Intranet governance
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Halupka, Jacqueline (CA - Toronto) <jhalupka@...>
Hi all – I am looking at alternative models for intranet governance and have not found much in the literature that addresses this directly – some from Step Two but not much else. It’s the ownership and decision-making roles and responsibilities that I
need to recommend, not so much the content management workflow. Any case studies or analyses out there that might help?
Thanks.
Jacqueline Halupka
Senior Manager | Knowledge Management Office Deloitte 121 King Street West, Toronto, Ontario M5H 3T9 Tel/Direct 416-643-8071 | Fax 416-874-3888 | Mobile 416-585-9190
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Robert L. Bogue
Jacqueline –
Are you looking at it from a micro or macro level? In other words are you looking at it from the point of view of a RACI chart – or more broadly? Typically we setup the roles and then the business slots people into the roles.
Rob
------------------- Robert L. Bogue, MS MVP: Microsoft Office SharePoint Server, MCSE, MCSA:Security, etc. Find me Phone: (317) 844-5310 Blog: http://www.thorprojects.com/blog Also known as The SharePoint Shepherd Learn more at http://www.sharepointshepherd.com/
From: sikmleaders@... [mailto:sikmleaders@...]
On Behalf Of Halupka, Jacqueline (CA - Toronto)
Sent: Wednesday, January 22, 2014 8:58 AM To: sikmleaders@... Subject: [sikmleaders] Intranet governance
Hi all – I am looking at alternative models for intranet governance and have not found much in the literature that addresses this directly – some from Step Two but not much else. It’s the ownership and decision-making roles and responsibilities that I need to recommend, not so much the content management workflow. Any case studies or analyses out there that might help?
Thanks.
Jacqueline Halupka
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Halupka, Jacqueline (CA - Toronto) <jhalupka@...>
I am looking at intranet governance broadly, ownership and operations. How do centralized, distributed and hybrid models work and what are the pros and cons? What are the most successful ownership models – ie., what works best in terms of decision-making for content, ongoing development, processes? For my frame of reference - we are a large firm operating in multiple regions and in two languages.
Thanks.
From: sikmleaders@... [mailto:sikmleaders@...]
On Behalf Of Robert Bogue
Sent: Wednesday, January 22, 2014 9:13 AM To: sikmleaders@... Subject: [sikmleaders] RE: Intranet governance
Jacqueline –
Are you looking at it from a micro or macro level? In other words are you looking at it from the point of view of a RACI chart – or more broadly? Typically we setup the roles and then the business slots people into the roles.
Rob
------------------- Robert L. Bogue, MS MVP: Microsoft Office SharePoint Server, MCSE, MCSA:Security, etc. Find me Phone: (317) 844-5310 Blog: http://www.thorprojects.com/blog Also known as The SharePoint Shepherd Learn more at http://www.sharepointshepherd.com/
From: sikmleaders@... [mailto:sikmleaders@...]
On Behalf Of Halupka, Jacqueline (CA - Toronto)
Hi all – I am looking at alternative models for intranet governance and have not found much in the literature that addresses this directly – some from Step Two but not much else. It’s the ownership and decision-making roles and responsibilities that I need to recommend, not so much the content management workflow. Any case studies or analyses out there that might help?
Thanks.
Jacqueline Halupka
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Howie Cohen
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As you probably know, in pretty much all cases, the answer to the "best"
model is "it depends." That said, in practice, I think the
organizations that are most successful have a hybrid model with both
centralized ownership (typically for "top level" pages) and local
ownership. I think a good guiding principle for governance is "someone
is accountable, but we are all responsible," which essentially means
that every employee is responsible for notifying content owners about
inconsistencies or inaccuracies in content and confusing content
placement, etc. The issue, of course, is assigning ownership - which is
where they hybrid model comes in. The primary owner of the top level
pages might be Corp Comm, who will invest time and energy in working
with content owners to ensure that the content and IA adds value. The
lower pages might have both guidelines and rules defined by the business
owner of the intranet, who then delegates accountability to the lower
level page owner. As long as there is some teeth in the governance plan
and the business and/or technical owner can take down non-compliant
content, then I think a hybrid approach allows organizations to provide
the flexibility to move forward and react to change and a level of
control to ensure that the intranet delivers the best business value.
Sue Susan S. Hanley 301-469-0770 (office) www.susanhanley.com
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