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Inexpensive & easy tools and motivating knowledge sharing #Art-of-KM


Caroline Bisch
 

Hello everyone,

For my chartered accountant thesis, I chose the theme of knowledge management in firms. There is a lot to do in the office in France ! I am targeting companies with less than 50 employees, which face problems of lack of attractiveness and employee retention. And the reuse of knowledge is a subject that is too often overlooked.  And I am looking for good practices in this area. My challenge is that my jury is demanding on management theses. So I have to bring very innovative ideas...
Could you please guide me on the following issues:
- inexpensive tools that can be easily implemented?
- original and innovative practices to mobilize employees around knowledge sharing

Thank you for your help.

Caroline Bisch


 

Hello Caroline. interesting question - much of KM work is focused on larger employee populations, where who knows what is no longer easy to track or map.

In small companies, the challenge is different - it comes down to culture, leadership, and business need. Tools are only an enabler. If the previous three are lacking, deficient, or otherwise unsupportive of k sharing, then tools will be ignored. 

So for your thesis, you might start out with a survey of the knowledge-related challenges that exist in small businesses and startups, providing some case examples to illustrate what these look like in practical terms. 

From there you could then look at what companies have done/are doing to address these challenges, including not just the tools, but also the “softer” aspects. What sort of culture is present? How much of that is a function of deliberate actions on the part of the founders/owners? What are the gaps? Given all that, which tools might be effective in bridging identified gaps, keeping in mind that tool adoption will very much be function of the culture and existing norms and behaviors? 

Collaboration/knowledge sharing platforms and tools are now low cost/no cost, with offerings from Slack, Microsoft (teams), Google Suite, Cisco WebEx, and, more recently, Dropbox (Paper). I’m sure there are many others. These offer a combination of real time IM along with document collaboration, group foldering, and more. 

Good luck with your thesis. Please do let us know how it goes. 

Tom
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Tom Short Consulting
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+1 415 300 7457

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Guillermo A. Galdamez
 

Adding on what Tom said:

You may also want to look into Atlassian's Confluence

In terms of emerging practices, you may want to look into gamification.

Hope this helps!

Best,

Guillermo


On Thu, Dec 12, 2019 at 9:50 AM Tom Short <tshortconsulting@...> wrote:
Hello Caroline. interesting question - much of KM work is focused on larger employee populations, where who knows what is no longer easy to track or map.

In small companies, the challenge is different - it comes down to culture, leadership, and business need. Tools are only an enabler. If the previous three are lacking, deficient, or otherwise unsupportive of k sharing, then tools will be ignored. 

So for your thesis, you might start out with a survey of the knowledge-related challenges that exist in small businesses and startups, providing some case examples to illustrate what these look like in practical terms. 

From there you could then look at what companies have done/are doing to address these challenges, including not just the tools, but also the “softer” aspects. What sort of culture is present? How much of that is a function of deliberate actions on the part of the founders/owners? What are the gaps? Given all that, which tools might be effective in bridging identified gaps, keeping in mind that tool adoption will very much be function of the culture and existing norms and behaviors? 

Collaboration/knowledge sharing platforms and tools are now low cost/no cost, with offerings from Slack, Microsoft (teams), Google Suite, Cisco WebEx, and, more recently, Dropbox (Paper). I’m sure there are many others. These offer a combination of real time IM along with document collaboration, group foldering, and more. 

Good luck with your thesis. Please do let us know how it goes. 

Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Caroline Bisch
 

Hello everybody,

Thank you very much for your answers and advice. It helps me a lot.

If anyone knows a tool that include gamification, let me know.

I will keep you informed of the progress of my thesis with great pleasure.

Caroline Bisch


Katrina Pugh
 

Caroline
There are several tools that have gamification (it’s becoming popular!). 

Recently SIKM Boston chapter started a pilot of YouKno (youkno.ai). It is a mobile-first sharing app that has gamification available for all types of participation (polls, knowledge contributions, quizzes). The gamification has integrations into the HR systems, if you choose to add monetary rewards. (The YouKno pilot is ongoing, so I can’t tell you much, yet!  John Coles, who is part of our SIKM community, is also joining into the pilot, as an honorary Bostonian.)

In the “innovative crowdsourcing” space, GetGuru and KEEEB are working on, or have introduced, gamification modules recently. 

Happy holidays!
Kate

Katrina Pugh
AlignConsulting | Collaboration, Analytics and Strategy
Columbia University | Information and Knowledge Strategy Master of Science Program
Mobile: 617-967-3910

On Dec 17, 2019, at 9:31 AM, Caroline Bisch <carolineh75014@...> wrote:

Hello everybody,

Thank you very much for your answers and advice. It helps me a lot.

If anyone knows a tool that include gamification, let me know.

I will keep you informed of the progress of my thesis with great pleasure.

Caroline Bisch


Howie Cohen
 

Caroline, 

     Lots of tools for gamification.  A few startups I am aware of as well. If you want to test out new technologies see what Kate Pugh is working on.

Best,
Howie 

On Dec 17, 2019, at 9:31 AM, Caroline Bisch <carolineh75014@...> wrote:


Hello everybody,

Thank you very much for your answers and advice. It helps me a lot.

If anyone knows a tool that include gamification, let me know.

I will keep you informed of the progress of my thesis with great pleasure.

Caroline Bisch


Stan Garfield