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Reference or expertise on KCS #call-center
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Howie Cohen
Team, A friend is looking for some recommendations from anyone who has delivered or worked with a company to deliver KCS from initial startup through implementation. Any suggestions? Howie |
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Hi Howie,
Happy to chat with your friend. Have worked with organizations of all sizes to deliver KCS from startup to implementation. Once I understand his/her needs better, will be glad to make a recommendation if they would prefer someone else. Peace, Phil phil@... www.kleverinsight.com https://kleverinsight.com/case-study-hewlett-packard-enterprise/ |
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Maria Svoisky Goldberg
Hi Howie, We have implemented a successful KCS program within our support organization. I am happy to share what we did and what we learned. You might also want to look at the https://www.serviceinnovation.org/ for their resources. (They just had their annual member summit). Best regards, Maria On Mon, Oct 3, 2022 at 11:43 AM Howie Cohen <howardscohenmba@...> wrote:
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Happy to help too if needed. He can reach out to me directly if he wants to /Pierre |
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Howie Cohen
Thanks to all .. I’ve shared the messages .. much appreciated
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Message sent from mobile device On Oct 4, 2022, at 2:11 AM, Pierre Maraninchi via groups.io <mara@...> wrote:
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Thanks Howie. Cheers. Always happy to pay it forward.
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