Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
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Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"
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Tim Powell
Dear Martin,
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face. Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points: https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
Kind regards,
Tim
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge | New York City, USA | TEL +1.212.243.1200 | SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |
From:
<main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Dear KMers I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people. I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective: · to maintain ongoing exchanges · to hire them as subject matter expert to give a mastercourse · to keep them in the loop of some of its projects as project reviewers, · to invite them as occasional guests in its online or face-to-face workshops, · to use them as contributors on some defined groups on its collaboration platforms · etc. along with the associated legal, technical and economic framework. If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know. Many thanks and happy new year again! Best Regards -- Martin ROULLEAUX DUGAGE MOPSOS "you train for certainty and educate for uncertainty" |
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Murray Jennex
I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex -----Original Message-----
From: Tim Powell <tim.powell@...> To: main@SIKM.groups.io <main@SIKM.groups.io> Sent: Thu, Jan 5, 2023 8:33 am Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer Dear Martin,
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face. Here’s a summary of my recommendations to them, which may give
you some ideas – though you have already hit on some of my points:
https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
Kind regards,
Tim
New York City, USA
| TEL +1.212.243.1200
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From:
<main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io> Date: Thursday, January 5, 2023 at 8:11 AM To: "main@SIKM.groups.io" <main@SIKM.groups.io> Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help
of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously
leveraged technology to organize the community of its expert alumni, with the objective:
·
to maintain ongoing exchanges
·
to hire them as subject matter expert to give a mastercourse
·
to keep them in the loop of some of its projects as project reviewers,
·
to invite them as occasional guests in its online or face-to-face workshops,
·
to use them as contributors on some defined groups on its collaboration platforms
·
etc.
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"
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Murray - this is a great paper. Thanks for sharing.
And Martin thanks for starting this thread. This is a subject that I am currently focusing on. If anyone will be at the OLA Super Conference in Toronto next month, I will be presenting a poster on capturing tacit knowledge from retiring employees. Cheers |
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Murray Jennex
Thanks Natasha!...murray -----Original Message-----
From: Natasha Kwiatkowski <natasha.kwiatkowski@...> To: main@SIKM.groups.io Sent: Fri, Jan 6, 2023 7:39 am Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer Murray - this is a great paper. Thanks for sharing.
And Martin thanks for starting this thread. This is a subject that I am currently focusing on. If anyone will be at the OLA Super Conference in Toronto next month, I will be presenting a poster on capturing tacit knowledge from retiring employees. Cheers |
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Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure. Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact. cheers, Rupert |
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Bart Verheijen
Martin and Rupert, I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees. Bart Bart Verheijen +31 6 19 342 603 Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>: Hi Martin, |
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Murray Jennex
This has also been my experience in all the knowledge retention/transfer efforts I've been involved in, the docs are stored and rarely read or used but the stories live in in the minds of the participants....murray jennex -----Original Message-----
From: Bart Verheijen <bart.verheijen@...> To: main@sikm.groups.io Sent: Sat, Jan 7, 2023 12:46 am Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer Martin and Rupert,
I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work).
They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc).
The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.
Bart
Bart Verheijen
+31 6 19 342 603 Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:
Hi Martin, |
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Nick Milton
Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)
Nick Milton www.linkedin.com/company/knoco-ltd email nick.milton@... blog www.nickmilton.com twitter @nickknoco Author of the recent book - "The Knowledge Manager’s Handbook" "Ambition without knowledge is like a boat on dry land."
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47 To: main@sikm.groups.io Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer
Martin and Rupert,
I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.
Bart
Bart Verheijen
Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:
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Chris Collison
Hi Bart, Cheers, Chris
From:
main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Nick Milton <nick.milton@...> Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)
Nick Milton www.linkedin.com/company/knoco-ltd
email nick.milton@... blog www.nickmilton.com twitter @nickknoco Author of the recent book - "The Knowledge Manager’s Handbook" "Ambition without knowledge is like a boat on dry land."
From: main@SIKM.groups.io <main@SIKM.groups.io>
On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47 To: main@sikm.groups.io Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer
Martin and Rupert,
I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.
Bart
Bart Verheijen
Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:
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Douglas Weidner
Dear Martin, Tim, Murray, et al, KMI's Instructor John Hovell, besides teaching our CKM Workshop, also teaches a Certified Knowledge Specialist (CKS) course on Knowledge Transfer and Retention (KT&R). It is a perfected technique with outstanding 'Critical Knowledge' transfer results. It was originally developed for retiring experts in the defense industry, but has been expanded outside DoD and for even more general K Transfer, but I'll let him, as the expert, describe it. In the meantime, you can visit our web site (www.kminstitute.org) to see a description. Best New Year wishes. Douglas Weidner Chief CKM Instructor, Exec Chairman, KM Institute.
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Dave Snowden
It is interesting - saw something similar in NASA
toggle quoted message
Show quoted text
The approach focuses on structure and curation rather than scalability of narrative (other than by tacit transfer)
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Murray Jennex
yes, the utility industry is similar to nasa....murray -----Original Message-----
From: Dave Snowden via groups.io <snowded@...> To: main@sikm.groups.io <main@SIKM.groups.io> Sent: Sun, Jan 8, 2023 1:56 am Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer It is interesting - saw something similar in NASA
The approach focuses on structure and curation rather than scalability of narrative (other than by tacit transfer)
Hi Bart,
Building on Nick and Rupert’s points re ROCK, here is a 20 min video interviewwith Carla Newman, a one-time ROCK interviewer at Shell. Worth a watch – courtesy of a roundtable event organised Patrick Lambe‘s Straits Knowledge. Cheers,
Chris
From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Nick Milton <nick.milton@...>
Date: Saturday, 7 January 2023 at 13:28 To: main@SIKM.groups.io <main@SIKM.groups.io> Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)
Nick Milton
Knoco Ltd www.knoco.com www.linkedin.com/company/knoco-ltd
mobile +44 (0)7803 592947 email nick.milton@...
blog www.nickmilton.com
twitter @nickknoco
"Ambition without knowledge is like a boat on dry land."
--Mark Lee From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47 To: main@sikm.groups.io Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer Martin and Rupert,
I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work).
They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc).
The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.
Bart
Bart Verheijen
+31 6 19 342 603 Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:
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This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?
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Nick Milton
There are three things that worry me about relying too much on retiree networks:
So the networks may work as a short term solution, but then become a risk
Nick Milton
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08 To: main@SIKM.groups.io Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network? |
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Tim Powell
Thanks Murray, I will read this carefully.
Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis. Waiting for a separation event, as you point out, invites other problems.
tp
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge | New York City, USA | TEL +1.212.243.1200 | SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |
From:
<main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen@...>
I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of
tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined
the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be
leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray
jennex -----Original Message-----
From: Tim Powell <tim.powell@...> To: main@SIKM.groups.io <main@SIKM.groups.io> Sent: Thu, Jan 5, 2023 8:33 am Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer Dear Martin,
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face. Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points: https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
Kind regards,
Tim
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge | New York City, USA | TEL +1.212.243.1200 | SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |
From:
<main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Dear KMers I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people. I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective: · to maintain ongoing exchanges · to hire them as subject matter expert to give a mastercourse · to keep them in the loop of some of its projects as project reviewers, · to invite them as occasional guests in its online or face-to-face workshops, · to use them as contributors on some defined groups on its collaboration platforms · etc. along with the associated legal, technical and economic framework. If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know. Many thanks and happy new year again! Best Regards -- Martin ROULLEAUX DUGAGE MOPSOS "you train for certainty and educate for uncertainty" |
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Tim Powell
All valid points, Nick.
tp
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge | New York City, USA | TEL +1.212.243.1200 | SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |
From:
<main@SIKM.groups.io> on behalf of Nick Milton <nick.milton@...>
There are three things that worry me about relying too much on retiree networks:
1) The treacherous nature of human memory 2) The fact that the retirees, once they retire, immediately become non-current in their knowledge. They retain the knowledge of the past, not the current, activities 3) Their lack of access (they shouldn’t have access) to the confidential company files that act as memory-joggers
So the networks may work as a short term solution, but then become a risk
Nick Milton
From: main@SIKM.groups.io <main@SIKM.groups.io>
On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08 To: main@SIKM.groups.io Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network? |
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Chris Leljdal
Hello Tim, Will do, I had to find it in my files. I will get it to you today. Chris Leljedal On Wed, Jan 11, 2023, 10:22 Tim Powell <tim.powell@...> wrote:
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Murray Jennex
I agree with you Nick, but having them available for history is the key thing. I wouldn't rely on them to know how to do the job now, but to provide insight into what has worked and what didn't work and why. And of course this varies with the type of organization, engineering organizations (of all types) are more apt to benefit than say sales organizations. The risk is in not understanding the limitations of past knowledge and this is true be it retiree knowledge or captured knowledge....murray jennex -----Original Message-----
From: Nick Milton <nick.milton@...> To: main@SIKM.groups.io Sent: Wed, Jan 11, 2023 4:01 am Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer There are three things that worry me about relying too much on retiree networks:
So the networks may work as a short term solution, but then become a risk
Nick Milton
Knoco Ltd From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08 To: main@SIKM.groups.io Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?
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Murray Jennex
totally agree with you Tim, our real finding (although somewhat hidden) is as you say, harvest continually....murray -----Original Message-----
From: Tim Powell <tim.powell@...> To: main@SIKM.groups.io <main@SIKM.groups.io> Sent: Wed, Jan 11, 2023 7:22 am Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer Thanks Murray, I will read this carefully.
Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis. Waiting for a separation event, as you point out, invites other problems.
tp
New York City, USA
| TEL +1.212.243.1200
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From:
<main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io> Date: Thursday, January 5, 2023 at 8:26 PM To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io> Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of
tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined
the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be
leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray
jennex
-----Original Message-----
From: Tim Powell <tim.powell@...> To: main@SIKM.groups.io <main@SIKM.groups.io> Sent: Thu, Jan 5, 2023 8:33 am Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer Dear Martin,
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently
face. Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:
https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
Kind regards,
Tim
New York City, USA
| TEL +1.212.243.1200
|
From:
<main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io> Date: Thursday, January 5, 2023 at 8:11 AM To: "main@SIKM.groups.io" <main@SIKM.groups.io> Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring
experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their
departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure.
But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:
·
to maintain ongoing exchanges
·
to hire them as subject matter expert to give a mastercourse
·
to keep them in the loop of some of its projects as project reviewers,
·
to invite them as occasional guests in its online or face-to-face workshops,
·
to use them as contributors on some defined groups on its collaboration platforms
·
etc.
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"
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