Knowledge Management and Organization Development? #quality #HR-OD #governance
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John Hovell
Hi SIKM, hope to see you soon at KMWorld! |
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Hi John and SIKM folks - This is a great question and one I think about constantly. For me, it seems to start with the discussion around competencies that feel most central to the KM function, what parts of that I have most depth in, and where
we may have more depth in other parts of our organization . From there, it shifts over to a process of connecting with folks in other department who have or need similar competencies and figuring out how to best work together.
So for instance, in the case of change management (a key competency for many areas), there might be certain sub-competencies I feel most solid on (e.g., message development), and I might draw from these in discussions about a rollout partnership with folks
in IT who might not feel as quite as strong in that competency. Or alternatively, if I'm leading a project that ties in a lot with a function like Learning or Staff Development, and the project calls for kind of facilitation where they have deeper capacity,
I might ask if they'd be up for a collaboration where they bring that strength to the table. I think it all really comes down to knowing what you (and your KM function) most bring within the landscape of your organization, and always thinking about how best
to engage and work with others.
From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of John Hovell via groups.io <johnhovell@...>
Sent: Friday, September 30, 2022 6:43:54 AM To: main@SIKM.groups.io <main@SIKM.groups.io> Subject: [SIKM] Knowledge Management and Organization Development? #HR-OD
Hi SIKM, hope to see you soon at KMWorld! |
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Hi John,
in my 20 years of KM engagement, the main partner was Project Management Office first and Process Management second, both withing R&D. Innovation management for me is part of R&D. On third place was Corporate Communication. With these functions I have done my most successful KM projects between 1998 and 2022. Today, perhaps Quality Management could be a partner, because of the KM inclusion into ISO 2015 Update, ISO 30401 and DIN SPEC 91443. Several of my projects are published, some in English: https://www.aht.ch/publications/ Regards, Pavel
-- Dr. Pavel Kraus Präsident SKMF SWISS KNOWLEDGE MANAGEMENT FORUM www.skmf.net +41793965535 |
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Hi all,
Looking forward to the KMWorld connections, too!
I agree with everything that’s been said so far, and my team and I have partnered closely with or performed work in the areas of (within the KM scope):
I first heard the term “adjacent disciplines” as applied to KM by Lynda Braksiek, and I think (KM and KMers) often fill the white space BETWEEN adjacent disciplines.
Kim
Kim Glover Director, Knowledge Management & Social Learning | People and Culture P +1 281 405 7069 | M +1 832 472 2983
TechnipFMC
This email has been sent by, or on behalf of, TechnipFMC plc, a company registered in England and Wales with registered no. 09909709, and with its registered office address at Hadrian House, Wincomblee Road, Newcastle Upon Tyne, NE6 3PL, United Kingdom, or one of its subsidiaries.
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of
Pavel Kraus via groups.io
Sent: Friday, September 30, 2022 12:48 PM To: main@SIKM.groups.io Subject: Re: [SIKM] Knowledge Management and Organization Development? #HR-OD
Hi John,
-- Dr. Pavel Kraus Präsident SKMF SWISS KNOWLEDGE MANAGEMENT FORUM www.skmf.net +41793965535 |
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Hello everyone,
Me too I’m looking forward to meet KMers at KMWorld having missed it the last couple of years.
Answering John’s question. Both John and Kim’s list make sense. My experience having led or advise on many KM programs, it also varies by industries. Take manufacturing for example, Procurement, Logistics, QA, Finance are functions to partner with in addition to the one mentioned on Kim’s list.
In 2012, I discovered ADKAR model from Prosci and used it since then the Adoption and Change Management method. Applying the model will allow you to find all the functions to partner with.
Best
JC
From:
main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Kim Glover via groups.io <kim.glover@...> Hi all,
Looking forward to the KMWorld connections, too!
I agree with everything that’s been said so far, and my team and I have partnered closely with or performed work in the areas of (within the KM scope):
I first heard the term “adjacent disciplines” as applied to KM by Lynda Braksiek, and I think (KM and KMers) often fill the white space BETWEEN adjacent disciplines.
Kim
Kim Glover Director, Knowledge Management & Social Learning | People and Culture P +1 281 405 7069 | M +1 832 472 2983
TechnipFMC
This email has been sent by, or on behalf of, TechnipFMC plc, a company registered in England and Wales with registered no. 09909709, and with its registered office address at Hadrian House, Wincomblee Road, Newcastle Upon Tyne, NE6 3PL, United Kingdom, or one of its subsidiaries.
From: main@SIKM.groups.io <main@SIKM.groups.io>
On Behalf Of Pavel Kraus via groups.io
Sent: Friday, September 30, 2022 12:48 PM To: main@SIKM.groups.io Subject: Re: [SIKM] Knowledge Management and Organization Development? #HR-OD
Hi John,
-- Dr. Pavel Kraus Präsident SKMF SWISS KNOWLEDGE MANAGEMENT FORUM www.skmf.net +41793965535 |
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Robert L. Bogue
Jean-Claude –
I don’t know that I’d say that Prosci models are “the” answer, thought they are an answer. I’ve got a library of change models at https://confidentchangemanagement.com/change-models/ Most of them follow a predictable linear pattern that isn’t necessarily the case in reality.
I think that the edges are all fuzzy for me. What’s KM vs. CM? What is information architecture’s role in KM – or is it a content management / information management function?
I think we’re all trying to figure out how to enable people. We are talking about different roads to the same destination.
Rob
------------------- Robert L. Bogue O: (317) 844-5310 M: (317) 506-4977 Blog: http://www.thorprojects.com/blog Want to be confident about your change management efforts? https://ConfidentChangeManagement.com Are you burned out? https://ExtinguishBurnout.com can help you get out of it (for free)
From: main@SIKM.groups.io <main@SIKM.groups.io>
On Behalf Of Jean-Claude F. Monney via groups.io
Sent: Saturday, October 1, 2022 2:15 PM To: main@SIKM.groups.io Subject: Re: [SIKM] Knowledge Management and Organization Development? #HR-OD
Hello everyone,
Me too I’m looking forward to meet KMers at KMWorld having missed it the last couple of years.
Answering John’s question. Both John and Kim’s list make sense. My experience having led or advise on many KM programs, it also varies by industries. Take manufacturing for example, Procurement, Logistics, QA, Finance are functions to partner with in addition to the one mentioned on Kim’s list.
In 2012, I discovered ADKAR model from Prosci and used it since then the Adoption and Change Management method. Applying the model will allow you to find all the functions to partner with.
Best
JC
From:
main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Kim Glover via groups.io <kim.glover@...> Hi all,
Looking forward to the KMWorld connections, too!
I agree with everything that’s been said so far, and my team and I have partnered closely with or performed work in the areas of (within the KM scope):
I first heard the term “adjacent disciplines” as applied to KM by Lynda Braksiek, and I think (KM and KMers) often fill the white space BETWEEN adjacent disciplines.
Kim
Kim Glover Director, Knowledge Management & Social Learning | People and Culture P +1 281 405 7069 | M +1 832 472 2983
TechnipFMC
This email has been sent by, or on behalf of, TechnipFMC plc, a company registered in England and Wales with registered no. 09909709, and with its registered office address at Hadrian House, Wincomblee Road, Newcastle Upon Tyne, NE6 3PL, United Kingdom, or one of its subsidiaries.
From:
main@SIKM.groups.io <main@SIKM.groups.io>
On Behalf Of Pavel Kraus via groups.io
Hi John,
-- Dr. Pavel Kraus Präsident SKMF SWISS KNOWLEDGE MANAGEMENT FORUM www.skmf.net +41793965535 |
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Keith De La Rue
John - The work that I was doing meant that our KM team included functions that would normally be considered Internal Communications and Learning and Development. We also (to a limited extent) managed some of our own IT. So this reflects some of the items on Kim's list, and one of Pavel's. Our role was gathering, managing and transferring knowledge from several groups of Product Managers to a large B2B sales organisation. Our main goal was to ensure that we had a fully informed Sales Force, thus the methods and platforms we used could have been described as KM, Comms or L&D - we made no distinction. This also meant coordinating our activities with our adjacent Internal Comms and L&D teams - we had the clear demarcation of focussing only on product-related knowledge and info, thus we (usually) avoided any confusion in roles. I have previously shared a book chapter on how we did this - see it here: Regards, - Keith. ---------------------------- Keith De La Rue email: keith@... phone: +61 418 51 7676 blog: http://delarue.net/ ---------------------------- |
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Thanks Robert, Keith, Guy and others sharing insights around Knowledge, OD, shared resources, learning and education. I agree that many of us in these fields are trying to make a contribution to society coming in from related disciplines. #MeToo (in a positive use of the term😊).
Recently I facilitated a virtual program that was an experiential project-based learning around how to be more collaborative. This combined many aspects discussed in this thread, which I see as interdependent. I believe the best learning and development (whether that be for the individual, team or organisation) happens in this interactive social conversation based interactions, built around projects.
To support this Accelerated Collaboration Experience program(ACE), I created a series of 3-5 minute videos as “Conversation Starters”. These are designed to get people thinking and chatting about important aspects in knowledge/learning/social co-creation/leadership/community etc. with different aspects being introduced as the teams worked on their projects. The approach is very powerful because the participants apply the ideas at the time they are relevant to the project.
I have made all these videos (and some others) available on a YouTube Playlist as set of free education/development resources. So, although not “pure KM” (whatever that may be to you), some of these may assist you to trigger some “Conversations That Matter” in your own organisations. Enjoy (I recommend watching the 1 minute introduction one first for context): https://www.youtube.com/playlist?list=PLeqsNgzJnPotjBhDeLlScZrflDM4n-W1f
Dr Arthur Shelley Principal: www.IntelligentAnswers.com.au Founder: Organizational Zoo Ambassadors Network Mb. +61 413 047 408 Twitter: @Metaphorage LinkedIn: https://www.linkedin.com/in/arthurshelley/ Author: Becoming Adaptable Creative facilitation to develop yourself and transform cultures (2021) Earlier Books: KNOWledge SUCCESSion Sustained performance and capability growth through knowledge projects (2017) The Organizational Zoo (2007) & Being a Successful Knowledge Leader (2009)
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert L. Bogue
Sent: Sunday, 2 October 2022 6:33 AM To: main@SIKM.groups.io Subject: Re: [SIKM] Knowledge Management and Organization Development? #HR-OD
Jean-Claude –
I don’t know that I’d say that Prosci models are “the” answer, thought they are an answer. I’ve got a library of change models at https://confidentchangemanagement.com/change-models/ Most of them follow a predictable linear pattern that isn’t necessarily the case in reality.
I think that the edges are all fuzzy for me. What’s KM vs. CM? What is information architecture’s role in KM – or is it a content management / information management function?
I think we’re all trying to figure out how to enable people. We are talking about different roads to the same destination.
Rob
------------------- Robert L. Bogue O: (317) 844-5310 M: (317) 506-4977 Blog: http://www.thorprojects.com/blog Want to be confident about your change management efforts? https://ConfidentChangeManagement.com Are you burned out? https://ExtinguishBurnout.com can help you get out of it (for free)
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Jean-Claude F. Monney via groups.io
Hello everyone,
Me too I’m looking forward to meet KMers at KMWorld having missed it the last couple of years.
Answering John’s question. Both John and Kim’s list make sense. My experience having led or advise on many KM programs, it also varies by industries. Take manufacturing for example, Procurement, Logistics, QA, Finance are functions to partner with in addition to the one mentioned on Kim’s list.
In 2012, I discovered ADKAR model from Prosci and used it since then the Adoption and Change Management method. Applying the model will allow you to find all the functions to partner with.
Best
JC
From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Kim Glover via groups.io <kim.glover@...> Hi all,
Looking forward to the KMWorld connections, too!
I agree with everything that’s been said so far, and my team and I have partnered closely with or performed work in the areas of (within the KM scope):
I first heard the term “adjacent disciplines” as applied to KM by Lynda Braksiek, and I think (KM and KMers) often fill the white space BETWEEN adjacent disciplines.
Kim
Kim Glover Director, Knowledge Management & Social Learning | People and Culture P +1 281 405 7069 | M +1 832 472 2983
TechnipFMC
This email has been sent by, or on behalf of, TechnipFMC plc, a company registered in England and Wales with registered no. 09909709, and with its registered office address at Hadrian House, Wincomblee Road, Newcastle Upon Tyne, NE6 3PL, United Kingdom, or one of its subsidiaries.
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Pavel Kraus via groups.io
Hi John,
-- Dr. Pavel KrausPräsident SKMFSWISS KNOWLEDGE MANAGEMENT FORUMwww.skmf.net+41793965535 |
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Arthur, I like your question and think that KM requires an understanding of adjacent disciplines, which is a section in the KM ISO standard for a good reason. I wrote Story Thinking after realizing that we are wired for story but we have focused mainly on using story as a communication strategy (storytelling). When we look at story as an operational strategy, I mapped 40+ top change/learning models to see where they align directly with our sensemaking pattern and where they do not. It is interesting to see that we are drawn to the models that map to variations of story structure, for example, design thinking, flow, scientific method, cynefin. But the current change models are mainly prescriptive towards pushing out a desired change rather than providing a descriptive model of change for pulling us through. So I created a change model based on story thinking which includes best practices from the list. I will be facilitating a half-day workshop at KMWorld on Story Thinking with a focus on using it for KM strategies, so I hope to see some KMers there. Here are most of the models that have been mapped against story structure: ADDIE ADKAR Agile Methodology Appreciative Inquiry Bloom's Taxonomy Bridges’ Model CDIO Change Management (ACMP) Competence (un/conscious in/competence) Continual Improvement Critical Thinking Cynefin Framework (Snowden) Design Thinking Emotions Emotional Tension (organizational) Explanation Patterns (top 10) Fixing Flow (Mihaly Csikszentmihalyi) Hero's Journey Holmes’ Quote (simplicity, complexity, elegance) Human Performance (ISPI) Jugaad Innovation Kotter’s Model Kubler-Ross’ Model (grief sequence) Leading (transactional & transformational leadership) Learning (Kolb, behaviorism, cognitivism, constructivism) Lewin’s Model Mapping Cycle Memorizing (programmed instruction - Skinner) OODA (in-between codified and story structure) PDCA Policy-Making Project Management (PMI) Quad-Loop Learning (expanded double-loop for story) Research (basic and applied) Scientific Method Scientific Revolutions (Kuhn) SCR (McKinsey model) Scott/Jaffe’s Model Six Sigma DMAIC SOAP Notes (incomplete clinical model) Strategic Planning Storytelling Stages Thinking (fast and slow - Kahneman) Trust & Verify Waterfall Methodology All the best, Dr. John Lewis, Ed.D. Coach | Speaker | Author of “Story Thinking” 804-525-8429
“We cannot solve our problems with the same thinking we used when we created them.” – Albert Einstein www.amazon.com/author/drjohnlewis
On Mon, Oct 3, 2022 at 12:28 AM Arthur Shelley <arthur@...> wrote:
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Interesting question.
I see KM as T shaped; we have deep specialism in knowledge but need to have some basics in project management, change management, comms, l&d, IT, and OD skills to be a sucess. The bigger the company or project, the bigger the teams and therefore specialisms. In a very large company you might see KM strategists, community managers and KM systems folks in a KM team. Big orgs have bigger complexity. In a small company you might not have a KM team but a single person responsible for KM, information systems, and even librarianship or L&D as a role. Smaller projects need the basics covered well by a smaller team. So how do we best partner? I think the first thing to do is to understand enough about each of the displaces to know what you don't know, and develop an understanding of where you can do it, they can guide you, or you need them to lead. If you are in a big org, find meaty projects where you can work together and build a plan. In small teams, it's probably trying to find how to apply the basic concepts yourself.... and of course there are many spaces in between. This is probably a bit of a wishy washy answer but would be interested to hear your thoughts.... BTW. I also found the appendix in 30401 that defines adjacent disciplines to KM handy as a "this is what KM is not" guide. Boundaries are important! |
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Leif Edvinsson
You might also consider to see the Knowledge Flow as a dynamic Relational issue mån 3 okt. 2022 kl. 09:43 skrev Rory Huston <roryhuston@...>: Interesting question. |
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I like where Leif has taken this thread, as many KM discussions eventually lead to "I see KM as..." conversations. I find this topic insightful to get at the core mental model which different KMers operate from. Perhaps a paper or conference forum could spend more time to bring out these models and find valuable unions. As I looked at other domains of study, I saw that math does not try to say what it is and what it is not, as it is related to and can be connected to all other domains. While Bertrand Russell defined math simply as symbolic logic, to focus progress on symbolic logic itself, he did not exclude math from other domains. And so just as math is a particular lens from which to view all domains, in addition to a study of its own, this has been my view of knowledge management. It is not to say that KM is everything or one thing yet not other things, but that it is a particular lens that can be applied to all domains. And I have found this view easy to illustrate in application. It is a view that prefers we not leave epistemology in a stuffy philosophy course, but instead allow KM to become applied epistemology, to manage what we know and how we know, regardless of specific technologies or other domains of knowledge. This has been my view. I am interested to hear others as well. All the best, Dr. John Lewis, Ed.D. Coach | Speaker | Author of “Story Thinking” 804-525-8429
“We cannot solve our problems with the same thinking we used when we created them.” – Albert Einstein www.amazon.com/author/drjohnlewis
On Mon, Oct 3, 2022 at 3:46 AM Leif Edvinsson <leifedvinsson@...> wrote:
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On Mon, Oct 3, 2022 at 10:58 AM, John Lewis wrote:
It is a view that prefers we not leave epistemology in a stuffy philosophy course, but instead allow KM to become applied epistemology, to manage what we know and how we know, regardless of specific technologies or other domains of knowledge.Coincidentally, earlier today I posted a link to my 2019 article, Knowledge Management and Epistemology. |
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Very cool post Stan! Epistemology was called the First Philosophy by the great philosophers because all other domains of study rested upon our knowledge of knowledge itself. Now, sadly, as you found, there are books on creative memorization, but it is hard to find a comprehensive book related to learning. May I humbly offer Story Thinking to be added to your list? If someone wants to know how to learn, we need to ask them for which type: Rote or meaningful? Within AI, supervised or unsupervised? To perform what type of function, transactional or transformational, compliance or innovation, operations or research and development? For what type of thinking, fast or slow? Using what types of systems, answer-lookup or discovery? We can gain knowledge either way, but we gain understanding when we connect both approaches as they work together within the structure of story. It is a lost idea, making a comeback. A new idea found in neuroscience, and an idea as old as the Bible (Matthew 13:13). “You are IN a STORY, whether you know it or not.” — Carl Jung. On Mon, Oct 3, 2022 at 1:10 PM Stan Garfield <stangarfield@...> wrote: On Mon, Oct 3, 2022 at 10:58 AM, John Lewis wrote: |
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Hi Rory - When it comes to integrating KM and partnering with others, I think the kind of “wishy washy” approach you describe here seems exactly right and often what is most effective (or at least realistic). Especially with so much focus now
on digital, I imagine that in many of our orgs, the deepest capacity in a number of key “KM-adjascent” areas may actually be on the marketing or brand side - we just often face in different directions and speak a different
kind of language. The key I think is identifying those select projects or organizational need areas with most potential to get us thinking and working together.
From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Rory Huston via groups.io <roryhuston@...>
Sent: Monday, October 3, 2022 3:43:17 AM To: main@SIKM.groups.io <main@SIKM.groups.io> Subject: Re: [SIKM] Knowledge Management and Organization Development? #HR-OD #governance Interesting question.
I see KM as T shaped; we have deep specialism in knowledge but need to have some basics in project management, change management, comms, l&d, IT, and OD skills to be a sucess. The bigger the company or project, the bigger the teams and therefore specialisms. In a very large company you might see KM strategists, community managers and KM systems folks in a KM team. Big orgs have bigger complexity. In a small company you might not have a KM team but a single person responsible for KM, information systems, and even librarianship or L&D as a role. Smaller projects need the basics covered well by a smaller team. So how do we best partner? I think the first thing to do is to understand enough about each of the displaces to know what you don't know, and develop an understanding of where you can do it, they can guide you, or you need them to lead. If you are in a big org, find meaty projects where you can work together and build a plan. In small teams, it's probably trying to find how to apply the basic concepts yourself.... and of course there are many spaces in between. This is probably a bit of a wishy washy answer but would be interested to hear your thoughts.... BTW. I also found the appendix in 30401 that defines adjacent disciplines to KM handy as a "this is what KM is not" guide. Boundaries are important! |
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On Tue, Oct 4, 2022 at 12:42 AM, John Lewis wrote:
Now, sadly, as you found, there are books on creative memorization, but it is hard to find a comprehensive book related to learning. May I humbly offer Story Thinking to be added to your list?John, I updated my article to include your posts and a link to Story Thinking. |
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Leif Edvinsson
Very inspiring comment. How do we proceed with our Knowledge Flow? Best greetings Leif mån 3 okt. 2022 kl. 16:58 skrev John Lewis <johnlewisedd@...>:
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Douglas Weidner
🙂 More soon, but in Sarasota, recovering from hurricane.Ian. Douglas Weidner On Mon, Oct 3, 2022 at 10:58 AM John Lewis <johnlewisedd@...> wrote:
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Douglas Weidner
John, Always a substantive contribution. Douglas On Tue, Oct 4, 2022 at 12:42 AM John Lewis <johnlewisedd@...> wrote:
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Stan or Dave, can you explain the sentiment being expressed here? Haridimos Tsoukas’s books and papers (although at times he is a little too in the Ralph D. Stacey/George Herbert Mead camp). I ask because I've been reading Stacey lately, with affinity, and wondering what camp I may be falling into.... |
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