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Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Martin Dugage
 

Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:
  • to maintain ongoing exchanges
  • to hire them as subject matter expert to give a mastercourse
  • to keep them in the loop of some of its projects as project reviewers, 
  • to invite them as occasional guests in its online or face-to-face workshops, 
  • to use them as contributors on some defined groups on its collaboration platforms
  • etc. 
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"

Tim Powell
 

Dear Martin,

 

I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/

 

Kind regards,

 

Tim

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

Dear KMers

I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.

I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:

·         to maintain ongoing exchanges

·         to hire them as subject matter expert to give a mastercourse

·         to keep them in the loop of some of its projects as project reviewers, 

·         to invite them as occasional guests in its online or face-to-face workshops, 

·         to use them as contributors on some defined groups on its collaboration platforms

·         etc. 

along with the associated legal, technical and economic framework.

If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.

Many thanks and happy new year again!

Best Regards

--

Martin ROULLEAUX DUGAGE

MOPSOS

"you train for certainty and educate for uncertainty"

Murray Jennex
 

I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex


-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Dear Martin,
 
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
 
Kind regards,
 
Tim
 
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |
New York City, USA  |  TEL +1.212.243.1200 | 
SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |
 
 
From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:
·         to maintain ongoing exchanges
·         to hire them as subject matter expert to give a mastercourse
·         to keep them in the loop of some of its projects as project reviewers, 
·         to invite them as occasional guests in its online or face-to-face workshops, 
·         to use them as contributors on some defined groups on its collaboration platforms
·         etc. 
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"

PDF
Jennex_Vine_2014.pdf

Natasha Kwiatkowski
 

Murray - this is a great paper. Thanks for sharing. 

And Martin thanks for starting this thread. This is a subject that I am currently focusing on. If anyone will be at the OLA Super Conference in Toronto next month, I will be presenting a poster on capturing tacit knowledge from retiring employees.

Cheers

Murray Jennex
 

Thanks Natasha!...murray


-----Original Message-----
From: Natasha Kwiatkowski <natasha.kwiatkowski@...>
To: main@SIKM.groups.io
Sent: Fri, Jan 6, 2023 7:39 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Murray - this is a great paper. Thanks for sharing. 

And Martin thanks for starting this thread. This is a subject that I am currently focusing on. If anyone will be at the OLA Super Conference in Toronto next month, I will be presenting a poster on capturing tacit knowledge from retiring employees.

Cheers

RupertLescott
 

Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.
cheers,
Rupert

Bart Verheijen
 

Martin and Rupert,

I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). 
They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). 
The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.

Bart

Bart Verheijen
+31 6 19 342 603






Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:

Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.
cheers,
Rupert

Murray Jennex
 

This has also been my experience in all the knowledge retention/transfer efforts I've been involved in, the docs are stored and rarely read or used but the stories live in in the minds of the participants....murray jennex


-----Original Message-----
From: Bart Verheijen <bart.verheijen@...>
To: main@sikm.groups.io
Sent: Sat, Jan 7, 2023 12:46 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer

Martin and Rupert,

I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). 
They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). 
The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.

Bart

Bart Verheijen
+31 6 19 342 603






Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:
Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.
cheers,
Rupert

Nick Milton
 

Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)

 

 

Nick Milton
Knoco Ltd
www.knoco.com

www.facebook.com/knoco.ltd

www.linkedin.com/company/knoco-ltd
mobile +44 (0)7803 592947

email nick.milton@...

blog  www.nickmilton.com

twitter @nickknoco

Author of the recent book - "The Knowledge Manager’s Handbook"

"Ambition without knowledge is like a boat on dry land." 
--Mark Lee

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47
To: main@sikm.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer

 

Martin and Rupert,

 

I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). 

They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). 

The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.

 

Bart

 

Bart Verheijen
+31 6 19 342 603




 

 

Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:

Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.
cheers,
Rupert

Chris Collison
 

Hi Bart,
Building on Nick and Rupert’s points re ROCK, here is a 20 min video interview with Carla Newman, a one-time ROCK interviewer at Shell. Worth a watch – courtesy of a roundtable event organised Patrick Lambe‘s Straits Knowledge.

Cheers,

Chris

 

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Nick Milton <nick.milton@...>
Date: Saturday, 7 January 2023 at 13:28
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer

Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)

 

 

Nick Milton
Knoco Ltd
www.knoco.com

www.facebook.com/knoco.ltd

www.linkedin.com/company/knoco-ltd
mobile +44 (0)7803 592947

email nick.milton@...

blog  www.nickmilton.com

twitter @nickknoco

Author of the recent book - "The Knowledge Manager’s Handbook"

"Ambition without knowledge is like a boat on dry land." 
--Mark Lee

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47
To: main@sikm.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer

 

Martin and Rupert,

 

I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). 

They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). 

The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.

 

Bart

 

Bart Verheijen
+31 6 19 342 603





 

 

Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:

Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.
cheers,
Rupert

Douglas Weidner
 

Dear Martin, Tim, Murray, et al,

KMI's Instructor John Hovell, besides teaching our CKM Workshop, also teaches a Certified Knowledge Specialist (CKS) course on Knowledge Transfer and Retention (KT&R).

It is a perfected technique with outstanding 'Critical Knowledge' transfer results.  It was originally developed for retiring experts in the defense industry, but has been expanded outside DoD and for even more general K Transfer, but I'll let him, as the expert, describe it.

In the meantime, you can visit our web site (www.kminstitute.org) to see a description.

Best New Year wishes.
Douglas Weidner
Chief CKM Instructor,
Exec Chairman, KM Institute.



On Thu, Jan 5, 2023 at 8:26 PM Murray Jennex via groups.io <murphjen=aol.com@groups.io> wrote:
I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex


-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Dear Martin,
 
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
 
Kind regards,
 
Tim
 
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |
New York City, USA  |  TEL +1.212.243.1200 | 
 
 
From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:
·         to maintain ongoing exchanges
·         to hire them as subject matter expert to give a mastercourse
·         to keep them in the loop of some of its projects as project reviewers, 
·         to invite them as occasional guests in its online or face-to-face workshops, 
·         to use them as contributors on some defined groups on its collaboration platforms
·         etc. 
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"

Dave Snowden
 

It is interesting - saw something similar in NASA
The approach focuses on structure and curation rather than scalability of narrative (other than by tacit transfer)





Prof Dave Snowden

Director & Founder - The Cynefin Centre 
CSO - The Cynefin Company
Social Media: snowded
dave.snowden@...
thecynefin.co



On 7 Jan 2023, at 14:32, Chris Collison <chris.collison@...> wrote:

Hi Bart,
Building on Nick and Rupert’s points re ROCK, here is a 20 min video interviewwith Carla Newman, a one-time ROCK interviewer at Shell. Worth a watch – courtesy of a roundtable event organised Patrick Lambe‘s Straits Knowledge.
Cheers,
Chris
 

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Nick Milton <nick.milton@...>
Date: Saturday, 7 January 2023 at 13:28
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer

Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)
 
 
Nick Milton
Knoco Ltd
www.knoco.com
www.linkedin.com/company/knoco-ltd 
mobile +44 (0)7803 592947
twitter @nickknoco
Author of the recent book - "The Knowledge Manager’s Handbook"
"Ambition without knowledge is like a boat on dry land."  
--Mark Lee
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47
To: main@sikm.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer
 
Martin and Rupert,
 
I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). 
They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). 
The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.
 
Bart
 
Bart Verheijen
+31 6 19 342 603





 
 
Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:
Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.
cheers,
Rupert 


Murray Jennex
 

yes, the utility industry is similar to nasa....murray


-----Original Message-----
From: Dave Snowden via groups.io <snowded@...>
To: main@sikm.groups.io <main@SIKM.groups.io>
Sent: Sun, Jan 8, 2023 1:56 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer

It is interesting - saw something similar in NASA
The approach focuses on structure and curation rather than scalability of narrative (other than by tacit transfer)





Prof Dave Snowden

Director & Founder - The Cynefin Centre 
CSO - The Cynefin Company
Social Media: snowded
dave.snowden@...
thecynefin.co



On 7 Jan 2023, at 14:32, Chris Collison <chris.collison@...> wrote:

Hi Bart,
Building on Nick and Rupert’s points re ROCK, here is a 20 min video interviewwith Carla Newman, a one-time ROCK interviewer at Shell. Worth a watch – courtesy of a roundtable event organised Patrick Lambe‘s Straits Knowledge.
Cheers,
Chris
 
From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Nick Milton <nick.milton@...>
Date: Saturday, 7 January 2023 at 13:28
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer
Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)
 
 
Nick Milton
Knoco Ltd
www.knoco.com
www.linkedin.com/company/knoco-ltd 
mobile +44 (0)7803 592947
twitter @nickknoco
Author of the recent book - "The Knowledge Manager’s Handbook"
"Ambition without knowledge is like a boat on dry land."  
--Mark Lee
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47
To: main@sikm.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer
 
Martin and Rupert,
 
I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). 
They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). 
The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.
 
Bart
 
Bart Verheijen
+31 6 19 342 603




 
 
Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:
Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.
cheers,
Rupert 

Robert M. Taylor
 

This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?

Nick Milton
 

There are three things that worry me about relying too much on retiree networks:

 

  1. The treacherous nature of human memory
  2. The fact that the retirees, once they retire, immediately become non-current in their knowledge. They retain the knowledge of the past, not the current, activities
  3. Their lack of access (they shouldn’t have access) to the confidential company files that act as memory-joggers

 

So the networks may work as a short term solution, but then become a risk

 

Nick Milton
Knoco Ltd

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08
To: main@SIKM.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?

Tim Powell
 

Thanks Murray, I will read this carefully. 

 

Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis.  Waiting for a separation event, as you point out, invites other problems.

 

tp

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:26 PM
To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Dear Martin,

 

I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/

 

Kind regards,

 

Tim

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

 

 

From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

Dear KMers

I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.

I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:

·         to maintain ongoing exchanges

·         to hire them as subject matter expert to give a mastercourse

·         to keep them in the loop of some of its projects as project reviewers, 

·         to invite them as occasional guests in its online or face-to-face workshops, 

·         to use them as contributors on some defined groups on its collaboration platforms

·         etc. 

along with the associated legal, technical and economic framework.

If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.

Many thanks and happy new year again!

Best Regards

--

Martin ROULLEAUX DUGAGE

MOPSOS

"you train for certainty and educate for uncertainty"

Tim Powell
 

All valid points, Nick.

 

tp

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of Nick Milton <nick.milton@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Wednesday, January 11, 2023 at 7:02 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

There are three things that worry me about relying too much on retiree networks:

 

1)      The treacherous nature of human memory

2)      The fact that the retirees, once they retire, immediately become non-current in their knowledge. They retain the knowledge of the past, not the current, activities

3)      Their lack of access (they shouldn’t have access) to the confidential company files that act as memory-joggers

 

So the networks may work as a short term solution, but then become a risk

 

Nick Milton
Knoco Ltd

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08
To: main@SIKM.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?

Chris Leljdal
 

Hello Tim,

Will do, I had to find it in my files.  I will get it to you today.

Chris Leljedal 

On Wed, Jan 11, 2023, 10:22 Tim Powell <tim.powell@...> wrote:

Thanks Murray, I will read this carefully. 

 

Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis.  Waiting for a separation event, as you point out, invites other problems.

 

tp

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen=aol.com@groups.io>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:26 PM
To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Dear Martin,

 

I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/

 

Kind regards,

 

Tim

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

 

 

From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

Dear KMers

I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.

I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:

·         to maintain ongoing exchanges

·         to hire them as subject matter expert to give a mastercourse

·         to keep them in the loop of some of its projects as project reviewers, 

·         to invite them as occasional guests in its online or face-to-face workshops, 

·         to use them as contributors on some defined groups on its collaboration platforms

·         etc. 

along with the associated legal, technical and economic framework.

If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.

Many thanks and happy new year again!

Best Regards

--

Martin ROULLEAUX DUGAGE

MOPSOS

"you train for certainty and educate for uncertainty"

Murray Jennex
 

I agree with you Nick, but having them available for history is the key thing. I wouldn't rely on them to know how to do the job now, but to provide insight into what has worked and what didn't work and why. And of course this varies with the type of organization, engineering organizations (of all types) are more apt to benefit than say sales organizations. The risk is in not understanding the limitations of past knowledge and this is true be it retiree knowledge or captured knowledge....murray jennex


-----Original Message-----
From: Nick Milton <nick.milton@...>
To: main@SIKM.groups.io
Sent: Wed, Jan 11, 2023 4:01 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

There are three things that worry me about relying too much on retiree networks:
 
  1. The treacherous nature of human memory
  2. The fact that the retirees, once they retire, immediately become non-current in their knowledge. They retain the knowledge of the past, not the current, activities
  3. Their lack of access (they shouldn’t have access) to the confidential company files that act as memory-joggers
 
So the networks may work as a short term solution, but then become a risk
 
Nick Milton
Knoco Ltd

 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08
To: main@SIKM.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?

Murray Jennex
 

totally agree with you Tim, our real finding (although somewhat hidden) is as you say, harvest continually....murray


-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Wed, Jan 11, 2023 7:22 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Thanks Murray, I will read this carefully. 
 
Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis.  Waiting for a separation event, as you point out, invites other problems.
 
tp
 
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |
New York City, USA  |  TEL +1.212.243.1200 | 
SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |
 
 
From: <main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:26 PM
To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
Dear Martin,
 
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
 
Kind regards,
 
Tim
 
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |
New York City, USA  |  TEL +1.212.243.1200 | 
 
 
From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:
·         to maintain ongoing exchanges
·         to hire them as subject matter expert to give a mastercourse
·         to keep them in the loop of some of its projects as project reviewers, 
·         to invite them as occasional guests in its online or face-to-face workshops, 
·         to use them as contributors on some defined groups on its collaboration platforms
·         etc. 
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"

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