Sharing TSIA 2017 state of KM Survey report #state-of-KM #survey
Sharing the Technology Services Industry Association (TSIA) 2017 Survey.
It should not be surprising to us that that culture is the top concern highlighted in this survey.
TSIA makes 7 recommendations to address companies knowledge sharing culture, see below.
first step to improving. When making the decision to improve your department’s knowledgesharing
culture, make a big announcement with lots of splash, making sure everyone is aware
that change is afoot.
a plan explaining why the change is necessary and exactly what behavior is expected moving
forward, including the rationale for why this change is good for the company, the employees,
and the customers.
focus to new employee screening, such as asking about how the employee works in
groups, examples of collaboration, and testing writing skills.
training. In addition to training all your employees, remember to include a focus on knowledge
sharing in new employee training, so new hires are oriented to a knowledge-sharing culture
from the very beginning.
your organization, both in volume and quality of content produced, usage statistics, and any
movement in operational, financial, and quality metrics resulting from the new program.
participating in knowledge sharing so the behavior is reinforced, and introduce incentive
programs to recognize employees who contribute the highest quality and/or most-used content.
sources. Productivity improves. Customer satisfaction scores go up. Employee satisfaction
rises and attrition rates fall. As you begin showing positive improvements linked to your KM
program, be sure to bring this to the attention of your managers and executives. With proof of
the ROI, encourage executives to adopt better knowledge sharing across the enterprise.