Topics

Your KM vision requested #vision


Lee, Jim <jlee@...>
 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 


Nancy Dixon
 

It would be great if the responses could also be posted to SIKM, not just members of APQC



On Feb 20, 2015, at 7:44 AM, "'Lee, Jim' jlee@... [sikmleaders]" <sikmleaders@...> wrote:

 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 




Malbrough, Ralph
 

All selected responses will be posted to the APQC blog, which is free for anyone to view. We can definitely make sure all responses are posted are here as well. Great idea Nancy.      

 

Best Regards,

 

Ralph

....................................................

Ralph Malbrough

Web Marketing Specialist , APQC

+1-713-685-4647 - Direct

+1-713-812-6469 - Fax

rmalbrough@...

www.apqc.org

 

 

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From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Friday, February 20, 2015 9:32 AM
To: sikmleaders@...
Subject: [Caution: Message contains Redirect URL content] Re: [sikmleaders] Your KM vision requested [1 Attachment]

 

[Attachment(s) from Nancy Dixon included below]

It would be great if the responses could also be posted to SIKM, not just members of APQC

 

 

 

On Feb 20, 2015, at 7:44 AM, "'Lee, Jim' jlee@... [sikmleaders]" <sikmleaders@...> wrote:



 

 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 

 

 





Stan Garfield
 

You asked for my KM vision, so here it is. It's not about trends in the next three years - it's a timeless vision for how KM should work. This was part of a panel discussion at KMWorld 2012 with Bill Ives and Kent Greenes.

  1. People, process, and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn
  2. A single global platform is available, with access to community sites, websites, team sites, content repositories, and collaboration tools
  3. Everyone can interact with the platform in the ways they prefer, including entirely by email, mobile client, desktop client, web browser, RSS feed, etc.
  4. Global, cross-functional communities are available for each major specialty, role, and focus area, and they offer a site, a calendar, frequent events, useful news and content, and active discussions
  5. Everyone belongs to at least one community, including the one most closely aligned to their work, and pays attention to the community's discussions and activities
  6. Anyone needing help, an answer to question, content, an expert, or information on what the firm has done and can do can post in a community discussion board or the Enterprise Social Network (ESN) and receive a helpful reply within 24 hours
  7. Everyone can easily find, follow, be made aware of, and share what is going on in the ESN, activity stream, blogosphere, content repositories, etc.
  8. People are recognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize, Inform, and Suggest, and leaders set a good example by doing so themselves
  9. What one part of the firm knows, the rest of the firm knows; different parts of the firm routinely work together; ideas are solicited and implemented; high levels of trust and transparency exist; leadership engages with all levels of the firm's members; people work out loud and interact with people they didn't know before; and individuals learn effectively
  10. Decisions are made quickly and effectively, it's easy to find information and resources, open communications are made frequently and widely, redundant effort is avoided, mistakes are not repeated, scarce expertise is made widely available, clients see how knowledge is used for their benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high, and the firm's reputation is strong; as a result, the firm thrives


Karla Phlypo
 

Hello Stan,
I concur with your vision!  Well said.

Karla Phlypo Ph.D.
Knowledge and Innovation Sciences Inc.
Midwest KM leader
248.394.0510

On Feb 20, 2015, at 1:37 PM, stangarfield@... [sikmleaders] <sikmleaders@...> wrote:

 

You asked for my KM vision, so here it is. It's not about trends in the next three years - it's a timeless vision for how KM should work. This was part of a panel discussion at KMWorld 2012 with Bill Ives and Kent Greenes.


  1. People, process, and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn
  2. A single global platform is available, with access to community sites, websites, team sites, content repositories, and collaboration tools
  3. Everyone can interact with the platform in the ways they prefer, including entirely by email, mobile client, desktop client, web browser, RSS feed, etc.
  4. Global, cross-functional communities are available for each major specialty, role, and focus area, and they offer a site, a calendar, frequent events, useful news and content, and active discussions
  5. Everyone belongs to at least one community, including the one most closely aligned to their work, and pays attention to the community's discussions and activities
  6. Anyone needing help, an answer to question, content, an expert, or information on what the firm has done and can do can post in a community discussion board or the Enterprise Social Network (ESN) and receive a helpful reply within 24 hours
  7. Everyone can easily find, follow, be made aware of, and share what is going on in the ESN, activity stream, blogosphere, content repositories, etc.
  8. People are recognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize, Inform, and Suggest, and leaders set a good example by doing so themselves
  9. What one part of the firm knows, the rest of the firm knows; different parts of the firm routinely work together; ideas are solicited and implemented; high levels of trust and transparency exist; leadership engages with all levels of the firm's members; people work out loud and interact with people they didn't know before; and individuals learn effectively
  10. Decisions are made quickly and effectively, it's easy to find information and resources, open communications are made frequently and widely, redundant effort is avoided, mistakes are not repeated, scarce expertise is made widely available, clients see how knowledge is used for their benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high, and the firm's reputation is strong; as a result, the firm thrives


Halupka, Jacqueline (CA - Toronto) <jhalupka@...>
 

Me too Stan and Karla, I like it. If only.

 

In the next three years? I believe that centralized KM functions will start being dismantled, particularly in large organizations. I have seen it happening. Trying to “do it right” is almost always a Sisyphean task – pushing that rock uphill. If people don’t want to comply with KM programs – then shouldn’t we be listening to them?

 

On the other hand - there will be a new model for KM. Since organizations do know the need for information management, I think that knowledge platforms will still be managed centrally, but as part of an IT function – along with taxonomy and content management. And Records Management will and should be part of the mix because it’s all about content as well as retention requirements and legal risk.

 

But the “soft side” of knowledge services will change. I don’t know how, and I don’t want to predict the end of my own career. People like me can adapt and continue to add value. But I don’t think that we will be part of a central KM group. 

 

Just my 2 cents worth.

 

 

Jacqueline Halupka
Senior Manager | Global Knowledge Services | Consulting Strategy & Operations
Deloitte Touche Tohmatsu Limited
2 Queen Street East,  Toronto, ON  M5C 3G7

Tel/Direct 416-643-8071 | Mobile 416-525-9190

jhalupka@... | www.deloitte.ca
Twitter | Facebook | LinkedIn | YouTube


 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Friday, February 20, 2015 1:54 PM
To: sikmleaders@...
Subject: Re: [sikmleaders] Re: Your KM vision requested

 

 

Hello Stan,

I concur with your vision!  Well said.

Karla Phlypo Ph.D.

Knowledge and Innovation Sciences Inc.

Midwest KM leader

248.394.0510


On Feb 20, 2015, at 1:37 PM, stangarfield@... [sikmleaders] <sikmleaders@...> wrote:

 

You asked for my KM vision, so here it is. It's not about trends in the next three years - it's a timeless vision for how KM should work. This was part of a panel discussion at KMWorld 2012 with Bill Ives and Kent Greenes.

 

  1. People, process, and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn
  2. A single global platform is available, with access to community sites, websites, team sites, content repositories, and collaboration tools
  3. Everyone can interact with the platform in the ways they prefer, including entirely by email, mobile client, desktop client, web browser, RSS feed, etc.
  4. Global, cross-functional communities are available for each major specialty, role, and focus area, and they offer a site, a calendar, frequent events, useful news and content, and active discussions
  5. Everyone belongs to at least one community, including the one most closely aligned to their work, and pays attention to the community's discussions and activities
  6. Anyone needing help, an answer to question, content, an expert, or information on what the firm has done and can do can post in a community discussion board or the Enterprise Social Network (ESN) and receive a helpful reply within 24 hours
  7. Everyone can easily find, follow, be made aware of, and share what is going on in the ESN, activity stream, blogosphere, content repositories, etc.
  8. People are recognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize, Inform, and Suggest, and leaders set a good example by doing so themselves
  9. What one part of the firm knows, the rest of the firm knows; different parts of the firm routinely work together; ideas are solicited and implemented; high levels of trust and transparency exist; leadership engages with all levels of the firm's members; people work out loud and interact with people they didn't know before; and individuals learn effectively
  10. Decisions are made quickly and effectively, it's easy to find information and resources, open communications are made frequently and widely, redundant effort is avoided, mistakes are not repeated, scarce expertise is made widely available, clients see how knowledge is used for their benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high, and the firm's reputation is strong; as a result, the firm thrives

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chuck georgo <chuck@...>
 

For AQPC: In response to the question ‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

 

I don’t think it will be a trend, innovation, or development that will have greatest impact on KM over the next three years, I think it will be the issue of “relevance.” Either KM will prove itself in (possibly) its greatest time of need, or it will be dispatched to the historical bookshelf to stand alongside other management practices gone by.

 

I think we are seeing an interesting convergence of global factors that may just provide the “burning platform” for KM; consider this:

 

·         The world economy is slowly recovering;

·         New opportunities for economic growth emerge every day;

·         But, with declining birth rates, labor pools are shrinking; and

·         Access to staff with needed skills and abilities are declining.

 

What better environment for KM to demonstrate what it can help to achieve?

 

As an example, take the issue of cyber-security. Look how long it takes to grow a good cyber-security analyst, and how hard it is to keep them. Organizations simply cannot find enough good ones to protect their systems and assets. If KM is to survive as a capability and profession, then it needs to demonstrate relevance to real-world problems like this, or it will go the way of many other management practices.

 

Thank you for the opportunity to contribute…r/Chuck

 

P.S. sorry for breaking the 100 word rule J

 

 

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Friday, February 20, 2015 8:44 AM
To: sikmleaders@...
Subject: [sikmleaders] Your KM vision requested

 

 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 


Stephen Bounds
 

Hi Stan,

Sorry, I have to disagree with "timeless". It's not particularly "universal" either. This is a very specific, technology-focused vision, probably most applicable to certain kinds of larger organisations who focus on white-collar services across multiple locations. Call it the "generalised consulting model"...

(1) is the most universal. It's also the most generic.
(2)-(7) describe technology requirements for a system or systems
(8) doesn't require a technology-centric approach but given (2)-(7) it's easy to infer that this is implied (ie gamification)

Let's break down (9) and (10) since they make a lot of individual claims:
  • What one part of the firm knows, the rest of the firm knows. Sounds nice in theory, but never true in practice. Do we really want our programmers and sales team to know the same things?
  • Different parts of the firm routinely work together. Not sure about the wording, but if the intent is "don't operate in silos", hard to argue with.
  • Ideas are solicited and implemented. Yes, distributed problem solving .. pretty good evidence behind the soundness of this one.
  • High levels of trust and transparency exist. There are operational reasons why this may not be feasible, but in general if it's possible, yes, this aids KM outcomes.
  • Leadership engages with all levels of the firm's members. See above.
  • People work out loud and interact with people they didn't know before. Working out loud is interesting, but I feel it's not universally applicable.
  • Individuals learn effectively. Don't quite know what this means in practice?
  • Decisions are made quickly and effectively. Key outcome of KM, almost a given.
  • It's easy to find information and resources. Insofar as KM is concerned, the main game is information in support of a decision, not finding information products for reuse (this implies both), but OK.
  • Open communications are made frequently and widely. Perhaps. Depends on the commonality of knowledge requirements across staff.
  • Redundant effort is avoided. Mistakes are not repeated. Can't argue with these ones.
  • Scarce expertise is made widely available. How? Through cloning?
  • Clients see how knowledge is used for their benefit. This is a step too far removed for my liking, client mostly don't care about how the sausage is made. Perhaps it's better to say that clients trust our organisational knowledge?
  • Sales and delivery are accelerated, innovation and growth are stimulated. Only applies to the private sector.
  • Morale is high, the firm's reputation is strong. More consequent than direct benefits, but OK.
So in short, there's some good stuff in here but it's buried under a very prescriptive technology approach, as well as a number of assumptions that don't hold universally true, particularly for smaller organisations.

Cheers,
-- Stephen.
====================================
Stephen Bounds
Director & Principal Consultant
knowquestion Pty Ltd
E: sb@...
M: 0401 829 096
====================================
On 21/02/2015 5:37 AM, stangarfield@... [sikmleaders] wrote:
 

You asked for my KM vision, so here it is. It's not about trends in the next three years - it's a timeless vision for how KM should work. This was part of a panel discussion at KMWorld 2012 with Bill Ives and Kent Greenes.


  1. People, process, and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn
  2. A single global platform is available, with access to community sites, websites, team sites, content repositories, and collaboration tools
  3. Everyone can interact with the platform in the ways they prefer, including entirely by email, mobile client, desktop client, web browser, RSS feed, etc.
  4. Global, cross-functional communities are available for each major specialty, role, and focus area, and they offer a site, a calendar, frequent events, useful news and content, and active discussions
  5. Everyone belongs to at least one community, including the one most closely aligned to their work, and pays attention to the community's discussions and activities
  6. Anyone needing help, an answer to question, content, an expert, or information on what the firm has done and can do can post in a community discussion board or the Enterprise Social Network (ESN) and receive a helpful reply within 24 hours
  7. Everyone can easily find, follow, be made aware of, and share what is going on in the ESN, activity stream, blogosphere, content repositories, etc.
  8. People are recognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize, Inform, and Suggest, and leaders set a good example by doing so themselves
  9. What one part of the firm knows, the rest of the firm knows; different parts of the firm routinely work together; ideas are solicited and implemented; high levels of trust and transparency exist; leadership engages with all levels of the firm's members; people work out loud and interact with people they didn't know before; and individuals learn effectively
  10. Decisions are made quickly and effectively, it's easy to find information and resources, open communications are made frequently and widely, redundant effort is avoided, mistakes are not repeated, scarce expertise is made widely available, clients see how knowledge is used for their benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high, and the firm's reputation is strong; as a result, the firm thrives


Dave Simmons
 

KM of the Future

1.  Corporations realize that information creation, maintenance, and recall/reuse is something that transcends technology adaptation (it’s about the water, not the pipes).

2.  People realize that valued information needs to be protected from accidental loss, promoted for future use, and referred to for decision making rationales.

3.  KM moves beyond documents and builds systems that manages Big Data, Documents, Dialogues, and Learnings.

4.  Every informed decision has a knowledge-based rationale behind it.

5.  All information collections have a lifecycle of usefulness that is curated.

6.  Use of experiential learning is highly-valued as a way to mitigate risk.

99 words.

Dave Simmons
Knowledge Management Specialist & Senior Records Officer
Records Management Branch
OAS/Management & Oversight Division (H1FC)
U.S. General Services Administration
david.simmons@...

On Feb 20, 2015 7:44 AM, "'Lee, Jim' jlee@... [sikmleaders]" <sikmleaders@...> wrote:
 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 


Neil Olonoff
 

Jim - in response to the KM vision question: here is my answer, which is also published on my Linkedin page at https://www.linkedin.com/pulse/social-km-rise-neil-olonoff

=====

Unquestionably, it is social media. 

Statistics of social media's astronomical growth are staggering; it has utterly pervaded our work and consciousness. Frankly, it's no longer a trend, any more than basic telephony or email. It just is part of our world. 

KM and social media are very different, but they overlap around the notion of human connection. KM was talking about “communities” fifteen years before the word was co-opted by the Web 2.0 folks.

Today, there’s a divide between “professional KM” and “personal social media.” In the next three years, we will see more convergence, until they are nearly indistinguishable. 

=====



Neil Olonoff 
Mobile: 703.283.4157
Skype: nolonoff


On Fri, Feb 20, 2015 at 8:44 AM, 'Lee, Jim' jlee@... [sikmleaders] <sikmleaders@...> wrote:
 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 



Albert Simard
 

I’ll start with an observation that the original subject heading (KM vision) is not the same as the question (trend with the greatest impact on KM).  This has led to responses that tend to address the subject rather than the question. 

Chuck’s answer starts to deal with the question.  Although many global trends affect KM, three are central.

 

·         The increasing pace of global change will require increasingly rapid knowledge creation and innovation. 

·         Increased employee mobility will require explicit but flexible processes for transforming individual learning and knowledge into organizational learning, knowledge, and action.

·         An increasingly complex world will require global networks of diverse expertise to comprehensively and rapidly address emerging issues.

 

Two challenges will have to be overcome if KM is to reach its full potential as a discipline.

 

·         Although KM is particularly well-suited to address the three global trends, that capacity must be realized and appreciated in corporate boardrooms.

·         Neither technological nor social approaches to KM are sufficient when used individually.  The necessity of and methods for integrating them must become recognized and understood.

 

Albert Simard

President,  

Integrated Knowledge Services

albert.simard@...

https://www.linkedin.com/pub/albert-simard

http://www.slideshare.net/albertsimard

 

 


Paul McDowall
 

It's an interesting question, Jim.  Beyond simply looking at hot issues of the day it makes one think about KM at its core.  One could look at it from at least two perspectives: the question as asked: "what ... do you anticipate having the greatest impact..."; or perhaps, "what ... do you hope will have the greatest impact".  

Back in 1998 I heard Kathy Harris from Gartner Group say "in the future we won't call it Knowledge Management, we'll call it Management".  In truth I've misquoted her.  She actually said "in 5 five years".  Yes, she said by 2003 we won't call it KM.  Here we are 12 years beyond that threshhold and we're still struggling with KM.  It's true that to some degree, minor in most cases, some KM principles and practices have been woven into the fabric of the greater management discipline.  I think most would reluctantly agree however, that her prognostication has gone largely unfulfilled.  When I came to KM back in 1994 I truly believed that it would revolutionize the management discipline within a few short years but like Kathy, I was overly optimistic and woefully incorrect.  This is what I still hope would/could have the greatest impact on KM, and this is what would allow KM to have the greatest impact on the general management discipline as talk my academia and as practiced in organizations.  I still firmly believe that KM principles and practices, when applied with a deft hand, can leverage the use and usefulness of knowledge effectively and efficiently toward the unique business needs, issues and challenges of virtually every type of organization.  This remains my vision. 

My answer to the actual question is more mundane and, frankly, disappointing from my perspective.  What have we seen have the greatest impact on KM since the early days?  Technology, unquestionably.  It's still the hot issue, the number one trend, innovation and development that has had the greatest impact on KM, albeit from my perspective, not a great impact.  What can we expect over the next three years?  Is there something afoot that would change that pattern over the next three years?  (I would dearly love to see it so)  Call me jaded but I think technology is still at the top of the list, but I'm still hopeful.  

Best to all
Paul

 
Paul McDowall
Know How Works Consulting Ltd
Ottawa, Canada
Cell: 613-796-7257
LinkedIn: Paul McDowall

 



Albert Simard
 

Paul - As always, you hit the nail on the head!  My first three trends will affect KM, as they already have, and the last two are wishful thinking of what I hope will affect it!  Actually, three years is a bit short-term for such fundamental changes to occur, but enough to get a critical mass of KMers to understand the need and begin a transformation.


TikiHouseman . <tanyahouseman@...>
 

Chuck Georgo briefly mentioned cyber security in terms of cyber security analyst, but I think Security for KM will be broader than that. Companies will have to balance security against collaboration (not just in the digital workspace, but who and what kinds of information we share with colleagues in face-to-face collaboration).


For example, one newspaper executive shared with me that his paper was invited to a collaboration with other traditional newspapers, and newer digital platforms. The newer organizations were comfortable sharing ideas, the traditional newspaper representatives were not. They were sure their executive editors would think they were giving away trade secrets.


(I could write more about this, but I have already exceeded 100 words. Mea culpa.)


On Fri, Feb 20, 2015 at 2:51 PM, Dave Simmons videnguy@... [sikmleaders] <sikmleaders@...> wrote:
 

KM of the Future

1.  Corporations realize that information creation, maintenance, and recall/reuse is something that transcends technology adaptation (it’s about the water, not the pipes).

2.  People realize that valued information needs to be protected from accidental loss, promoted for future use, and referred to for decision making rationales.

3.  KM moves beyond documents and builds systems that manages Big Data, Documents, Dialogues, and Learnings.

4.  Every informed decision has a knowledge-based rationale behind it.

5.  All information collections have a lifecycle of usefulness that is curated.

6.  Use of experiential learning is highly-valued as a way to mitigate risk.

99 words.

Dave Simmons
Knowledge Management Specialist & Senior Records Officer
Records Management Branch
OAS/Management & Oversight Division (H1FC)
U.S. General Services Administration
david.simmons@...

On Feb 20, 2015 7:44 AM, "'Lee, Jim' jlee@... [sikmleaders]" <sikmleaders@...> wrote:
 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 



John McQuary
 

Jim,

 

Two trends…

 

1.      When the economy really turns positive (3 years?), we will see the forecasted uptick in retirements and the associated loss of deep expertise / experiential knowledge. Organizations that have focused on developing their next generation of experts will see opportunities to create competitive advantage and capture greater market share.

2.      The Internet of Things (IoT) will result in exponentially greater connection with devices and services creating opportunities to leverage knowledge in new and innovative ways.

 

 

John R. McQuary

713-213-5342

JMcQuary@...

Linkedin.com/in/JohnMcQuary

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Friday, February 20, 2015 7:44 AM
To: sikmleaders@...
Subject: [sikmleaders] Your KM vision requested

 

 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 


Howie Cohen
 

The future of KM

 

Vision "looking for a needle in a haystack" at the same time "drinking from a firehose"

 

Knowledge as entered into a system is explicit.  The area of consideration moving forward in knowledge management is essentially in two major areas of engagement (parts).   

 

  • We need to enter content into a system.
  • We need to discover content from a system.

 

The future of knowledge management is the elimination or decrease in our awareness of supporting systems and capabilities.  

 

Information is scraped from multiple repositories.  The user interface for the repositories will be from many systems past, present and future. 

 

The future is a cognitive computing engine of some form with a voice or text based interface where a user asks a question in natural language and gets an answer in natural language.

 


On Mon, Feb 23, 2015 at 10:43 AM, 'John McQuary' jmcquary@... [sikmleaders] <sikmleaders@...> wrote:
 

Jim,

 

Two trends…

 

1.      When the economy really turns positive (3 years?), we will see the forecasted uptick in retirements and the associated loss of deep expertise / experiential knowledge. Organizations that have focused on developing their next generation of experts will see opportunities to create competitive advantage and capture greater market share.

2.      The Internet of Things (IoT) will result in exponentially greater connection with devices and services creating opportunities to leverage knowledge in new and innovative ways.

 

 

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Friday, February 20, 2015 7:44 AM
To: sikmleaders@...
Subject: [sikmleaders] Your KM vision requested

 

 

Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.

 

APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.

----------------------------------

Jim Lee

KM Senior Adviser, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

 



katepugh@...
 

Hello, SIKM Leaders
I just sent this to Stan -- this was memory road! 

Kate
 
from March, 2012 SIKM leaders Yahoo Group. Compiled by Megan Fox (CIO and CKO for Jobs for the Future) – Kate’s headings

Value measurement / Closed-loop building the Capacity to act
Knowledge is the core strategic resource; Knowledge flows efficiently
from creation to application; Knowledge work is productive and leveraged for multiple uses; Knowledge products and services support organizational competitiveness; Learning and adaptation ensure organizational sustainability.
KM is working really well for an organization when ... The organization creates the conditions (and continues to refine them – in anticipation of/ response to new developments) whereby its members and their stakeholders have access to (or the capacity to create) the knowledge they need to make decisions and take actions that add value
to the organization and its stakeholders/shareholders.
Shared purpose, collective action
People and organizations, individually and collectively, have the cognitive clarity to articulate:
      the capabilities they draw upon,
      the approaches they use,
      the systems they continuously reform and
      Have the e-platforms that enable them to acquire, apply, create and store knowledge for contexts such as realizing shared visions or minimizing the impact of disruptions
Culture
      A knowledge powered organization is an organization where all people RIP, MIX, BURN, THANK. 
RIP: gather pieces of information, ideas, news, conversations,...
MIX: them individually or collectively for my/our purpose or goal and with my/our own context and culture
BURN: (like a CD) transform this knowledge in concrete actions or decisions
THANK: recognize my sources of information and inspiration in order to stimulate them to continue to produce ... and use my own results (KM process becomes a cycle)
Quality
1.Projects are finishing faster and with higher quality. Shared experience is credited with the improvements.
2.People seek out (and can find) others who have done similar work before embarking on new efforts.
3.People happily help one another within their areas of expertise and interest.
4.People have time in their schedules to focus and get work done with the understanding that they won't be interrupted.
5.Colleagues understand boundaries and the need to focus: They don't expect immediate answers when they call for assistance.
6.People continually look for ways to learn from their own experience and that of others. They wish to improve their own performance.
7.People are aware of one another's projects / struggles / successes in a general sense, and they have mechanisms to learn more quickly.
Easy
1.People can easily find materials (created by others) that they need to do their work.
2.People can easily find their own materials.
3.Making one's materials available to others is easy and painless.
 
 
Katrina Pugh
President, AlignConsulting 
Editor of Smarter Innovation (chapter abstracts) (Ark Group, 2014)
Author of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011)
www.alignconsultinginc.com 
617 967 3910 (m)


-----Original Message-----
From: Howard Cohen howardscohenmba@... [sikmleaders]
To: sikmleaders
Sent: Tue, Feb 24, 2015 9:38 am
Subject: Re: [sikmleaders] Your KM vision requested

 
The future of KM
 
Vision "looking for a needle in a haystack" at the same time "drinking from a firehose"
 
Knowledge as entered into a system is explicit.  The area of consideration moving forward in knowledge management is essentially in two major areas of engagement (parts).   
 
  • We need to enter content into a system.
  • We need to discover content from a system.
 
The future of knowledge management is the elimination or decrease in our awareness of supporting systems and capabilities.  
 
Information is scraped from multiple repositories.  The user interface for the repositories will be from many systems past, present and future. 
 
The future is a cognitive computing engine of some form with a voice or text based interface where a user asks a question in natural language and gets an answer in natural language.
 

On Mon, Feb 23, 2015 at 10:43 AM, 'John McQuary' jmcquary@... [sikmleaders] <sikmleaders@...> wrote:
 
Jim,
 
Two trends…
 
1.      When the economy really turns positive (3 years?), we will see the forecasted uptick in retirements and the associated loss of deep expertise / experiential knowledge. Organizations that have focused on developing their next generation of experts will see opportunities to create competitive advantage and capture greater market share.
2.      The Internet of Things (IoT) will result in exponentially greater connection with devices and services creating opportunities to leverage knowledge in new and innovative ways.
 
 
 
From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Friday, February 20, 2015 7:44 AM
To: sikmleaders@...
Subject: [sikmleaders] Your KM vision requested
 
 
Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.
 
APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.
----------------------------------
Jim Lee
KM Senior Adviser, APQC
+1-713-685-4764 – vmail (office)
+1-216-338-3548 – mobile (direct)
www.apqc.org
Make Best Practices Your PracticesSM
 


katepugh@...
 

Just a follow up to the note below - big thanks to all of the authors from our SIKM community. I'm sorry I didn't have author names on here. You are so eloquent!

 
Katrina Pugh
President, AlignConsulting 
Editor of Smarter Innovation (chapter abstracts) (Ark Group, 2014)
Author of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011)
katepugh@...
www.alignconsultinginc.com
617 967 3910 (m)


-----Original Message-----
From: katepugh@... [sikmleaders]
To: sikmleaders
Cc: mfox
Sent: Tue, Feb 24, 2015 11:51 am
Subject: Re: [sikmleaders] Your KM vision requested

 
Hello, SIKM Leaders
I just sent this to Stan -- this was memory road! 

Kate
 
from March, 2012 SIKM leaders Yahoo Group . Compiled by Megan Fox (CIO and CKO for Jobs for the Future)  – Kate’s headings

Value measurement / Closed-loop building the Capacity to act
Knowledge is the core strategic resource; Knowledge flows efficiently
from creation to application; Knowledge work is productive and leveraged for multiple uses; Knowledge products and services support organizational competitiveness; Learning and adaptation ensure organizational sustainability.
KM is working really well for an organization when ... The organization creates the conditions (and continues to refine them – in anticipation of/ response to new developments) whereby its members and their stakeholders have access to (or the capacity to create) the knowledge they need to make decisions and take actions that add value
to the organization and its stakeholders/shareholders.
Shared purpose, collective action
People and organizations, individually and collectively, have the cognitive clarity to articulate:
       the capabilities they draw upon,
       the approaches they use,
       the systems they continuously reform and
       Have the e-platforms that enable them to acquire, apply, create and store knowledge for contexts such as realizing shared visions or minimizing the impact of disruptions
Culture
       A knowledge powered organization is an organization where all people RIP, MIX, BURN, THANK. 
RIP: gather pieces of information, ideas, news, conversations,...
MIX: them individually or collectively for my/our purpose or goal and with my/our own context and culture
BURN: (like a CD) transform this knowledge in concrete actions or decisions
THANK: recognize my sources of information and inspiration in order to stimulate them to continue to produce ... and use my own results (KM process becomes a cycle)
Quality
1. Projects are finishing faster and with higher quality. Shared experience is credited with the improvements.
2. People seek out (and can find) others who have done similar work before embarking on new efforts.
3. People happily help one another within their areas of expertise and interest.
4. People have time in their schedules to focus and get work done with the understanding that they won't be interrupted.
5. Colleagues understand boundaries and the need to focus: They don't expect immediate answers when they call for assistance.
6. People continually look for ways to learn from their own experience and that of others. They wish to improve their own performance.
7. People are aware of one another's projects / struggles / successes in a general sense, and they have mechanisms to learn more quickly.
Easy
1. People can easily find materials (created by others) that they need to do their work.
2. People can easily find their own materials.
3. Making one's materials available to others is easy and painless.
 
 
Katrina Pugh
President, AlignConsulting 
Editor of Smarter Innovation (chapter abstracts) (Ark Group, 2014)
Author of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011)
www.alignconsultinginc.com 
617 967 3910 (m)


-----Original Message-----
From: Howard Cohen howardscohenmba@... [sikmleaders] <sikmleaders@...>
To: sikmleaders <sikmleaders@...>
Sent: Tue, Feb 24, 2015 9:38 am
Subject: Re: [sikmleaders] Your KM vision requested

 
The future of KM
 
Vision "looking for a needle in a haystack" at the same time "drinking from a firehose"
 
Knowledge as entered into a system is explicit.  The area of consideration moving forward in knowledge management is essentially in two major areas of engagement (parts).   
 
  • We need to enter content into a system.
  • We need to discover content from a system.
 
The future of knowledge management is the elimination or decrease in our awareness of supporting systems and capabilities.  
 
Information is scraped from multiple repositories.  The user interface for the repositories will be from many systems past, present and future. 
 
The future is a cognitive computing engine of some form with a voice or text based interface where a user asks a question in natural language and gets an answer in natural language.
 

On Mon, Feb 23, 2015 at 10:43 AM, 'John McQuary' jmcquary@... [sikmleaders] <sikmleaders@...> wrote:
 
Jim,
 
Two trends…
 
1.      When the economy really turns positive (3 years?), we will see the forecasted uptick in retirements and the associated loss of deep expertise / experiential knowledge. Organizations that have focused on developing their next generation of experts will see opportunities to create competitive advantage and capture greater market share.
2.      The Internet of Things (IoT) will result in exponentially greater connection with devices and services creating opportunities to leverage knowledge in new and innovative ways.
 
 
 
From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Friday, February 20, 2015 7:44 AM
To: sikmleaders@...
Subject: [sikmleaders] Your KM vision requested
 
 
Folks, on behalf of our research group, APQC would like to enlist your assistance. Please note the request below and if you are interested, simply post a reply in this group. I don’t think that this request violates any group use rules, but if it does please accept my apologies.
 
APQC is asking KM professionals to give us 75-100 words on the following question…

‘What trend, innovation, or development do you anticipate having the greatest impact on KM over the next 3 years, and why?’

We will collect all the answers and post best ones to our blog and to our knowledge base where our 450 member companies will have access to it. Along with your response, please include name, a 1-sentence bio, and any links to Social Media profiles you are active on so if we post your answer people will be able to connect with you on Social Media.

Please return your answer by end of day February27th.
----------------------------------
Jim Lee
KM Senior Adviser, APQC
+1-713-685-4764 – vmail (office)
+1-216-338-3548 – mobile (direct)
www.apqc.org
Make Best Practices Your PracticesSM
 


 

Hi Jim

I believe that one of the most critical developments having the greatest impact on KM is a focus and an accountability for Knowledge Leadership throughout an organization. 

Knowledge Leadership is a key determinant of sustainable success in Knowledge Management (concepts strategies, implementing practices).

I want to be clear about what I mean when I use the term "Knowledge Leadership." Knowledge Leadership is much more about getting things accomplished through peers and colleagues because they see value in what you are offering or demonstrating rather than directing specific actions (though some of that is necessary).  I suggest the following:

"Leadership" is:

1.   "...a process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task”

2.  "...the ability to successfully integrate and maximize available resources within the internal and external environment for the attainment of organizational … goals.”

 

"Knowledge  Leadership" is the ability of an individual or group of individuals:

1.  "to create value from knowledge held by an organization within an environment that recognizes and rewards knowledge capture, knowledge retention, knowledge reuse and collaboration

2.  "to make this behavior a part of the organization’s processes, practices, and culture so that it is not viewed as an extra task...it is “part of the way work gets done”

3.  "to address the challenges of creating a high performing and knowledge enabled organization.

Bottom Line: Knowledge leadership is not a specific job description or position, and it most definitely is not confined to management or leadership positions. Rather, it is a "shared accountability and responsibility" in any organization that can and should be seen in practice or exercised at all levels of the organization.

best

Bill

 

 

Bill Kaplan CPCM

 

571.234.5942

703.401.4198

    

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 


john@...
 

Jim, thanks for the great question and focused timeframe.

I believe the greatest development in KM within 3 years is going to be a shift from our primary focus on organizational knowledge transfer - to a primary focus on organizational learning transformation, where knowledge and transfer happen as a direct involvement but not as the primary objective. 

The term Knowledge Management today is used many times as a synonym for knowledge sharing, without any context to the larger requirements and many phases, including innovation, of organizational learning.

But accomplishing this goal will require adoption of new models to replace DIKW, PDCA, etc., some of which already exist, but we are still stuck using Information Age models.

John Lewis, Ed.D.
John Lewis, Ed.D.