December 2022 SIKM Call: Andrew Muras - Lessons Learned that Work: The Case for Case-Based Learning #monthly-call #lessons-learned #learning

Stan Garfield

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  • December 20, 2022 SIKM Call: Andrew Muras - Lessons Learned that Work: The Case for Case-Based Learning
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Stan Garfield

Today we held our 208th monthly call. Thanks to Andrew for presenting, to those who spoke up and posted in the chat, and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call:
Group Chat

*Barbara Fillip*, 12/20/2022 8:08 AM: Databases of LL require reducing lessons to text out of context and makes them potentially dangerous.

*Tim Powell*, 12/20/2022 8:52 AM: Terrific work and presentation!  Avoids many of the typical pitfalls of LL.  Thanks Andrew and Stan.

*Joitske Hulsebosch*, 12/20/2022 8:09 AM: is in all failures the focus on content not relations?

*Joitske Hulsebosch*, 12/20/2022 8:09 AM: or conversations

*Matthew Morrow*, 12/20/2022 8:10 AM: Working for an engineering firm as well, legal and liability aspects are a big concern with lesson capture, as typically the least capable technical writer is the one tasked with putting the lesson into the system and once its in the system it is discoverable.

*Matthew Morrow*, 12/20/2022 8:10 AM: In the Database approach

*Martin Dugage*, 12/20/2022 8:12 AM: In our company, Lessons learned files are not shared until they are reviewed by a committee.

*Barbara Fillip*, 12/20/2022 8:18 AM: This reminds me of the difference between lessons that need to be turned into new/adjusted processes/procedures so that everyone follows a process without fail, vs. lessons that require a lot of context analysis and critical thinking for decision-making.

*Barbara Fillip*, 12/20/2022 8:28 AM: NASA has done a lot of work around case-based learning.  It can be time consuming to develop the cases but it generates great conversations and memorable learning.

*Tim Powell*, 12/20/2022 8:32 AM: Interesting work.  Can you describe the process by which you decide which events are to be written as case studies?  Who decides "what matters"?

*Joitske Hulsebosch*, 12/20/2022 8:38 AM: good point

*Barbara Fillip*, 12/20/2022 8:38 AM: NASA NOAA-N Prime case study is/was used in new employee orientation for example.  It's a standard case that emphasizes how complacency can cost millions of dollars even when adequate processes are in place.

*Barbara Fillip*, 12/20/2022 8:39 AM: I have to leave but great conversation.

*Joitske Hulsebosch*, 12/20/2022 8:39 AM: I think with these case discussions you build a common practice

*John Hovell*, 12/20/2022 8:42 AM: similar to Joitske's comment: much kudos to Andrew and team... I find it exciting when KM continues to mature and grow... especially in areas like expertise location and lessons learned etc. where growth seems very possible

*Tom Short*, 12/20/2022 8:44 AM: do you track how many process or policy changes have been identified? implemented? as a result of CBL?

*Tom Short*, 12/20/2022 8:47 AM: measurable, verifiable!

*Tom Short*, 12/20/2022 8:48 AM: how many FTE to run the cbl machine? annual operating budget?

*Tom Short*, 12/20/2022 8:51 AM: what dept are you in? L&D?

*Tom Short*, 12/20/2022 8:51 AM: 👍

*Tim Powell*, 12/20/2022 8:52 AM: Terrific work and presentation!  Avoids many of the typical pitfalls of LL.  Thanks Andrew and Stan.

*Tom Short*, 12/20/2022 8:54 AM: does the online library get used much by others proactively looking for LLs?

*Matthew Morrow*, 12/20/2022 8:57 AM: Thanks Andrew & Stan!