Expertise Location -- Good examples? #expertise-location


Curtis A. Conley
 

We are beginning to develop a strategy around enterprise-wide expertise location. We're trying to develop something that can leverage many different approaches to expertise location; including known expertise (e.g., education, past experience, learning history, publications), claimed expertise (e.g., skills directory, free-text introductions), emergent expertise (e.g., participation in social collaboration, blogging, SNA), and machine learning (e.g., Office Graph, Watson). 


Can anyone share the best approaches to expertise location that they've seen that combines many/all of these (link, or connection to someone that can provide some insight into their solution)? Or if you would be willing, would you be able to participate in a meeting with myself and a few members of my team to demo the expertise solution you've developed? It's been a few years since I've looked at this space, and I get the sense that a lot has changed in that short time. Interested in learning about what others are doing.


Thanks,
Curtis 



Howie Cohen
 

Curtis, 

           I have been looking at this for the past 3-6 months as well.  I am happy to share with you what I have found so far.  One of the more interesting areas that we had to step back and examine due to expert location is normalization or enterprise profile cultivation.  Instead of tackling EL head on, we opted to work on the profile process and practice and then leverage our social, HR and other systems to pull the content.  There are also COT's products and some of those folks monitor this group and are capable of helping.  My sense based on our learning is that as with any data based project, you have to get some good data models and operational patterns including source patterns and interfacing to optimize this capability.   Feel free to reach out further if you want to talk about this in detail. 

Best, 
Howie 

On Fri, Jun 5, 2015 at 5:58 PM, cconley@... [sikmleaders] <sikmleaders@...> wrote:
 

We are beginning to develop a strategy around enterprise-wide expertise location. We're trying to develop something that can leverage many different approaches to expertise location; including known expertise (e.g., education, past experience, learning history, publications), claimed expertise (e.g., skills directory, free-text introductions), emergent expertise (e.g., participation in social collaboration, blogging, SNA), and machine learning (e.g., Office Graph, Watson). 


Can anyone share the best approaches to expertise location that they've seen that combines many/all of these (link, or connection to someone that can provide some insight into their solution)? Or if you would be willing, would you be able to participate in a meeting with myself and a few members of my team to demo the expertise solution you've developed? It's been a few years since I've looked at this space, and I get the sense that a lot has changed in that short time. Interested in learning about what others are doing.


Thanks,
Curtis 




Patti Anklam <patti@...>
 

Hi, Curtis,

I would love to talk with you and any others about this. I'm currently working with small company that is investing in analysis tools for email and social collaboration sites to identify social/organizational networks and expertise identification is a huge part of this.

Please include me !

thanks,

/patti anklam,


On Fri, Jun 5, 2015 at 5:58 PM, cconley@... [sikmleaders] <sikmleaders@...> wrote:
 

We are beginning to develop a strategy around enterprise-wide expertise location. We're trying to develop something that can leverage many different approaches to expertise location; including known expertise (e.g., education, past experience, learning history, publications), claimed expertise (e.g., skills directory, free-text introductions), emergent expertise (e.g., participation in social collaboration, blogging, SNA), and machine learning (e.g., Office Graph, Watson). 


Can anyone share the best approaches to expertise location that they've seen that combines many/all of these (link, or connection to someone that can provide some insight into their solution)? Or if you would be willing, would you be able to participate in a meeting with myself and a few members of my team to demo the expertise solution you've developed? It's been a few years since I've looked at this space, and I get the sense that a lot has changed in that short time. Interested in learning about what others are doing.


Thanks,
Curtis 




John Hovell <jhovell@...>
 

If a conversation is setup, I'm interested too :) Especially from a culture/behavioural and process perspective, if that's appropriate...

Thanks!
John


On 6 Jun 2015, at 15:41, Patti Anklam patti@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi, Curtis,

I would love to talk with you and any others about this. I'm currently working with small company that is investing in analysis tools for email and social collaboration sites to identify social/organizational networks and expertise identification is a huge part of this.

Please include me !

thanks,

/patti anklam,


On Fri, Jun 5, 2015 at 5:58 PM, cconley@... [sikmleaders] <sikmleaders@...> wrote:
 

We are beginning to develop a strategy around enterprise-wide expertise location. We're trying to develop something that can leverage many different approaches to expertise location; including known expertise (e.g., education, past experience, learning history, publications), claimed expertise (e.g., skills directory, free-text introductions), emergent expertise (e.g., participation in social collaboration, blogging, SNA), and machine learning (e.g., Office Graph, Watson). 


Can anyone share the best approaches to expertise location that they've seen that combines many/all of these (link, or connection to someone that can provide some insight into their solution)? Or if you would be willing, would you be able to participate in a meeting with myself and a few members of my team to demo the expertise solution you've developed? It's been a few years since I've looked at this space, and I get the sense that a lot has changed in that short time. Interested in learning about what others are doing.


Thanks,
Curtis 




Douglas Weidner
 

enterprise-wide expertise location

 

We’ve been scouting for additional experts to continue developing our next round of certification curricula - Certified Knowledge Specialists (CKS-X).

For CKS-X, we already have:

1.       Taxonomy,

2.       Info Architecture,

3.       K in Action (focus-decisions), and soon:

·         K Transfer (focus-retirement continuity),

·         Innovation  

·         Transformative Change Mgmt.

 

A CKS-Expert Locator/SNA/CoPs is at top of our ‘to-do’ list.

 

Maybe one or more experts will emerge from this exercise and group of practitioner/experts,

who would be interested in converting their findings into periodic DC-based ‘blended learning’ workshops and

e-learning course for global distribution.

 

For ‘e’, we shoot the videos and design the self-paced interactive course around the expert’s content.

 

Interested parties, please contact me:

 

 

Douglas Weidner, Chief CKM Instructor

Chairman, International Knowledge Management Institute

Home of KMBOK™, KMM™ and the KM Transformation Solution
www.kminstitute.org
 



      

 

 

 

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Saturday, June 06, 2015 11:43 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] Expertise Location -- Good examples?

 

 

If a conversation is setup, I'm interested too :) Especially from a culture/behavioural and process perspective, if that's appropriate...

 

Thanks!

John


On 6 Jun 2015, at 15:41, Patti Anklam patti@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi, Curtis,

 

I would love to talk with you and any others about this. I'm currently working with small company that is investing in analysis tools for email and social collaboration sites to identify social/organizational networks and expertise identification is a huge part of this.

 

Please include me !

 

thanks,

 

/patti anklam,

 

 

On Fri, Jun 5, 2015 at 5:58 PM, cconley@... [sikmleaders] <sikmleaders@...> wrote:

 

We are beginning to develop a strategy around enterprise-wide expertise location. We're trying to develop something that can leverage many different approaches to expertise location; including known expertise (e.g., education, past experience, learning history, publications), claimed expertise (e.g., skills directory, free-text introductions), emergent expertise (e.g., participation in social collaboration, blogging, SNA), and machine learning (e.g., Office Graph, Watson). 

 

Can anyone share the best approaches to expertise location that they've seen that combines many/all of these (link, or connection to someone that can provide some insight into their solution)? Or if you would be willing, would you be able to participate in a meeting with myself and a few members of my team to demo the expertise solution you've developed? It's been a few years since I've looked at this space, and I get the sense that a lot has changed in that short time. Interested in learning about what others are doing.

 

Thanks,
Curtis 

 

 


Stan Garfield
 

>If a conversation is set up, I'm interested, too.

We have an open discussion scheduled for next week's monthly call.  We can use part of the time to discuss this topic.  Does that work for those would like to discuss expertise location?


Neil Olonoff
 

Curtis, et al ..

I created an Expertise Locator at the Department of Labor, ETA. It was an interesting challenge and I'd be pleased to share lessons learned.

Regards,

Neil


Neil Olonoff 
Mobile: 703.283.4157
Skype: nolonoff


On Fri, Jun 5, 2015 at 5:58 PM, cconley@... [sikmleaders] <sikmleaders@...> wrote:
 

We are beginning to develop a strategy around enterprise-wide expertise location. We're trying to develop something that can leverage many different approaches to expertise location; including known expertise (e.g., education, past experience, learning history, publications), claimed expertise (e.g., skills directory, free-text introductions), emergent expertise (e.g., participation in social collaboration, blogging, SNA), and machine learning (e.g., Office Graph, Watson). 


Can anyone share the best approaches to expertise location that they've seen that combines many/all of these (link, or connection to someone that can provide some insight into their solution)? Or if you would be willing, would you be able to participate in a meeting with myself and a few members of my team to demo the expertise solution you've developed? It's been a few years since I've looked at this space, and I get the sense that a lot has changed in that short time. Interested in learning about what others are doing.


Thanks,
Curtis 




 

good for me

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Monday, June 08, 2015 12:06
To: sikmleaders@...
Subject: [sikmleaders] Re: Expertise Location -- Good examples?

 

 

>If a conversation is set up, I'm interested, too.

 

We have an open discussion scheduled for next week's monthly call.  We can use part of the time to discuss this topic.  Does that work for those would like to discuss expertise location?


Tammy Bearden
 

Yes, please, I'd also like to listen in. Additionally, Roberto Evaristo, formerly with 3M, has deep knowledge of expertise location, if you have need for another SME.


On Jun 8, 2015, at 11:06 AM, stangarfield@... [sikmleaders] <sikmleaders@...> wrote:

 

>If a conversation is set up, I'm interested, too.


We have an open discussion scheduled for next week's monthly call.  We can use part of the time to discuss this topic.  Does that work for those would like to discuss expertise location?


Ivan Orozco
 

Neil,

I am interested in listen to mentioned lessons learned. I am working in a knowledge diagnostic plan and one of the gaps to close is the access to experts in different fields. 

Thanks,

Ivan Orozco
Mobile +57 317 622 3333
Medellin, Colombia


Kanika Schambach
 

I would love to participate as well. There are a couple of tools that we have used in the past as expertise builders and locators and we were able to achieve this by minimum effort from employees and probably might be useful for the group here.


On Jun 8, 2015, at 4:14 PM, tammybearden tammybearden@... [sikmleaders] <sikmleaders@...> wrote:

 

Yes, please, I'd also like to listen in. Additionally, Roberto Evaristo, formerly with 3M, has deep knowledge of expertise location, if you have need for another SME.


On Jun 8, 2015, at 11:06 AM, stangarfield@... [sikmleaders] <sikmleaders@...> wrote:

 

>If a conversation is set up, I'm interested, too.


We have an open discussion scheduled for next week's monthly call.  We can use part of the time to discuss this topic.  Does that work for those would like to discuss expertise location?


yahoo@...
 
Edited

Attached is a paper "Do You Know Who Your Experts Are?" written by Michael Idinopulos and Lee Kempler of McKinsey.  It is a bit old (2003), but I think it is still relevant today and worth a look. 
Do+you+know+who+your+experts+are.pdf

Steven Levine


Chris Collison <chris@...>
 
Edited

Now that Steve is sharing ‘old stuff’, I feel better about throwing in this model from the “Learning to Fly” days….
Learning+to+Fly+resource+-+Expertise+Directory.ppt
It explores the kind of content which people often provide and how it relates to their career progression – and hence how an engagement strategy needs to push different buttons for different groups.  
No doubt it could be refreshed, as the availability automated meta-content and attitudes to disclosure and social media have shifted quite a bit since 2004!
Cheers,
Chris 

Chris Collison, Director & Founder,  Knowledgeable Ltd.

 Consultancy        Strategic Advice        Training
Because all of us are smarter than any of us

Mobile:  +44 (0)7841 262900

 

 
From: "yahoo@... [sikmleaders]" <sikmleaders@...>
Reply-To: <sikmleaders@...>
Date: Tuesday, 9 June 2015 16:03
To: <sikmleaders@...>
Subject: Re: [sikmleaders] Re: Expertise Location -- Good examples? [1 Attachment]
 
Attached is a paper "Do You Know Who Your Experts Are?" written by Michael Idinopulos and Lee Kempler of McKinsey.  It is a bit old (2003), but I think it is still relevant today and worth a look. 

Steven Levine
 


Curtis A. Conley
 

Rather than setting up a separate call, discussing this on the SIKM call next week would be great. 

Thanks everyone for your feedback and input!


Mark Zoeckler
 

Would be of interest to me.


On Mon, Jun 8, 2015 at 9:06 AM stangarfield@... [sikmleaders] <sikmleaders@...> wrote:
 

>If a conversation is set up, I'm interested, too.


We have an open discussion scheduled for next week's monthly call.  We can use part of the time to discuss this topic.  Does that work for those would like to discuss expertise location?


Richard Vines <plessons@...>
 

Curtis,

 

I have found the “people” module developed as part of the US eXtension technology stack has potential to become a significant tool to support expertise location and engagement.

 

The US eXtension initiative is an initiative of the US cooperative extension system and the network of land grant universities.

 

The “military families” Learning Network is an example of one of the distributed learning communities serviced by a distributed network of people including “experts”.

 

http://www.extension.org/militaryfamilies

 

I say the people module has potential, because I think it does need further development work to really exploit the possibilities in the sorts of knowledge spaces across the cooperative extension system.

 

With kind regards

 

 

Richard

 

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Saturday, 6 June 2015 7:58 AM
To: sikmleaders@...
Subject: [sikmleaders] Expertise Location -- Good examples?

 

 

We are beginning to develop a strategy around enterprise-wide expertise location. We're trying to develop something that can leverage many different approaches to expertise location; including known expertise (e.g., education, past experience, learning history, publications), claimed expertise (e.g., skills directory, free-text introductions), emergent expertise (e.g., participation in social collaboration, blogging, SNA), and machine learning (e.g., Office Graph, Watson). 

 

Can anyone share the best approaches to expertise location that they've seen that combines many/all of these (link, or connection to someone that can provide some insight into their solution)? Or if you would be willing, would you be able to participate in a meeting with myself and a few members of my team to demo the expertise solution you've developed? It's been a few years since I've looked at this space, and I get the sense that a lot has changed in that short time. Interested in learning about what others are doing.

 

Thanks,
Curtis 

 


cmacomber@...
 

Hello Curtis, All,
As an initial disclaimer, I'm the CEO of WhoKnows, and our solution directly solves this problem.  We use our discovery platform to discover and recommend what you know based off the normal work being done online.  We've found that asking employees to manually maintain their profiles is difficult at best unless your McKinsey.  With our platform, over 80% of our users have up-to-date profiles, so you can find who you need based on what they've worked on.  I won't sell us any more, but if you'd like to hear more, send me an email at chris@....

Best of luck with your projects!

Cheers,
Chris


Arthur Shelley
 

Hi Chris and SIKM Leaders,

 

This dialogue has been very good timing.  If you are willing to publicly share an example of what your product does (in a book), I would be most interested to see it (my contact details are listed below).  I can provide more specific details if interested, but the general context is below.

 

Context:

I am in the process of writing my third book, KNOWledge SUCCESSion which will touch on this topic (among the many interdependent aspects that knowledge supports to enhance performance).  I will certainly make mention of this forum discussion an some of the ideas shared.  The book is very pragmatic as it targets senior decision-makers and what they can do to apply knowledge to generate value. As such I am including many examples of real actions that make a difference.  I already have over 20 short (500-1000 word) cases in the book and am looking for a few more. Cases contributed so far include NASA, Cirque du Soleil, Asian Development Bank, Arup, Singapore Government, UniSys, US Navy and PwC, so any contribution will be in good company.

 

All mini-cases are attributed to the provider as I believe that shared resources are more credible and higher quality than from a single author and to demonstrate the power of collaborative publication.  The book has been approved for publication by Business Expert Press and will be available at low cost (for maximum sharing) in both ebook and hard copy by the end of this year.

 

If you have something to share, please get it to me within a few of weeks. I am planning to finalise as much of the book as possible whilst travelling through the USA and Canada over the next 4 weeks (it is mostly completed and about to go into editing).  I will need copyright release to be able to use, but this will not restrict any free personal use of the stories in other ways (just to protect me and the publisher).

Thanks

A

 

Arthur Shelley

Intelligent Answers

Founder: The Organizational Zoo Ambassadors Network

Author: The Organizational Zoo & Being a Successful Knowledge Leader

New Book due out 2015: KNOWledge SUCCESSion

Mb. +61 413 047 408  Skype: Arthur.Shelley  Twitter: @Metaphorage

LinkedIn: https://www.linkedin.com/profile/view?id=4229168

Free behavioural profiles: www.organizationalzoo.com

Blog: www.organizationalzoo.com/blog

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Thursday, 11 June 2015 8:16 AM
To: sikmleaders@...
Subject: RE: [sikmleaders] Expertise Location -- Good examples?

 

 

Hello Curtis, All,

As an initial disclaimer, I'm the CEO of WhoKnows, and our solution directly solves this problem.  We use our discovery platform to discover and recommend what you know based off the normal work being done online.  We've found that asking employees to manually maintain their profiles is difficult at best unless your McKinsey.  With our platform, over 80% of our users have up-to-date profiles, so you can find who you need based on what they've worked on.  I won't sell us any more, but if you'd like to hear more, send me an email at chris@....

 

Best of luck with your projects!

 

Cheers,

Chris


Keith De La Rue
 
Edited

All - 
 
One elegant approach to Expertise Location that does not seem to have been mentioned in the discussion so far is the Lend Lease ikonnect method. I would imagine that most people on this forum are familiar with it. It has always seemed to me to be an excellent way to respond to this issue, as it is a people-first approach. 
 
There was a case study on this back in 2005 - a copy is available online here:
BOVIS LEND LEASE ikonnect Facilitated Knowledge Sharing
 
Regards,

 - Keith.
--------------------------------------------------------
Keith De La Rue
AcKnowledge Consulting
...acting on knowledge, communication and learning
email: keith@...
phone: +61 418 51 7676
blog: http://acknowledgeconsulting.com/
--------------------------------------------------------


Nancy Dixon
 

Keith,
This is an excellent description of a very useful process.  It is something facilitators of CoP often do, but not in such an organized or in-depth fashion. Thanks for sharing it.

Nancy

On Jun 11, 2015, at 4:02 AM, Keith De La Rue keith@... [sikmleaders] <sikmleaders@...> wrote:

 

All - 

One elegant approach to Expertise Location that does not seem to have been mentioned in the discussion so far is the Lend Lease ikonnect method. I would imagine that most people on this forum are familiar with it. It has always seemed to me to be an excellent way to respond to this issue, as it is a people-first approach. 

There was a case study on this back in 2005 - a copy is available online here:

http://knowledgestreet.com/dev1/Knowledge_Street_Report_-_BLL_ikonnect.pdf
 
Regards,

 - Keith.
--------------------------------------------------------
Keith De La Rue
AcKnowledge Consulting
...acting on knowledge, communication and learning
email: keith@...
phone: +61 418 51 7676
blog: http://acknowledgeconsulting.com/
--------------------------------------------------------