KM Platforms #tools


Jay Liebowitz
 

Hi everyone: I was interested in getting your opinion on what you consider to be the top 3-5 KM platforms for traditional KM activities. I welcome your thoughts based on your experiences. Thanks. Jay Liebowitz

Jay Liebowitz, D.Sc.
Visiting Professor and MSBA Program Co-Director
Seton Hall University


Dan Ranta
 

Hi Jay.  Until I see something more effective (and I have not obviously seen everything...no one has) than what we did at GE, I will say that what we created as a team (with great customer input) at GE is the best I have ever seen.

Dan

On Tue, Oct 12, 2021 at 11:50 AM Jay Liebowitz <jay.liebowitz8@...> wrote:
Hi everyone:  I was interested in getting your opinion on what you consider to be the top 3-5 KM platforms for traditional KM activities.  I welcome your thoughts based on your experiences.  Thanks.  Jay Liebowitz

Jay Liebowitz, D.Sc.
Visiting Professor and MSBA Program Co-Director
Seton Hall University






--
Daniel Ranta
Mobile:  603 384 3308


Mohammad Hasanzadeh
 

Jay,
First of all I am very happy to meet you here. This is because I have started my investigation on knowledge management with your book “ Knowledge Management: Learning from Knowledge Engineering” when I was a young PhD candidate may be on 2004. Since then, I am working on KM as a trainer, consultant’ and author. 
My experience indicates that platforms such as SharePoint have caught much attentions from organizations. Platforms such as Content Management Systems and even Shared Content Developing Platforms were popular in organizations. Beside these international applications, many domestic system such as KMgate or so have been developed and helped enterprises to manage their organizational knowledge assets.
 Emergence of social media has revolutionized the industry and introduced a modern and easy-to-run platform of knowledge sharing. Thus tremendous and game-changing development persuaded the managers to employ ESN platforms which are very popular and have good inter-operability with BI and other analytic applications.
Regards
Mohammad


On Tuesday, October 12, 2021, Jay Liebowitz <jay.liebowitz8@...> wrote:
Hi everyone:  I was interested in getting your opinion on what you consider to be the top 3-5 KM platforms for traditional KM activities.  I welcome your thoughts based on your experiences.  Thanks.  Jay Liebowitz

Jay Liebowitz, D.Sc.
Visiting Professor and MSBA Program Co-Director
Seton Hall University






--
With best wishes
====================
Mohammad Hassanzadeh (Ph.D.)
Professor, Knowledge and Information Science (Knowledge Management)
Vice-Chancellor for Research and Technology Affairs, Faculty of Management and Economics, TMU
Editor-in-chief, Journal of Information Management. stim.qom.ac.ir
Editor-in-chief, International Journal of Digital Content Management (IJDCM). dcm.atu.ac.ir
Managing editor, International Journal of Knowledge Processing Studies (IJKPS) kps.artahub.ir 
Managing editor, International Journal of Learning Spaces Studies (IJLLS) lss.artahub.ir 
Head and Faculty member, Knowledge and Information science Dept.
Faculty of Management and Economics
Tarbiat Modares University, Tehran, Iran
Knowledge Management Senior Consultant


Raquel Balceiro
 

Hi, Jay,
At Petrobras, we have been using SharePoint and other Microsoft tools, such as Teams 
(for synchronous meetings and discussion forums).

Additionally, we use Facebook's Workplace as a space to
disseminate curated information.
The latter presents some difficulties, as we deal with the creation of a folksonomy.
A taxonomy would be much more appropriate. Also we have some difficulty in recovering
old information, since it works as a news feed.

Raquel
Raquel Balceiro

Academy of Corporate Governance, Compliance and Integrity

Petrobras

Brazil


Em ter., 12 de out. de 2021 às 14:50, Jay Liebowitz <jay.liebowitz8@...> escreveu:

Hi everyone:  I was interested in getting your opinion on what you consider to be the top 3-5 KM platforms for traditional KM activities.  I welcome your thoughts based on your experiences.  Thanks.  Jay Liebowitz

Jay Liebowitz, D.Sc.
Visiting Professor and MSBA Program Co-Director
Seton Hall University





Alison Jones
 

Hi Jay,

It depends what you mean by "top". Best or most used?

I've yet to work in an organisation which has a budget for a specific knowledge management platform. I am convinced that how the platform is set up, how the records in the platform are described etc is so much more important than the platform itself. Too many platforms will quite happily accept garbage in and as the idiom goes "garbage in, garbage out". Anyone who claims their platform will instantly manage your knowledge is a charlatan!

On that basis, I would say that SharePoint has to rank as a top knowledge management platform. It is widely available for a relatively reasonable cost and can be utilised for any number of activities (none of them perfectly but all of them in a good enough manner). If it is set up by a competent knowledge manager, it will go a long way to being the technological basis for traditional (and even some non traditional) knowledge management activities.

(And for me, technology is always just a KM tool. Relationships, trust building, curiosity and people are at the core of knowledge management. Easily said, really hard to do!)

Kind regards,
Alison

Alison Jones
Knowledge Manager
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-----Original Message-----
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Jay Liebowitz via groups.io
Sent: Wednesday, 13 October 2021 4:51 AM
To: main@sikm.groups.io
Cc: stangarfield@...
Subject: [SIKM] KM Platforms

Hi everyone: I was interested in getting your opinion on what you consider to be the top 3-5 KM platforms for traditional KM activities. I welcome your thoughts based on your experiences. Thanks. Jay Liebowitz

Jay Liebowitz, D.Sc.
Visiting Professor and MSBA Program Co-Director Seton Hall University





Retha Prinsloo
 

I tend to agree with Jay wrt technology as an enabler.
My primary experiece is with Microsoft SharePoint and Yammer. Although one can do very much with SP as it is a development platform, it all falls flat if the Term Store for both controlled vocabularies or entrerprise keywords are not maintained, when content is not harvested & curated and when the organisation does not dedicate budget or KM human resources to KM solutions like dedicated portals, indexes, lists and catalogues.
Another key skill required on the IT side is proper use of the search engine aʼnd search queries to leverage the power of search, e.g. to exclude certain content from results oŕ to harness the synonyms, acronyms & abbreviations that can be included in the Term Store.


Robert M. Taylor
 

So for traditional KM activities I'm going to take learning from experience, innovation, knowledge sharing and applying best practice (we all know what we mean - I find the contesting of that term tiresome). Straight away I'm going to YouTube and Wikipedia for knowledge sharing.

I'm esp impressed how YouTube has engaged the discretionary effort of so many people to voluntarily record and share their know how about the widest range of topics. There's something to learn from that, altho most of us work at a smaller scale than global and these ideas don't always catch up below internet-size.

For three of the four, learning, innovation and applying, I'm going to say the biggest platforms are time (free time, slack), budget, relaxed boundaries and bringing people together. So often I think time and budgets and where people have to be, what they have to be doing and how they're supposed to be doing are so constrained that all but the essential aspects of these elements are driven out: we're 100% in 'exploit' mode with little scope for 'explore', which is what these things need.

I think the whole world of standards and professional bodies has contributed a great deal to best practices, but I say that with caution because whilst some are evidence-based, some are just opinions writ large. Again, global platforms that we can learn from and somewhat emulate at smaller scale.

The big platforms I focus on are projects (first and foremost - but there again I've overwhelmingly worked in project-based environments), business processes, the management process, policies (in so far as they have an actual effect and are not just words), roles & skills, and, of course subject matter content and esp information: I'm pretty clear that KM is not the same as IM and equally clear that in KM we use IM/document management as a key platform.

If, on the other hand, your question was about what would more help the knowledge manager themself ... well, that was a closing thought that I haven't concluded on yet!


Nick Milton
 

If by “top 3 to 5” you mean the most popular, then our survey data shows the following:

 

Technology brand

Number of users 2020

% 2020

%2017

%2014

SharePoint customised

98

47%

48%

50%

SharePoint "out of the box"

96

46%

35%

39%

In-house tools

73

35%

28%

28%

Yammer

44

21%

21%

16%

SAP

27

13%

10%

11%

Confluence

24

12%

11%

5%

MS suite

24

12%

1%

1%

SalesForce

19

9%

7%

8%

Drupal

16

8%

5%

5%

Jive

13

6%

7%

5%

MediaWiki

11

5%

4%

7%

Lotus

9

4%

3%

9%

Alfresco

8

4%

1%

4%

ServiceNow

7

3%

1%

0%

OpenText/LiveLink

6

3%

5%

7%

IBM Social Content Management

5

2%

1%

4%

Documentum

3

1%

1%

0%

Oracle

2

1%

2%

1%

Other (please specify)

62

30%

28%

20%

 

The “Other” field includes the following:

 

Appian, Documentum: Atlassian Jira, Liferay, MS Dynamics 365 (CRM): BBS :Blogtronix:  Bloomfire: Catálogos bibliográficos: CISCO: Customised Wiki from early 2000...: customized application: DRIVE: edoc2: ELGG: Exo platform and dspace for knowledge resources: Exo,dspace: FileSite: G Suite: IHS Markit Goldfire: iManage: iManage: iManage, First: IMAS: Imperia; OfficeNet 2: Interact, InMagic Presto, Google Groups: IQxCloud: Ivanti ITSM toolset: Jalios, Lync (for instant messaging): KA Synthesis: Knowledge Mill: Learning management system: Liferay: MangoApps, Bandcamp: Miro, GitLab: Mobile Learning: Moodle: Nintex - Promapp: no professional software: No software platform: No usamos: None of the above: None of the above: Not to be disclosed: Odoo & Google Site: OnBase, ProjectWise: OneNote: propia: Red social empresarial Alma: Redmine: Redmine y Redmine Wiki, WhatsApp, Mail: RightAnswers, BMC ITSM/SmartIT: Shared Drives: Shibumi, Proactive Office: Siemens Teamcenter, Vimeo: SINEQUA: Sinequa, Teams: Skype, Defense Collaboration Service: Tableau: TeamConnect: Telligent: Trello, google, chat: Verint: We are int he process of installing out of the box share point.: web, social media: Workplace: Zoho:

 

If by “Top 3 to 5” you mean “Best”, then you need to define what these traditional KM activities are.

 

From the survey, the figure below shows the most popular technology usages under the KM umbrella, and I suspect it would be difficult to find any technology which is “best” at more than 2 or 3 of these at any one time.

 

Nick

 

 

 

Hi everyone:  I was interested in getting your opinion on what you consider to be the top 3-5 KM platforms for traditional KM activities.  I welcome your thoughts based on your experiences.  Thanks.  Jay Liebowitz

Jay Liebowitz, D.Sc.
Visiting Professor and MSBA Program Co-Director
Seton Hall University




Jay Liebowitz
 

Thank you everyone for your helpful replies. Wishing you all well. Best regards. Jay


Sharon Wilson
 

At an Enterprise 2.0 conference, I was introduced to Andrew McAfee who was teaching at Harvard Business School at the time. He said when he asked his MBA classes if any of them had seen an effective knowledge management system, the consultants from BCG raised their hands. I helped create that system - the first, second, third+ iterations of it. It was a relational database with a few template pages and a search engine. We did it inexpensively leveraging existing software licenses and the company continues to benefit from that foundation.