KM Bingo #KM101


Brett Patron
 

I would say that Chris Collison totally nails the intent of the question!

Brett Patron
JECC KM

On Tue, Aug 6, 2019, 12:35 Chris Collison chris.collison@... [sikmleaders] <sikmleaders@...> wrote:
 

…and here’s something from me from a few years back.

http://www.chriscollison.com/blog/2013/05/02/km-best-practice-and-buzzword-bingo

 

 

From: <sikmleaders@...> on behalf of "'Chris Riemer' jcr@... [sikmleaders]" <sikmleaders@...>
Organization: Knowledge Street LLC
Reply-To: "sikmleaders@..." <sikmleaders@...>
Date: Tuesday, 6 August 2019 at 14:02
To: "sikmleaders@..." <sikmleaders@...>
Subject: RE: [sikmleaders] KM Bingo

 

 

Greetings, Dennis –

 

This is something we put together in the very first days of Knowledge Street, and it might give you some ideas. We were pitching KM and Communications to a local business breakfast, and a lot of them were interested in our service as web designers. That’s why it has such a “webby” flavor. But you could swap in any pain points you’d like.

 

If it helps, feel free!

 

Chris

 

Chris Riemer
Principal
Knowledge Street LLC

www.knowledgestreet.com

 

From: sikmleaders@... <sikmleaders@...>
Sent: Monday, August 5, 2019 5:12 PM
To: sikmleaders@...
Subject: [sikmleaders] KM Bingo

 

 

My KM team is a fairly new department in our organization and is planning an open house to help other departments get to know us.  We're trying to think of handouts that people could take away and one of the ideas was bingo cards like those "buzzword bingo" things people use to track jargon that gets used in a meeting.

 

In this case we're looking at creating something that would have common KM pain points, such as "can't find the file," "don't know who has the information," "didn't realize you were doing that," etc. -- things that would come up during a meeting that would get employees thinking about better ways of working.

 

I have two questions:

  1. Has anybody done this already and if so how did it work out?  Are you willing to share?
  2. What would be some good common pain points similar to the ones I listed above that would be fun to see on a bingo card?

Thanks

Dennis Pearce


Dennis Pearce
 

Thanks everyone -- some great stuff here!


On Tue, Aug 6, 2019 at 2:28 PM Chris Collison chris.collison@... [sikmleaders] <sikmleaders@...> wrote:
 

And here’s the pptx.

 

From: <sikmleaders@...> on behalf of "Chris Collison chris.collison@... [sikmleaders]" <sikmleaders@...>
Reply-To: "sikmleaders@..." <sikmleaders@...>
Date: Tuesday, 6 August 2019 at 17:35
To: "sikmleaders@..." <sikmleaders@...>
Subject: Re: [sikmleaders] KM Bingo

 

 

…and here’s something from me from a few years back.

http://www.chriscollison.com/blog/2013/05/02/km-best-practice-and-buzzword-bingo

 

 

From: <sikmleaders@...> on behalf of "'Chris Riemer' jcr@... [sikmleaders]" <sikmleaders@...>
Organization: Knowledge Street LLC
Reply-To: "sikmleaders@..." <sikmleaders@...>
Date: Tuesday, 6 August 2019 at 14:02
To: "sikmleaders@..." <sikmleaders@...>
Subject: RE: [sikmleaders] KM Bingo

 

 

Greetings, Dennis –

 

This is something we put together in the very first days of Knowledge Street, and it might give you some ideas. We were pitching KM and Communications to a local business breakfast, and a lot of them were interested in our service as web designers. That’s why it has such a “webby” flavor. But you could swap in any pain points you’d like.

 

If it helps, feel free!

 

Chris

 

Chris Riemer
Principal
Knowledge Street LLC

www.knowledgestreet.com

 

From: sikmleaders@... <sikmleaders@...>
Sent: Monday, August 5, 2019 5:12 PM
To: sikmleaders@...
Subject: [sikmleaders] KM Bingo

 

 

My KM team is a fairly new department in our organization and is planning an open house to help other departments get to know us.  We're trying to think of handouts that people could take away and one of the ideas was bingo cards like those "buzzword bingo" things people use to track jargon that gets used in a meeting.

 

In this case we're looking at creating something that would have common KM pain points, such as "can't find the file," "don't know who has the information," "didn't realize you were doing that," etc. -- things that would come up during a meeting that would get employees thinking about better ways of working.

 

I have two questions:

  1. Has anybody done this already and if so how did it work out?  Are you willing to share?
  2. What would be some good common pain points similar to the ones I listed above that would be fun to see on a bingo card?

Thanks

Dennis Pearce


Chris Collison
 

And here’s the pptx.

 

From: <sikmleaders@...> on behalf of "Chris Collison chris.collison@... [sikmleaders]" <sikmleaders@...>
Reply-To: "sikmleaders@..." <sikmleaders@...>
Date: Tuesday, 6 August 2019 at 17:35
To: "sikmleaders@..." <sikmleaders@...>
Subject: Re: [sikmleaders] KM Bingo

 

 

…and here’s something from me from a few years back.

http://www.chriscollison.com/blog/2013/05/02/km-best-practice-and-buzzword-bingo

 

 

From: <sikmleaders@...> on behalf of "'Chris Riemer' jcr@... [sikmleaders]" <sikmleaders@...>
Organization: Knowledge Street LLC
Reply-To: "sikmleaders@..." <sikmleaders@...>
Date: Tuesday, 6 August 2019 at 14:02
To: "sikmleaders@..." <sikmleaders@...>
Subject: RE: [sikmleaders] KM Bingo

 

 

Greetings, Dennis –

 

This is something we put together in the very first days of Knowledge Street, and it might give you some ideas. We were pitching KM and Communications to a local business breakfast, and a lot of them were interested in our service as web designers. That’s why it has such a “webby” flavor. But you could swap in any pain points you’d like.

 

If it helps, feel free!

 

Chris

 

Chris Riemer
Principal
Knowledge Street LLC

www.knowledgestreet.com

 

From: sikmleaders@... <sikmleaders@...>
Sent: Monday, August 5, 2019 5:12 PM
To: sikmleaders@...
Subject: [sikmleaders] KM Bingo

 

 

My KM team is a fairly new department in our organization and is planning an open house to help other departments get to know us.  We're trying to think of handouts that people could take away and one of the ideas was bingo cards like those "buzzword bingo" things people use to track jargon that gets used in a meeting.

 

In this case we're looking at creating something that would have common KM pain points, such as "can't find the file," "don't know who has the information," "didn't realize you were doing that," etc. -- things that would come up during a meeting that would get employees thinking about better ways of working.

 

I have two questions:

  1. Has anybody done this already and if so how did it work out?  Are you willing to share?
  2. What would be some good common pain points similar to the ones I listed above that would be fun to see on a bingo card?

Thanks

Dennis Pearce


Chris Collison
 

…and here’s something from me from a few years back.

http://www.chriscollison.com/blog/2013/05/02/km-best-practice-and-buzzword-bingo

 

 

From: <sikmleaders@...> on behalf of "'Chris Riemer' jcr@... [sikmleaders]" <sikmleaders@...>
Organization: Knowledge Street LLC
Reply-To: "sikmleaders@..." <sikmleaders@...>
Date: Tuesday, 6 August 2019 at 14:02
To: "sikmleaders@..." <sikmleaders@...>
Subject: RE: [sikmleaders] KM Bingo

 

 

Greetings, Dennis –

 

This is something we put together in the very first days of Knowledge Street, and it might give you some ideas. We were pitching KM and Communications to a local business breakfast, and a lot of them were interested in our service as web designers. That’s why it has such a “webby” flavor. But you could swap in any pain points you’d like.

 

If it helps, feel free!

 

Chris

 

Chris Riemer
Principal
Knowledge Street LLC

www.knowledgestreet.com

 

From: sikmleaders@... <sikmleaders@...>
Sent: Monday, August 5, 2019 5:12 PM
To: sikmleaders@...
Subject: [sikmleaders] KM Bingo

 

 

My KM team is a fairly new department in our organization and is planning an open house to help other departments get to know us.  We're trying to think of handouts that people could take away and one of the ideas was bingo cards like those "buzzword bingo" things people use to track jargon that gets used in a meeting.

 

In this case we're looking at creating something that would have common KM pain points, such as "can't find the file," "don't know who has the information," "didn't realize you were doing that," etc. -- things that would come up during a meeting that would get employees thinking about better ways of working.

 

I have two questions:

  1. Has anybody done this already and if so how did it work out?  Are you willing to share?
  2. What would be some good common pain points similar to the ones I listed above that would be fun to see on a bingo card?

Thanks

Dennis Pearce


Stan Garfield
 

Dennis, thanks for your post. Here are ten pain points:
  1. Bad decisions: Poor decisions are made, it takes too long to make decisions, or it is impossible to make decisions. The impact is lost business, missed opportunities, and reduced profits.
  2. Poor search capability: It's hard to find relevant information and resources when needed. As a result, people waste time searching, and can't take advantage of information which exists but can't be located.
  3. Reinventing the wheel: Employees have to start from scratch each time they start a new project. This leads to wasted effort, increased costs, delays, and suboptimal results.
  4. Repetitive mistakes: The same mistakes are repeated over and over. This causes cost overruns, losses, and unhappy customers.
  5. Don't know what we know: It's difficult to find out if anyone in the organization knows something, has done something, or has solved a similar problem before. Any potential advantages from reusing previous experience are squandered.
  6. Ignorance: Information is communicated slowly, to a limited subset of the organization, or not at all. The result is that people are unaware of what has been done before, what is happening elsewhere, and where the organization is heading. This is not good for morale, customer satisfaction, and business results.
  7. Inadequate standards: There is a shortage of standard processes, procedures, methods, tools, templates, techniques, and examples. This results in inconsistency, sloppy work, and poor quality products and services.
  8. Expertise shortages: Experts are hard to find, in great demand, and unavailable when needed. The effect is that scare expertise is missed rather than leveraged, and knowledge which could have been applied to solve a problem or exploit an opportunity is not.
  9. Poor reference capability: Your organization is unable to respond to customers who ask for proof that you know how to help them and that you have done similar work before. This causes bids to be lost that could have been won.
  10. Long cycle times: It takes too long to invent, design, manufacture, sell, and deliver products and services to your customers. The impact is missed markets, delayed revenues, and customers lost to competitors.



Chris Riemer
 

Greetings, Dennis –

 

This is something we put together in the very first days of Knowledge Street, and it might give you some ideas. We were pitching KM and Communications to a local business breakfast, and a lot of them were interested in our service as web designers. That’s why it has such a “webby” flavor. But you could swap in any pain points you’d like.

 

If it helps, feel free!

 

Chris

 

Chris Riemer
Principal
Knowledge Street LLC

www.knowledgestreet.com

 

From: sikmleaders@...
Sent: Monday, August 5, 2019 5:12 PM
To: sikmleaders@...
Subject: [sikmleaders] KM Bingo

 

 

My KM team is a fairly new department in our organization and is planning an open house to help other departments get to know us.  We're trying to think of handouts that people could take away and one of the ideas was bingo cards like those "buzzword bingo" things people use to track jargon that gets used in a meeting.

 

In this case we're looking at creating something that would have common KM pain points, such as "can't find the file," "don't know who has the information," "didn't realize you were doing that," etc. -- things that would come up during a meeting that would get employees thinking about better ways of working.

 

I have two questions:

  1. Has anybody done this already and if so how did it work out?  Are you willing to share?
  2. What would be some good common pain points similar to the ones I listed above that would be fun to see on a bingo card?

Thanks

Dennis Pearce


Sue Baktis
 

This is a KM Buzzword Bingo card but you could use it to help think through how each of these are related to pain points.

 

http://www.chriscollison.com/blog/2013/05/02/km-best-practice-and-buzzword-bingo

 

From: sikmleaders@... <sikmleaders@...>
Sent: Monday, August 5, 2019 5:12 PM
To: sikmleaders@...
Subject: [External] [sikmleaders] KM Bingo

 

This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.


 

 

My KM team is a fairly new department in our organization and is planning an open house to help other departments get to know us.  We're trying to think of handouts that people could take away and one of the ideas was bingo cards like those "buzzword bingo" things people use to track jargon that gets used in a meeting.

 

In this case we're looking at creating something that would have common KM pain points, such as "can't find the file," "don't know who has the information," "didn't realize you were doing that," etc. -- things that would come up during a meeting that would get employees thinking about better ways of working.

 

I have two questions:

  1. Has anybody done this already and if so how did it work out?  Are you willing to share?
  2. What would be some good common pain points similar to the ones I listed above that would be fun to see on a bingo card?

Thanks

Dennis Pearce




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Dennis Pearce
 

My KM team is a fairly new department in our organization and is planning an open house to help other departments get to know us.  We're trying to think of handouts that people could take away and one of the ideas was bingo cards like those "buzzword bingo" things people use to track jargon that gets used in a meeting.

In this case we're looking at creating something that would have common KM pain points, such as "can't find the file," "don't know who has the information," "didn't realize you were doing that," etc. -- things that would come up during a meeting that would get employees thinking about better ways of working.

I have two questions:
  1. Has anybody done this already and if so how did it work out?  Are you willing to share?
  2. What would be some good common pain points similar to the ones I listed above that would be fun to see on a bingo card?
Thanks
Dennis Pearce