November 2021 SIKM Call: Cayly Dixon - Expert Knowledge Transfer #monthly-call #knowledge-transfer

Stan Garfield

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EST. Note that the US is now back on Standard Time.

  • November 23, 2021 SIKM Call: Cayly Dixon, Madelyn Blair, Kate Pugh, and John Hovell - Expert Knowledge Transfer: Reflections and Panel Discussion
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Stan Garfield

Today we held our 195th monthly call. Thanks to Cayly for presenting and hosting the discussion; to Kate, Madelyn and John for being on the panel; to those who posted in the chat; and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call.

Group Chat

[11/23/2021 11:00:02 AM] John Hovell:

[11/23/2021 11:01:39 AM] Katrina Pugh: Hello, everyone, from Maine.

[11/23/2021 11:05:39 AM] Stan Garfield: Profile of Dorothy Leonard

[11/23/2021 11:05:39 AM] Stan Garfield: Profile that includes Kate and Madelyn

[11/23/2021 11:10:44 AM] Stan Garfield: Knowledge Transfer hashtag in SIKM

[11/23/2021 11:23:28 AM] Andrew Trickett: A question for the panel Looking at the slide deck- it implies that a lot of the work takes place within an office setting. What changes are you seeing as hybrid working or even very flexible working when people are very rarely in an office.

[11/23/2021 11:24:18 AM] Cayly Dixon: Thanks Andrew

[11/23/2021 11:40:02 AM] Katrina Pugh: Yes, this was an amazing chapter -- called "sitting in the white space" (Courageous questions). The book is called Smarter Innovation, and John has a chapter on knowledge-elicitation with nexperts, too.

[11/23/2021 11:40:16 AM] John Hovell: @Andrew, saw your question about hybrid work and changes.... building on what @Madelyn is saying now... what stands out for me is individual and group comfort with technology (or not), e.g., how much time does it take to get comfy with the tech (to really get into conversation and work)

[11/23/2021 11:40:30 AM] Andrew Trickett: Up to a point Lord Copper there are also cultural constraints. We have issues with colleagues in Asia not using forums to ask questions- they use private channels that aren't firm wide to ask questions.

[11/23/2021 11:42:27 AM] Madelyn Blair: @Andrew, When I worked in China,  I was able to reframe what asking questions means, and it opened them up to doing so. It was amazing to watch.

[11/23/2021 11:43:24 AM] Stan Garfield: Link to the book being mentioned

[11/23/2021 11:45:15 AM] Tim Powell: Yes, John!  The business case must be there!  And clear!  But you knew that...

[11/23/2021 11:45:31 AM] Madelyn Blair:

[11/23/2021 11:49:25 AM] Tim Powell: Asking the right questions is the key!  Finding the answers is then pretty easy.

[11/23/2021 11:49:53 AM] Derek Bostic: Agreed Tim! The questions are so critical.

[11/23/2021 11:50:03 AM] Tim Powell: And asking the questions right, as you said, Madelyn.

[11/23/2021 11:50:03 AM] Tim Powell: And asking the questions right, as you said, Madelyn.

[11/23/2021 11:50:22 AM] Andrew Trickett: This link based on what @Madelyn said may be this one from the UK.

[11/23/2021 11:51:13 AM] Derek Bostic: Madelyn your question around “who do you go to for …” is often a question we use in active ONA. We look for trust & frequency.

[11/23/2021 11:52:14 AM] Madelyn Blair: @Derek, you are so right about trust -- and a curious nature.

[11/23/2021 11:55:04 AM] Tim Powell: I've come to the conclusion that ALL knowledge is tacit.  We pull out the little streams in the form of information -- words, databases, and so on -- using these techniques you are describing.  But confusing K and I is the basis of a lot of misunderstandings. -- and opportunities, if you understand and address the differences.  IMO, YMMV.

[11/23/2021 11:57:11 AM] Cayly Dixon: @Tim, it's interesting to reframe our understanding of knowledge this way!

[11/23/2021 11:59:02 AM] Andrew Trickett: Knowledge is tacit but also based on what @Katrina said its going to be not only PKM but also CKM - and how thoise two overlap.

[11/23/2021 11:59:24 AM] Tim Powell: Thanks, Cayly.  And thanks to you and Kate, Madelyn, and John for an interesting discussion!

[11/23/2021 11:59:42 AM] John Hovell: thanks all! :)

[11/23/2021 12:00:38 PM] Madelyn Blair: Big appreciation to all.

[11/23/2021 12:00:44 PM] Ninez: Thanks to all for the interesting discussion!

[11/23/2021 12:00:58 PM] Katrina Pugh: Happy Thanksgiving to US people!

[11/23/2021 12:01:00 PM] Retha Prinsloo: Thank you! Much appreciated :)

[11/23/2021 12:01:02 PM] Derek Bostic: Hilarious Stan

[11/23/2021 12:01:11 PM] Tim Powell: bye

[11/23/2021 12:01:27 PM] Katrina Pugh: Thanks, Cayly, Stan, John, Madelyn!

[11/23/2021 12:01:31 PM] Andrew Trickett: Bye have a good thanksgiving all from across the pond