On May 25, 2020, at 5:59 PM, Aprill Allen <aprill@...> wrote:



Great question, Cindy! How exciting! Looking forward to the responses. 

I’m very much about techniques, why they work and what contexts are they best for. 

On Tue, 26 May 2020 at 6:28 am, Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

--

--

Aprill Allen Founder and Managing Director | Knowledge Bird M: +61 400 101 961 knowledgebird.com

On May 25, 2020, at 6:16 PM, Brett Patron <longtabsigo@...> wrote:



The KM Practitioners Class my team runs for Joint Enabling Capabilities Command is a 3 day, 10 Module event.

Focus is on overview/doctrine and our methodology. That includes battle rhythm management, decision support, process mapping, a look at tools,  and gaining leader buy in. 

Brett

On Mon, May 25, 2020, 4:29 PM Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

On May 25, 2020, at 6:32 PM, Murray Jennex via groups.io <murphjen@...> wrote:



I think there needs to be a major section on measuring value from KM and presenting it to management....murray jennex

-----Original Message-----
From: Aprill Allen <aprill@...>
To: SIKM@groups.io
Sent: Mon, May 25, 2020 2:59 pm
Subject: Re: [SIKM] Creating Online KM Course - Requesting Input #kmers

Great question, Cindy! How exciting! Looking forward to the responses. 

I’m very much about techniques, why they work and what contexts are they best for. 

On Tue, 26 May 2020 at 6:28 am, Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

--

--

Aprill Allen Founder and Managing Director | Knowledge Bird M: +61 400 101 961 knowledgebird.com

On May 25, 2020, at 6:32 PM, Brett Patron <longtabsigo@...> wrote:



I'm in Yorktown. Work in Norfolk.  

Drop me a note..let's chat. 

Brettjpatron@... 

v/r

BJP

Brett J. Patron, CKM
Knowledge Management Specialist (GS-13)

Joint Enabling Capabilities Command
Joint Planning Support Element
Naval Station Norfolk, VA  23511
Commercial: 757 836 9906

 

On Mon, May 25, 2020, 6:29 PM Cindy Young <cjbutler97@...> wrote:

Brett, 

Is this a DoD-contracted COI?  I’m not getting heavy in the DoD path with this since 1) I work for Leidos full-time and 2) so I don’t mix the DoD KM strategy with how a civilian employer can do business.  I know that APQC straddles those lines. 

If you are in the Hampton Roads area, I would love to meet up with you when I get further down the line with course creation.

Regards,

Cindy

On May 25, 2020, at 6:16 PM, Brett Patron <longtabsigo@...> wrote:



The KM Practitioners Class my team runs for Joint Enabling Capabilities Command is a 3 day, 10 Module event.

Focus is on overview/doctrine and our methodology. That includes battle rhythm management, decision support, process mapping, a look at tools,  and gaining leader buy in. 

Brett

On Mon, May 25, 2020, 4:29 PM Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

On May 25, 2020, at 8:32 PM, Yasmin Khan <yk2644@...> wrote:



Hi Cindy!

Examples of different KM projects and industries that are heavy-users of KM can help you build case studies so students have an idea of the type of KM work they can apply for

Yasmin

On Mon, May 25, 2020 at 6:39 PM Brett Patron <longtabsigo@...> wrote:

Pick the location and we can link up. Im remote this week. 

BJP

On Mon, May 25, 2020, 6:38 PM Cindy Young <cjbutler97@...> wrote:

I live in Chesapeake and work in Va Bch. I used to go to NOB a couple times a week up until a couple months ago so I will be in touch as I get further down this path.

Regards,

Cindy

cjbutler97@...

On May 25, 2020, at 6:32 PM, Brett Patron <longtabsigo@...> wrote:



I'm in Yorktown. Work in Norfolk.  

Drop me a note..let's chat. 

Brettjpatron@... 

v/r

BJP

Brett J. Patron, CKM
Knowledge Management Specialist (GS-13)

Joint Enabling Capabilities Command
Joint Planning Support Element
Naval Station Norfolk, VA  23511
Commercial: 757 836 9906

 

On Mon, May 25, 2020, 6:29 PM Cindy Young <cjbutler97@...> wrote:

Brett, 

Is this a DoD-contracted COI?  I’m not getting heavy in the DoD path with this since 1) I work for Leidos full-time and 2) so I don’t mix the DoD KM strategy with how a civilian employer can do business.  I know that APQC straddles those lines. 

If you are in the Hampton Roads area, I would love to meet up with you when I get further down the line with course creation.

Regards,

Cindy

On May 25, 2020, at 6:16 PM, Brett Patron <longtabsigo@...> wrote:



The KM Practitioners Class my team runs for Joint Enabling Capabilities Command is a 3 day, 10 Module event.

Focus is on overview/doctrine and our methodology. That includes battle rhythm management, decision support, process mapping, a look at tools,  and gaining leader buy in. 

Brett

On Mon, May 25, 2020, 4:29 PM Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

On May 25, 2020, at 8:48 PM, Barbara Fillip <barbara.fillip@...> wrote:



Hi Cindy,

The answer to your question probably depends on your target audience, including the participants' backgrounds and motivation to learn.  Is this class part of a program where they have to take this class to graduate or is it totally independent and the participants have selected this course?  Do they need to understand enough of KM to understand its value and potentially become KM champions within their organizations or do they need to understand enough of KM to become KM managers?  With one course, it's unlikely they will be adequately equipped to become KM managers, but there are lots of people in KM roles who have no specific KM education.  

I have taught KM online for undergrads in the past in a business/management program and I also teach KM to graduate students in a face-to-face workshop format for the Organization Development and Knowledge Management (ODKM) Program at George Mason University.  The syllabus is online, though if the course needs to be moved online in the fall, I will have to make adjustments.   Again, this syllabus was developed to meet a specific set of needs within a broader program.  I also created content for what was meant to be an online course on KM for project managers, with recorded mini-lectures and activities.  That's gathering virtual dust on my hard drive. 

Regardless of format or audience, I'd stay away from anything too abstract and theoretical.  Polaniy and Nonaka in small doses, explained, not just as readings, because in my experience, few students/participants will do any serious readings.  Keep it simple. My biggest mistakes in teaching KM have been around trying to do too much and making things too complex.  So, I'm going back to where I started this message.  You need to start with the students/participants and where they are.  Until you know who they are, how much they already know (or don't know) and why they are in the class, it's difficult to tell where to start and what to cover.  Make it as real, concrete, and practical as possible.  KM can be presented as a fluffy thing with a lot of kumbaya around the value of knowledge sharing and there are so many KM tools and techniques to present that it easily becomes overwhelming. 

Happy to discuss further once I have a better understanding of the target audience for the course and the online modalities. 

Best,

Barbara Fillip

On Mon, May 25, 2020 at 4:29 PM Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 



I'm in Yorktown. Work in Norfolk.  

 

Drop me a note..let's chat. 

 

Brettjpatron@... 

 

v/r

BJP

 

Brett J. Patron, CKM
Knowledge Management Specialist (GS-13)

Joint Enabling Capabilities Command
Joint Planning Support Element
Naval Station Norfolk, VA  23511
Commercial: 757 836 9906

 

 

 

 

On Mon, May 25, 2020, 6:29 PM Cindy Young <cjbutler97@...> wrote:

Brett, 

 

Is this a DoD-contracted COI?  I’m not getting heavy in the DoD path with this since 1) I work for Leidos full-time and 2) so I don’t mix the DoD KM strategy with how a civilian employer can do business.  I know that APQC straddles those lines. 

 

If you are in the Hampton Roads area, I would love to meet up with you when I get further down the line with course creation.

 

Regards,

Cindy

On May 25, 2020, at 6:16 PM, Brett Patron <longtabsigo@...> wrote:



The KM Practitioners Class my team runs for Joint Enabling Capabilities Command is a 3 day, 10 Module event.

 

Focus is on overview/doctrine and our methodology. That includes battle rhythm management, decision support, process mapping, a look at tools,  and gaining leader buy in. 

 

Brett

 

On Mon, May 25, 2020, 4:29 PM Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

On May 25, 2020, at 9:18 PM, bahramiroxana@... wrote:



Hi Cindy,

 

I am doing exactly the same thing at this moment, i.e. working on putting together a “half a day” training workshop on KM that will be offered as a professional development course. I called it “ Become a Knowledge Management Ambassador”. Aside from some fundamentals such as; what is KM, tacit/explicit, history, KM principles, my main focus will be on practical examples that I have gathered throughout my career working in a professional services industry, KPIs for KM and what success looks like.

 

I am at the early stage, let me know if you would like to connect.

 

Roxana

 

Roxana Bahrami, B.Sc., M.Sc., CKM

linkedin.com/in/roxana-bahrami/

bahramiroxana@...

416-618-9622

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Cindy Young
Sent: May 25, 2020 6:38 PM
To: SIKM@groups.io
Subject: Re: [SIKM] Creating Online KM Course - Requesting Input #kmers

 

I live in Chesapeake and work in Va Bch. I used to go to NOB a couple times a week up until a couple months ago so I will be in touch as I get further down this path.

 

Regards,

Cindy

 

cjbutler97@...

On May 25, 2020, at 6:32 PM, Brett Patron <longtabsigo@...> wrote:



I'm in Yorktown. Work in Norfolk.  

 

Drop me a note..let's chat. 

 

Brettjpatron@... 

 

v/r

BJP

 

Brett J. Patron, CKM
Knowledge Management Specialist (GS-13)

Joint Enabling Capabilities Command
Joint Planning Support Element
Naval Station Norfolk, VA  23511
Commercial: 757 836 9906

 

 

 

 

On Mon, May 25, 2020, 6:29 PM Cindy Young <cjbutler97@...> wrote:

Brett, 

 

Is this a DoD-contracted COI?  I’m not getting heavy in the DoD path with this since 1) I work for Leidos full-time and 2) so I don’t mix the DoD KM strategy with how a civilian employer can do business.  I know that APQC straddles those lines. 

 

If you are in the Hampton Roads area, I would love to meet up with you when I get further down the line with course creation.

 

Regards,

Cindy

On May 25, 2020, at 6:16 PM, Brett Patron <longtabsigo@...> wrote:



The KM Practitioners Class my team runs for Joint Enabling Capabilities Command is a 3 day, 10 Module event.

 

Focus is on overview/doctrine and our methodology. That includes battle rhythm management, decision support, process mapping, a look at tools,  and gaining leader buy in. 

 

Brett

 

On Mon, May 25, 2020, 4:29 PM Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

On May 26, 2020, at 08:48, Barbara Fillip <barbara.fillip@...> wrote:

Hi Cindy,

The answer to your question probably depends on your target audience, including the participants' backgrounds and motivation to learn.  Is this class part of a program where they have to take this class to graduate or is it totally independent and the participants have selected this course?  Do they need to understand enough of KM to understand its value and potentially become KM champions within their organizations or do they need to understand enough of KM to become KM managers?  With one course, it's unlikely they will be adequately equipped to become KM managers, but there are lots of people in KM roles who have no specific KM education.  

I have taught KM online for undergrads in the past in a business/management program and I also teach KM to graduate students in a face-to-face workshop format for the Organization Development and Knowledge Management (ODKM) Program at George Mason University.  The syllabus is online, though if the course needs to be moved online in the fall, I will have to make adjustments.   Again, this syllabus was developed to meet a specific set of needs within a broader program.  I also created content for what was meant to be an online course on KM for project managers, with recorded mini-lectures and activities.  That's gathering virtual dust on my hard drive. 

Regardless of format or audience, I'd stay away from anything too abstract and theoretical.  Polaniy and Nonaka in small doses, explained, not just as readings, because in my experience, few students/participants will do any serious readings.  Keep it simple. My biggest mistakes in teaching KM have been around trying to do too much and making things too complex.  So, I'm going back to where I started this message.  You need to start with the students/participants and where they are.  Until you know who they are, how much they already know (or don't know) and why they are in the class, it's difficult to tell where to start and what to cover.  Make it as real, concrete, and practical as possible.  KM can be presented as a fluffy thing with a lot of kumbaya around the value of knowledge sharing and there are so many KM tools and techniques to present that it easily becomes overwhelming. 

Happy to discuss further once I have a better understanding of the target audience for the course and the online modalities. 

Best,

Barbara Fillip

On Mon, May 25, 2020 at 4:29 PM Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

On May 26, 2020, at 7:13 AM, Fred Nickols <fred@...> wrote:



Cindy:

 

A section of my web site is devoted to KM and CoPs. You might find some things there you can use.   https://www.nickols.us/copsandkm.html

 

In particular, I would recommend taking a look at a paper titled “The Knowledge in Knowledge Management.”  https://www.nickols.us/knowledge_in_KM.pdf  In addition to tacit and explicit knowledge, it points to a third category: implicit.

 

Regards,

 

Fred Nickols, Knowledge Worker

 

<image001.jpg>

 

 

 

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Cindy Young
Sent: Monday, May 25, 2020 4:29 PM
To: SIKM@groups.io
Subject: [SIKM] Creating Online KM Course - Requesting Input #kmers

 

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 

On May 26, 2020, at 7:33 AM, Cindy Young <cjbutler97@...> wrote:



Thank you, Fred.

Regards,

Cindy

On May 26, 2020, at 7:13 AM, Fred Nickols <fred@...> wrote:



Cindy:

 

A section of my web site is devoted to KM and CoPs. You might find some things there you can use.   https://www.nickols.us/copsandkm.html

 

In particular, I would recommend taking a look at a paper titled “The Knowledge in Knowledge Management.”  https://www.nickols.us/knowledge_in_KM.pdf  In addition to tacit and explicit knowledge, it points to a third category: implicit.

 

Regards,

 

Fred Nickols, Knowledge Worker

 

<image001.jpg>

 

 

 

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Cindy Young
Sent: Monday, May 25, 2020 4:29 PM
To: SIKM@groups.io
Subject: [SIKM] Creating Online KM Course - Requesting Input #kmers

 

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

• I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
• What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/