can share their thoughts/experiences on doing something like this.

Thank you for your time.

Andre Galitsky
Richmond, VA



------------------------------------

Yahoo! Groups Links


Matt Moore <innotecture@...>
 

Andre,

Can you tell us which industry this is and what the workers do? How many of them are there? What is the level of staff turnover like? Do they keep notes already? (I'm guessing from your comments below that they don't). What exactly does the organisation want them to record?

You get them using OneNote. Or SharePoint. Or some combination of the two: http://blogs.office.com/b/microsoft-onenote/archive/2012/07/06/using-onenote-on-sharepoint.aspx

However I suspect that the main issues are 1. Clearly articulating what the organisation wants recording & why; and 2. Articulating the WIIFM for workers. At the moment, it all seems it a bit vague - and hence likely to end in an unsatisfactory manner for all concerned.

Cheers,

Matt


From: Andre
To: sikmleaders@...
Sent: Sunday, 6 January 2013 2:58 PM
Subject: [sikmleaders] Re: PKM solution using SharePoint & other MS tools

 
They would like to enable their employees to capture personal insights and valuable experiences which would normally be forgotten or lost when the employee leaves the company. OneNote is one of the tools being considered for this purpose - perhaps the OneNote file could be stored on a SharePoint site where it could be shared with others or exposed through search.

I realize that this is not a purely technological problem and thus cannot be solved with technology alone. However, I'd like to know what you've seen in the field for PKM for large groups of employees, esp. with MS tools such as SharePoint, OneNote, etc? Some people will take detailed notes, others will see it as a chore. How do we make it accessible to as many employees as possible? The client would also like to be able to monitor and report on the progress - i.e. demonstrate the business value.

Thank you for your replies,

Andre


Stephen Bounds
 

Hi Andre,

I agree with Matt. The standard principles of work apply:
(a) if it's not valued, it won't be done
(anything that is mere lip service will be rapidly detected)
(b) people will do the minimum effort possible to avoid a penalty
(c) incentives work to the extent that alternative forms of action
are not more attractive (ie risk-weighted opportunity costs)

Aside from the motivation issues, a bigger problem is that you are trying to use a PKM tool (OneNote) in a non-PKM context. To me, PKM means improving one's *own* problem solving capacity rather than anything for the benefit of the organisation you work for.

You might as well mandate that all staff notebooks have to be surrendered for OCRing and sharing once they have been filled in. You may get some insights and experiences but you'll also get a huge volume of indecipherable notes and drawings of stick people!

What you're describing sounds much better suited to setting up an internal blogging or microblogging culture. As well as SharePoint blogs and forums (which are clunky), consider best-of-breed tools like Jive and Yammer which can integrate with SharePoint to surface insights and experiences. This is generally tricky and a big change for organisations who aren't used to non-hierarchical communications, but it has a better chance of long-term success.

Cheers,
-- Stephen.

On 6/01/2013 9:17 PM, Matt Moore wrote:
Andre,

Can you tell us which industry this is and what the workers do? How many
of them are there? What is the level of staff turnover like? Do they
keep notes already? (I'm guessing from your comments below that they
don't). What exactly does the organisation want them to record?

You get them using OneNote. Or SharePoint. Or some combination of the
two: http://blogs.office.com/b/microsoft-onenote/archive/2012/07/06/using-onenote-on-sharepoint.aspx

However I suspect that the main issues are 1. Clearly articulating what
the organisation wants recording & why; and 2. Articulating the WIIFM
for workers. At the moment, it all seems it a bit vague - and hence
likely to end in an unsatisfactory manner for all concerned.

Cheers,

Matt

------------------------------------------------------------------------
*From:* Andre <andregalitsky@yahoo.com>
*To:* sikmleaders@yahoogroups.com
*Sent:* Sunday, 6 January 2013 2:58 PM
*Subject:* [sikmleaders] Re: PKM solution using SharePoint & other MS tools

They would like to enable their employees to capture personal insights
and valuable experiences which would normally be forgotten or lost when
the employee leaves the company. OneNote is one of the tools being
considered for this purpose - perhaps the OneNote file could be stored
on a SharePoint site where it could be shared with others or exposed
through search.

I realize that this is not a purely technological problem and thus
cannot be solved with technology alone. However, I'd like to know what
you've seen in the field for PKM for large groups of employees, esp.
with MS tools such as SharePoint, OneNote, etc? Some people will take
detailed notes, others will see it as a chore. How do we make it
accessible to as many employees as possible? The client would also like
to be able to monitor and report on the progress - i.e. demonstrate the
business value.

Thank you for your replies,

Andre


gordonvalawebb <gvalawebb@...>
 

I think Matt and Stephen have hit on exactly the right points (first and foremost: what is the business value? Secondly that social networking platforms can - although they are tricky - can have some of the effect you're looking for (plus many others)).

Three ideas I'd offer:
  1. there can be a business continuity risk (i.e. key player(s) who could leave at any time) that can be a strong business driver (but requires the organization to be focused on where that risk really is). You can build on top of existing risk processes to find and mitigate these risks
  2. K transfer from departing staff to existing (or even future staff) is very context dependent - you likely need a portfolio of approaches (e.g. have them write stuff down (and there are various ways to do that) or pair newbie with "oldie" in overlap period or do a video taped interview or put "oldie" on retainer to answer questions once they've left or . . .
  3. Its not just the "K" - it can also the hand off of relationships / networks

All the best,

Gordon


--- In sikmleaders@..., "Andre" wrote:
>
> They would like to enable their employees to capture personal insights and valuable experiences which would normally be forgotten or lost when the employee leaves the company. OneNote is one of the tools being considered for this purpose - perhaps the OneNote file could be stored on a SharePoint site where it could be shared with others or exposed through search.
>
> I realize that this is not a purely technological problem and thus cannot be solved with technology alone. However, I'd like to know what you've seen in the field for PKM for large groups of employees, esp. with MS tools such as SharePoint, OneNote, etc? Some people will take detailed notes, others will see it as a chore. How do we make it accessible to as many employees as possible? The client would also like to be able to monitor and report on the progress - i.e. demonstrate the business value.
>
> Thank you for your replies,
>
> Andre
>
>
> --- In sikmleaders@..., "Robert L. Bogue" wrote:
> >
> > My first reaction is to ask what is meant by personal knowledge management. There are a variety of answers to the question based on what is meant by personal knowledge management. For instance, part of my personal strategy for my knowledge management is to post it to a blog. Another part of the strategy is copious notes in OneNote... That's backed up by a library of word and PDF documents... What is it that they want to help people manage? Step-by-step procedures? Insights?
> >
> > -------------------
> > Robert L. Bogue, MS MVP: Microsoft Office SharePoint Server, MCSE, MCSA:Security, etc.
> > Find me Phone: (317) 844-5310 Blog: http://www.thorprojects.com/blog
> > Also known as The SharePoint Shepherd Learn more at http://www.sharepointshepherd.com/
> >
> > From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Jack Vinson
> > Sent: Friday, January 4, 2013 3:25 PM
> > To: SIKM Leaders (sikmleaders@...)
> > Subject: Re: [sikmleaders] PKM solution using SharePoint & other MS tools
> >
> >
> > My first reaction is that I can't think of much "personal" about SharePoint, but there are some possibilities if you can hook intelligently into Outlook (where people spend FAR too much of their time). Like the widgets that show network activity of people in an email - both within the SharePoint network and in the larger network, such as on LinkedIn. Maybe there is something similar for Yammer?
> >
> > And SharePoint does have capability for blogs and personal file shares. But I don't know how effective people are finding these tools - and how likely they are to use them, even if they do exist.
> >
> >
> >
> > Regards-
> >
> > --
> > Jack Vinson
> > (m) 847.212.5789
> >
> > On Fri, Jan 4, 2013 at 8:47 AM, Andre > wrote:
> > I'm working on developing a Personal Knowledge Management (PKM) solution for a potential client. They're a Microsoft shop and want to leverage SharePoint 2010 and other MS tools (OneNote, etc.). Just wondering if anyone can share their thoughts/experiences on doing something like this.
> >
> > Thank you for your time.
> >
> > Andre Galitsky
> > Richmond, VA
> >
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
>


Andre <andregalitsky@...>
 

Thanks to everyone who replied - I really appreciate your feedback.

Have a great day,

Andre

--- In sikmleaders@yahoogroups.com, "gordonvalawebb" wrote:

I think Matt and Stephen have hit on exactly the right points (first and
foremost: what is the business value? Secondly that social networking
platforms can - although they are tricky - can have some of the effect
you're looking for (plus many others)).
Three ideas I'd offer:
1. there can be a business continuity risk (i.e. key player(s) who
could leave at any time) that can be a strong business driver (but
requires the organization to be focused on where that risk really is).
You can build on top of existing risk processes to find and mitigate
these risks
2. K transfer from departing staff to existing (or even future staff)
is very context dependent - you likely need a portfolio of approaches
(e.g. have them write stuff down (and there are various ways to do that)
or pair newbie with "oldie" in overlap period or do a video taped
interview or put "oldie" on retainer to answer questions once they've
left or . . .
3. Its not just the "K" - it can also the hand off of relationships /
networks

All the best,
Gordon


--- In sikmleaders@yahoogroups.com, "Andre" wrote:

They would like to enable their employees to capture personal insights
and valuable experiences which would normally be forgotten or lost when
the employee leaves the company. OneNote is one of the tools being
considered for this purpose - perhaps the OneNote file could be stored
on a SharePoint site where it could be shared with others or exposed
through search.

I realize that this is not a purely technological problem and thus
cannot be solved with technology alone. However, I'd like to know what
you've seen in the field for PKM for large groups of employees, esp.
with MS tools such as SharePoint, OneNote, etc? Some people will take
detailed notes, others will see it as a chore. How do we make it
accessible to as many employees as possible? The client would also like
to be able to monitor and report on the progress - i.e. demonstrate the
business value.

Thank you for your replies,

Andre


--- In sikmleaders@yahoogroups.com, "Robert L. Bogue" wrote:

My first reaction is to ask what is meant by personal knowledge
management. There are a variety of answers to the question based on
what is meant by personal knowledge management. For instance, part of
my personal strategy for my knowledge management is to post it to a
blog. Another part of the strategy is copious notes in OneNote...
That's backed up by a library of word and PDF documents... What is it
that they want to help people manage? Step-by-step procedures?
Insights?

-------------------
Robert L. Bogue, MS MVP: Microsoft Office SharePoint Server, MCSE,
MCSA:Security, etc.
Find me Phone: (317) 844-5310 Blog:
http://www.thorprojects.com/blog
Also known as The SharePoint Shepherd Learn more at
http://www.sharepointshepherd.com/

From: sikmleaders@yahoogroups.com
[mailto:sikmleaders@yahoogroups.com] On Behalf Of Jack Vinson
Sent: Friday, January 4, 2013 3:25 PM
To: SIKM Leaders (sikmleaders@yahoogroups.com)
Subject: Re: [sikmleaders] PKM solution using SharePoint & other MS
tools


My first reaction is that I can't think of much "personal" about
SharePoint, but there are some possibilities if you can hook
intelligently into Outlook (where people spend FAR too much of their
time). Like the widgets that show network activity of people in an
email - both within the SharePoint network and in the larger network,
such as on LinkedIn. Maybe there is something similar for Yammer?

And SharePoint does have capability for blogs and personal file
shares. But I don't know how effective people are finding these tools -
and how likely they are to use them, even if they do exist.



Regards-

--
Jack Vinson
(m) 847.212.5789

On Fri, Jan 4, 2013 at 8:47 AM, Andre > wrote:
I'm working on developing a Personal Knowledge Management (PKM)
solution for a potential client. They're a Microsoft shop and want to
leverage SharePoint 2010 and other MS tools (OneNote, etc.). Just
wondering if anyone can share their thoughts/experiences on doing
something like this.

Thank you for your time.

Andre Galitsky
Richmond, VA



------------------------------------

Yahoo! Groups Links