Hi Stan,

I really liked your 2-pager on KM. It really packs a lot of content
into a small space.

A book I read recently that I think is really quite good about
setting up and leading COPs is "Company Command" by Nancy Dixon.

It may overlap with Wenger's book (which I haven't read), but it is
short, easy to read, and full of good examples. The software package
used by Company Command and other U.S. Army COPs comes from a Canadian
(!) company called Tomoye.

My take-away from reading the book is that ENTHUSIASM and
PERSONALIZATION of communication between the facilitator and
contributors, especially new contributors, is a key success factor.
It also helps to know that material you share may actually save a
fellow soldier's life. I don't know how "regular businesses" can
inject this kind of urgency and importance into participating in
their COPs, but I'd love to hear some stories from anyone who has
done it or seen it done.

Cheers,
Bruce

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The link in the version posted by Chrysalis International has now been
fixed.

Also, I added more books, periodicals, blogs, and web sites to the
list, and the updated version has been posted at destinationKM
(http://www.destinationkm.com/ ) as "Setting up a KM Program"
(http://www.line56.com/articles/default.asp?ArticleID=7317&TopicID=10 ).

Regards,
Stan